- Provide exceptional customer service by guiding customers every step of the way, from sale or facilitating the appraisal to test drives and arranging financing applications
- Conduct vehicle condition assessments by collecting, recording, and communicating information to Buyers that will be used to perform customer appraisals
- Check in and receive vehicles that are shipped to CarMax; complete the daily scanning and reconciliation of vehicle inventory
- Perform cosmetic inspections and ensure that all vehicles meet CarMax Quality Standards
- Perform various administrative duties, including, but not limited to: printing daily reports, maintaining transaction paperwork, contacting finance companies regarding Customer contracts, obtaining requirement information regarding registration and/or titling, auditing completed paperwork, cash/payment management
- Create service appointments and review repair order invoices for retail service work performed; ensure accuracy of documentation for billing
- Demonstrate exceptional communication skills
- Display confidence in self, the product and CarMax
- Ability to build and maintain strong relationships
- Demonstrate strong team behaviors including integrity, respect, inclusion, fairness and fun
- Balance the needs of the Customer and the business when making decisions
- Seek to fully understand and meet Customer needs
- Create win-win solutions to Customer issues
- Get work done well, on time and follow the right process
- Drive work processes and pay close attention to detail
- Perform multiple duties in a high energy, fast-paced working environment
- Read, interpret and transcribe data in order to maintain accurate records
- Lift objects that weigh as much as 25 lbs.
- High School Diploma, or equivalent
- Sales and customer service experience, in an area such as retail, preferred
- Valid Driver's License
- Basic skills with Microsoft Office Suite (e.g., Word, Excel and PowerPoint) preferred
-
Customer Specialist
1 week ago
CarMax Kentwood, United States Part timeCarmax th Street [Retail Sales] As a Customer Specialist at Carmax, you'll: Guide customers every step of the way, from sale or facilitating the appraisal to test drives and arranging financing applications; Conduct vehicle condition assessments by collecting, recording, and comm ...
-
Customer Specialist
1 day ago
CarMax Grand Rapids, United States Part time6041 - Grand Rapids th Street, Kentwood, Michigan, 49512 · CarMax, the way your career should be · **About this job** · As a Customer Specialist, you will be empowered to provide an iconic experience for our Customers by acting as a guide and offering support during every step ...
-
Customer Services Specialist
3 days ago
AT&T Grand Rapids, United StatesExternal. LOOKING FOR A COMPANY THAT VALUES YOUR POTENTIAL? A job with AT&T as a Customer Services Specialist can provide you with exactly that Take advantage of our paid training and wide range of career possibilities. AT&T offers a competitive sal Customer Service, Specialist, ...
-
Customer Experience Specialist
1 day ago
The Rapid Grand Rapids, United States Part timeThe Rapid is looking for a part-time Customer Experience Specialist to join our team · Where public transportation goes, community grows. · If you are ready for a career where every day you are making a positive impact on our community, then it is time you explored The Rapid The ...
-
Customer Service Specialist
5 days ago
Axios Professional Recruitment Grand Rapids, United StatesAxios Professional Recruitmentis partnered with Grand Rapids Iron & Metal seeking an experienced Customer Service Specialist. Successful candidates will have general bookkeeping experience, excellent customer relationship management skills and be service-oriented. · The focus of ...
-
Customer Care Specialist
5 days ago
Kawasaki Heavy Industries Grand Rapids, United States** Customer Care Specialist - Small Engine** · **Job Category****:** Engine **Requisition Number****:** CUSTO01632 Showing 1 location **Job Details** · **Description** · A Customer Care Specialist is responsible for providing dealer support for Kawasaki parts and accessories a ...
-
Customer Experience Specialist
3 days ago
The Rapid Grand Rapids, United States Full timeThe Rapid is looking for a full-time Customer Experience Specialist to join our team · Where public transportation goes, community grows. · If you are ready for a career where every day you are making a positive impact on our community, then it is time you explored The Rapid The ...
-
Customer CareResolution Specialists
1 day ago
Glass Doctor of Western Washington Kent, United StatesWe are hiring for a new position called Customer Care/Resolution Specialists which requires managing customer relations and communications while working with the sales, scheduling, and the operations team to resolve customer concerns in a timely manner. All trade services compani ...
-
Customer Experience Specialist
1 day ago
The Rapid Grand Rapids, United States Full timeThe Rapid is looking for a full-time Customer Experience Specialist to join our team · If you are ready for a career where every day you are making a positive impact on our community, then it is time you explored The Rapid The Rapid is a public transportation organization headqu ...
-
Customer Experience Specialist
1 day ago
The Rapid Grand Rapids, United States Part timeThe Rapid is looking for a part-time Customer Experience Specialist to join our team · If you are ready for a career where every day you are making a positive impact on our community, then it is time you explored The Rapid The Rapid is a public transportation organization headqu ...
-
Customer Service Specialist
1 day ago
Northpointe Bank Grand Rapids, United States**Customer Service Specialist** · Grand Rapids, MI, USA · Full Time · Loan Servicing · ***The POWER of a CAREER*** Northpointe Bank is seeking a detail oriented, customer service minded individual to join our team as ***Customer Service Specialist.*** This position requires a ...
-
Customer Solutions Specialist
1 day ago
Penning Plumbing Grand Rapids, United StatesJob Description · Penning Plumbing Heating and Cooling is looking to hire a Customer Solutions Specialist to quarterback issues from first interaction through to completion with style and grace. You are the customer's friend, mentor, liaison, information provider, appointment boo ...
-
Customer Experience Specialist
4 days ago
The Rapid Grand Rapids, United States Full timeJob Description · Job DescriptionThe Rapid is looking for a full-time Customer Experience Specialist to join our team · Where public transportation goes, community grows. · If you are ready for a career where every day you are making a positive impact on our community, then it is ...
-
Customer Experience Specialist
4 days ago
The Rapid Grand Rapids, United States Part timeJob Description · Job DescriptionThe Rapid is looking for a part-time Customer Experience Specialist to join our team · Where public transportation goes, community grows. · If you are ready for a career where every day you are making a positive impact on our community, then it is ...
-
Customer Care/Resolution Specialists
1 day ago
Glass Doctor of Western Washington Kent, United StatesJob Description Job DescriptionWe are hiring for a new position called Customer Care/Resolution Specialists which requires managing customer relations and communications while working with the sales, scheduling, and the operations team to resolve customer concerns in a timely man ...
-
Seasonal Customer Experience Specialist
6 days ago
The Peach Truck - Detroit- Grand Rapids Grand Rapids, United StatesJob Description · Job DescriptionJoin The Peach Truck as a Customer Experience Specialist, where you'll play a critical role in providing exceptional service and fostering a positive environment for our customers. Your responsibilities will encompass various aspects of customer e ...
-
Matrix Dynamics Hudsonville, MI, United States FreelanceE.DIS Netz GmbH | Permanent | Full-time · As one of the largest regional network operators in Germany, we at E.DIS are shaping the future of energy. Around 1,700 employees give their best every day to ensure the reliable operation of electricity and gas networks in large parts of ...
-
311 Senior Customer Service Specialist
1 day ago
City of Grand Rapids MI Grand Rapids, United StatesThis is responsible high level customer service of professional nature in the administration of the 311 Customer Service Center. Work involves lead worker responsibilities for daily organization of the 311 Customer Service Representatives as well as Customer Service, Customer Ser ...
-
311 Senior Customer Service Specialist
1 day ago
City of Grand Rapids, MI Grand Rapids, United StatesSalary : $59, $78,505.00 Annually · Location : City Hall 300 Monroe NW Grand Rapids, MI · Job Type: Permanent · Job Number: · Department: 311 Customer Service · Opening Date: 04/29/2024 · Closing Date: 5/9/2024 11:59 PM Eastern · Nature of Work · This is responsible high ...
-
311 Senior Customer Service Specialist
3 days ago
City of Grand Rapids Grand Rapids, United StatesNature of Work · This is responsible high level customer service of professional nature in the administration of the 311 Customer Service Center. Work involves lead worker responsibilities for daily organization of the 311 Customer Service Representatives as well as other subord ...
Customer Specialist - Kentwood, United States - CarMax
Description
6041 - Grand Rapids th Street, Kentwood, Michigan, 49512CarMax, the way your career should beAbout this job
As a Customer Specialist, you will be empowered to provide an iconic experience for our Customers by acting as a guide and offering support during every step of their CarMax journey, reinforcing our simple and seamless process. While communicating and partnering effectively with teams across the organization, you will work to ensure each customer has a positive experience buying and selling cars. We've become the nation's largest retailer of used cars due to our honesty and transparency, and those same values will help you succeed, too.
What you will do – Essential Responsibilities
Purpose of the role
This is a high-energy retail sales environment where you will work as a team to meet goals and handle a wide range of customer interactions. To make sure everything goes smoothly, the ability to quickly build rapport with people and understand their needs is essential. You will manage a variety of diverse tasks, with limited supervision, including vehicle sales, processing of sales paperwork, assessing vehicle condition for use in appraisals, and even managing repair orders. We work and learn as a team and the prospects are bright for professionals who aspire to become mentors, managers and business leaders.
Qualifications and Requirements
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Education and/or Experience
About CarMax
CarMax disrupted the auto industry by delivering the honest, transparent and high-integrity experience customers want and deserve. This innovative thinking around the way cars are bought and sold has helped us become the nation's largest retailer of used cars, with over 200 locations nationwide.
Our amazing team of more than 25,000 associates work together to deliver iconic customer experiences. Along the way, we help every associate grow their career and achieve their best, at work and in their community. We are recognized for our commitment to training and diversity and are one of the FORTUNE 100 Best Companies to Work For.
CarMax is an equal opportunity employer, and all qualified candidates will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, protected veteran status, disability status, or any other characteristic protected by law.
Upon an applicant's request, CarMax will consider reasonable accommodation to complete the CarMax Job Application.
