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Herndon

    Front Desk Agent - Herndon, United States - Remington

    Remington
    Remington Herndon, United States

    6 hours ago

    Default job background
    Description
    Job Description

    What you will be doing
    • Greet and communicate cordially with guests, promptly and professionally checking them in and out of the hotel. Assist in pre-registration and blocking of reservations when necessary.
    • Promptly, accurately and efficiently know how and where to post all charges.
    • Have complete working knowledge of Front Office computer or manual system, including all daily transactions and those which are not performed often.
    • Accurately manage cash handling, including receiving cash, checks and credit card information from guests for payment of hotel charges and making change correctly.
    • Review any reservations with special requests and work to block rooms accordingly.
    • Have knowledge of hotel rates, discounts and how to handle each.
    • Have working knowledge of reservations and procedures, including how to take same day reservations. Should be able to take reservations in approximately 2 minutes. Know and follow cancellation procedures and relocation procedures when necessary.
    Location Description

    13341 Woodland Park Drive, Herndon, Virginia 20171

    At the Embassy Suites by Hilton Dulles Airport hotel, enjoy all-suite hotel accommodations in Herndon, VA, less than 3 miles from Washington Dulles International Airport. This all-suite hotel is only 25 miles west of Washington, D.C. and within close proximity to several popular tourist sites and global businesses.

    Requirements

    What we are looking for
    • High work ethic and self-initiative
    • May be required to work varying schedules to include nights, weekends, and holidays
    • Someone who enjoys working as and being part of a team that provides great experiences for our Guests
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