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Senior Manager, Applications Management - Charleston, United States - Blackbaud
Description
Senior Manager, Applications Management page is loadedSenior Manager, Applications Management
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locations
Remote - Charleston - South Carolina - USA
Remote - North Carolina - USA
Remote - South Carolina - USA
Remote - Georgia - USA
Remote - Florida - USA
time type
Full time
posted on
Posted Yesterday
job requisition id
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Blackbaud unleashes the potential of the people and organizations who change the world, and we're growing our team.
As the leading software exclusively dedicated to powering social impact, expand what is possible across the nonprofit and education sectors, at companies committed to social responsibility, and for individual change makers.
Our culture is defined by remote-first flexibility, so you can grow and lead from anywhere, with close connection to leadership.
We invest in innovation and education to fuel new ways forward, while always seeking out opportunities to give back. Every day, we aim higher, expanding what's possible for those who change the world.We are looking for a high-performing, dynamic Senior Manager of IT Application Portfolio to lead the Customer Success (Customer Success, Professional Services, Customer Support) portfolio by implementing transformational technology and high-impact initiatives.
This position will be reporting to Director, IT Business Services. The impact of this role is to drive transformational leadership to improve business performance.What you will be doing:
Market Scanning & Best Practice Assessment
Engage in external research to understand evolving technology and process trends and best practices for an area; develop landscape analysis of the applications developing in an area
Provide direct advice to business leaders to influence their POV on how technology in their functional area will evolve, driving change in their business
Business Opportunity Assessment & Business Case Development
Partner with Business leaders to identify complex business issues and identify potential technology facilitated transformation opportunities
Work with functional leadership to shape high priority work, identify the ROI/Business case for associated technical work; identify and articulate sources of customer value from business processes, data & advanced analytics
Road Map Development & Business Analysis
Develop the application roadmap for an area, based on both IT strategy and business strategy; decompose roadmap into phases and steps to realize value
Identify specific process needs, gaps and pain points and resulting process or technical projects for an area, aligned with a strategic roadmap
Product Development & Delivery
Identify desired product feature and functional requirements and generate product feedback through internal and (as relevant) external customer consultation
Oversee user design for a technology solution, maximizing user experience
Oversee development, testing, integration and implementation of technical solutions for an area (custom solutions and packaged solutions)
Business Transformation Leadership
Guides functional leadership & steering committees through the technology driven transformation efforts
Leads Business team leads through technology driven transformation, partnering with team leads to drive transformation through business teams
Supervisory Accountabilities:
Supervise 3-5 Business Analysts
Provide oversight to Program teams comprised of Project Managers, Business Analysts, Scrum Team(s), Data Migration personnel, Change Management personnel, etc.
What you will bring:
7+ years' experience directly leading others and 12+ years experience in this domain
Excellent leadership and influence skills; ability to translate strategy into action through the leadership and engagement of multiple stakeholders.
Demonstrated program ownership and consistent delivery on commitments - great organizational skills with exceptional follow through and attention to detail
Experience working with Salesforce ServiceCloud,
Certinia/FinancialForce,
Gainsight or other CRM Information Systems
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and YouTube
Blackbaud is a remote-first company which embraces a flexible remote work culture. Blackbaud supports hiring and career development for all roles from the location you are in today
Blackbaud is proud to be an equal opportunity employer and is committed to maintaining a diverse and inclusive work environment.
All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, physical or mental disability, age, or veteran status or any other basis protected by federal, state, or local law.
To all recruitment agencies:
We do not accept unsolicited agency resumes and are not responsible for any fees related to unsolicited resumes.
A notice to candidates:
Recruitment Fraudulent Alert:
Your personal information and online safety as a candidate mean a lot to us At Blackbaud and our portfolio of companies, recruiters only direct candidates to apply through our official careers page at
or our official LinkedIn page.
Recruiters will never request payments, ask for financial account information or sensitive information like social security numbers, or conduct interviews via Skype.
Anyone suggesting otherwise is not a representative of Blackbaud. If you are unsure if a message is from Blackbaud, please email.
The starting base pay is $117,200.00 to $157, Blackbaud may pay more or less based on employee qualifications, market value, Company finances, and other operational considerations
Benefits Include:
Medical, dental, and vision insurance
Remote-first workforce
401(k) program with employer match
Flexible paid time off
Generous Parental Leave
Volunteer for vacation
Opportunities to connect to build community and belonging
Pet insurance, legal and identity protection
Tuition reimbursement program
About Us
Blackbaud (
NASDAQ:
BLKB) is the world's leading cloud software company powering social good. Serving the entire social good
community—nonprofits,
foundations, corporations, education institutions, healthcare institutions and individual change agents—Blackbaud connects and empowers organizations to increase their impact through software, services, expertise, and data intelligence.
The Blackbaud portfolio is tailored to the unique needs of vertical markets, with solutions for fundraising and CRM, marketing, advocacy, peer-to-peer fundraising, corporate social responsibility, school management, ticketing, grantmaking, financial management, payment processing, and analytics.
Serving the industry for more than three decades, Blackbaud is headquartered in Charleston, South Carolina and has operations in the United States, Australia, Canada, and the United Kingdom.
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