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    Guest Services Agent - Charlottesville, United States - The Boar's Head Resort

    The Boar's Head Resort
    The Boar's Head Resort Charlottesville, United States

    3 weeks ago

    Default job background
    Description

    Become a Boar's Head Guest Services Agent As a Guest Services Agent, you will greet, register, check-out and ultimately serve guests' through-out their stay, according to Forbes Travel Guide Standards.

    Job Duties:

    • Courteously greet and check-in/out guests using the Forbes Travel Guide Standards, while following proper procedures and attempting to honor all reasonable requests
    • Reconfirm all necessary information pertinent to the reservation, types of accommodations, length of stay and number in party
    • Maintain familiarity with The Boar's Head accommodations, locations, policies and procedures
    • Maximize sales revenue through the sale of gift certificates and upgrades
    • Hold full accountability for Front Desk cash circulation
    • Practice proficiency with Hotel Management system
    • Maintain awareness of all in-house VIP's and groups
    • Give a favorable first and last impression to guests, creating an atmosphere for a repeat visit
    • Post all charges before the end of the shift
    • Keep front office area clean

    Qualifications:

    • At least 2 years previous experience delivering high-quality customer service
    • Knowledge of Microsoft Office applications
    • Ability to work in a fast-paced, stressful environment
    • Ability to work early morning, evening, weekend and holiday shifts
    • Ability to stand for duration of scheduled shift
    Job Posted by ApplicantPro

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