- Assists in pre-registration and blocking of rooms for reservations.
- Responsible for the guest registration process and communication of hotel amenities.
- Handle guest check-ins and check-outs throughout shift.
- Uses proper telephone etiquette.
- Assigns rooms, accommodating special requests whenever possible.
- Verifies the guest's method of payment and follows established credit-checking procedures.
- Ensure guest satisfaction and an enjoyable experience.
- Handle room and rate changes with management consent.
- Knows room locations, types of rooms available, and room rates.
- Presents options and alternatives to guests and helps in making choices.
- Uses suggestive selling techniques to sell rooms and to promote other services of the hotel.
- Coordinates room status updates with the housekeeping department by notification housekeeping of all checkouts, late checkouts, early check-ins, special requests, and day use rooms. Understands room status and room status tracking.
- Maintains the cleanliness and neatness of the front desk area.
- Takes same day reservations and future reservations when necessary. Knows cancellation procedures.
- Provide efficient service and meaningful experiences.
- Maintains guest room key storage and maintains and supervises access to safe deposit boxes.
- Maintain cash bank.
- Check/swipe credit cards of all registered guests.
- Performs cashier related functions like posting charges to guest accounts, raising paid out's, foreign currency exchange etc.
- Record and make all guest wake-up calls properly.
- Reads and initials the pass-on log and bulletin board daily.
- Remains aware of daily activities and meetings taking place in the hotel.
- Communicates all important information to following shift to ensure a smooth transition.
- Prepare guest arrival cards for the following days arrivals. Verify dinner, golf/spa reservations.
- Reports any unusual occurrences or requests to the manager or assistant manager.
- Knows all safety and emergency procedures, Is aware of accident prevention policies.
- Perform other duties as assigned.
- Minimum of high school diploma (or equivalent) and 0-2 years of experience. However, a combination of experience and/or education will be taken into consideration.
- Must be able to speak and understand the primary language used by the guests who visits the hotel.
- Possesses a working knowledge of the reservations department.
- Excellent communication skills-oral and written.
- Excellent Guest service skills.
- Must be friendly, flexible, dependable and able to multi-task.
- Microsoft office computer skills.
- Must be sales minded.
- Requires fingering, grasping, writing, standing, sitting, walking, repetitive motions, hearing, visual acuity, and may on occasion have to lift and carry up to 40 pounds.
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Front Desk Agent - Charlottesville, United States - Keswick Hall and Golf Club
1 week ago
Description
OverviewThe Front Desk Agent represents the hotel to the guest throughout all stages of the guest's stay.
Responsibilities
Duties include but are not limited to:
Keswick offers an opportunity to grow and develop your career in an environment that provides a fulfilling workplace for employees, creates an environment for continuous learning, and embraces the ideas and diversity of others.
In addition, we offer a robust benefits package including health, dental, vision, life and disability; a competitive PTO offering, as well as 401(k).