Guest Services Internship - Charlottesville, United States - Keswick Hall and Golf Club

Description

Overview:

The Keswick Hall Guest Services Internship is a program that provides college students with meaningful experience that compliments their current coursework.

Through an experiential and structured approach to learning, interns will gain real-life experience in the hospitality and entertainment industry. The program will include a shadow week to provide exposure and learning of other disciplines on properties.

Upon successful completion of the program, interns will be considered for future internships, and full-time positions in the disciplines of Guest Services/Front Desk and Reservations.

Additionally, the program will provide on-the job and classroom style learning for your assigned discipline, along with professional development and targeted growth opportunities in hotel/resort operations.

At this time, Keswick will not sponsor a new applicant for employment authorization for this position.

Keswick offers an opportunity to grow and develop your career in an environment that provides a fulfilling workplace for employees, creates an environment for continuous learning, and embraces the ideas and diversity of others.

In addition, we offer a robust benefits package including health, dental, vision, life and disability; a competitive PTO offering, as well as 401(k).

What you will gain:

• Gain real-life experience and on-the-job training for key frontline positions
• Exposure and visibility to the leadership team.
• Frequent feedback and coaching to support your growth and development throughout the program and beyond.
• Opportunity to work and learn from a diverse set of team members and leaders
• Training and development focused on your personal and professional development as well as key competencies in the hospitality industry.

Responsibilities:

• Handles the day-to-day responsibilities of key frontline roles such as Front Desk Agent, Reservation Agent.
• Participates in a professional development series to develop both soft and technical skills
• Maintains a work area that adheres to the highest standards of cleanliness, presentation, and service
• Enhances the guest experience through providing exceptional customer service
• Adheres to daily operating and safety procedures
• Regular, dependable attendance and punctuality
• Other duties as assigned

Required Qualifications:

• High School diploma or equivalent
• Currently enrolled in an associate degree or bachelor's degree program
• Available to complete at minimum 400 hours (May 31, 2023 to August 2, 2023)
• A cumulative 3.0 GPA minimum
• Experience utilizing basic math skills with ability to add, subtract multiply and divide
• Excellent written and verbal communication skills
• Ability to read, write, and interpret instructional documents such as reports and procedure manuals
• Ability to work a flexible schedule based on department and company needs
• Schedules will include working evenings, weekends, and holidays
• Must have unrestricted work authorization in the US
• No housing or relocation will be provided

Preferred Qualifications:

• Passion for service
• Intellectual curiosity, positive attitude, and self-motivation.
• Pursuing a Bachelor's degree in hospitality, business or a related field

Physical Qualifications:

• This position involves regular walking, standing, hearing, and talking.
• May involve stooping, kneeling, or crouching.
• Involves use of hands and fingers for typing on keyboard and using a mouse.
• Ability to lift up to 30 pounds.