Customer Service Supervisor - Charlottesville, United States - Piedmont Airlines, Inc.

Piedmont Airlines, Inc.

Verified Company

Charlottesville, United States

2 weeks ago

Posted by:

Mark Lane

beBee recruiter

Description

We can't wait to share our passion for aviation with you Join a team that works hard, cares for each other and offers plenty of opportunities to grow.

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Essential Duties:

Coach and provide career development to the team
Correct noncompliant behavior and impose disciplinary action as required
Understand the corporate culture, policies, and goals, and take measures to implement these into daily work routines
Manage the operational activities of the department in accordance with established policies and procedures
Manage a staff of team members with varied duties
Administrative duties, including daily/weekly/monthly reports
Maximize operational performance for the station by adjusting to changes in operational conditions and proactively solving problems
Supervise, direct, and monitor personnel in the completion of their duties; adjust as necessary to ensure ontime performance and quality customer service
Drive motorized equipment
Provide support when employee absence affects the operation

Job Qualifications & Competencies:

Excellent organizational skills and ability to multitask
Ability to work independently, set and meet own deadlines
Ability to work well with all levels of management and support staff
Able to defuse conflicts among team members
Familiarity with Microsoft Office Suite
Prior experience with internal controls processes for accountable items
Ability to work a flexible schedule

Preferred Qualifications:

Previous airline management experience
Current Piedmont employee with a minimum six months of service
Knowledge of basic airport procedures and fundamental job requirements for gate and ramp agents
Extensive knowledge of QIK
Bachelor's Degree in Aviation, Business, or related field

Work Environment:

Use of computers and other office equipment
All shifts including weekends, nights, holidays and/or irregular shifts

Physical Requirements:

Frequent stooping, bending, kneeling, walking, standing, reaching, lifting, climbing up and down stairs
Handle objects up to 70 pounds regularly, up to 100+ pounds occasionally, with assistance from coworkers or tools
Assist passengers with disabilities, including, but not limited to, pushing wheelchairs
Employment is contingent upon a clear driving record, 10year Criminal History Records Check, and drug screen as required. We also require proof of high school or GED completion. Minimum 18 years of age._

Benefit package includes paid training, holiday pay, 401(k), vacation, and family travel on the American Airlines network. Medical and dental available.

M/F Disabled and Vet EEO/AA Employer

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status._ _

Job Application Deadline:
April 30, 2024