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Front Desk Agent
1 week ago
Omni Hotels & Resorts Charlottesville, Virginia, United States PermanentLocation: · Charlottesville Hotel · The Omni Charlottesville Hotel offers 208 beautifully appointed guestrooms and suites featuring panoramic views of the Blue Ridge Mountains, along with a full service restaurant and 12,000 square feet of meeting space. The Omni is located in th ...
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Front Desk Agent
2 weeks ago
Omni Hotels & resorts Charlottesville, United StatesCharlottesville Hotel · The Omni Charlottesville Hotel offers 208 beautifully appointed guestrooms and suites featuring panoramic views of the Blue Ridge Mountains, along with a full service restaurant and 12,000 square feet of meeting space. The Omni is located in the heart of d ...
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Front Desk Agent
4 weeks ago
Donohoe Companies Charlottesville, United StatesWe are looking for people who are passionate about serving others to join our front desk team. The front desk team is the center of the hotel where most interactions with guests take place. Your role is critical to our guests' overall experience. At The Draftsman Autograph Collec ...
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Front Desk Agent
2 weeks ago
Omni Hotels Charlottesville, United StatesLocation · Charlottesville Hotel · The Omni Charlottesville Hotel offers 208 beautifully appointed guestrooms and suites featuring panoramic views of the Blue Ridge Mountains, along with a full service restaurant and 12,000 square feet of meeting space. The Omni is located in the ...
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Front Desk Agent
5 days ago
Omni Hotels & Resorts Charlottesville, United States**Location**: · **Charlottesville Hotel** · The Omni Charlottesville Hotel offers 208 beautifully appointed guestrooms and suites featuring panoramic views of the Blue Ridge Mountains, along with a full service restaurant and 12,000 square feet of meeting space. The Omni is locat ...
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Front Desk Agent
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Courtyard Charlottesville Charlottesville, United StatesThe **Courtyard by Marriott Charlottesville - University Medical Center** is looking for an energetic and friendly individual to join their guest service team as a **Front Desk Clerk**. · We have Full-Time and Part-Time positions available. Flexible scheduling available. · Compli ...
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Front Desk Agent
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Overnight Front Desk Agent
3 weeks ago
Keswick Hall and Club Keswick, United StatesJob Description · Job DescriptionThe Overnight Front Desk Agent is responsible for ensuring the accurate and timely completion of all front desk and accounting functions during the overnight shift. This position requires exceptional attention to detail, strong organizational skil ...
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Front Desk Agent
2 weeks ago
Best Western Plus Zion Crossroads Gordonsville, United StatesFull Job Description: · Pay - $13.50 to $15.50 · Responsibilities: Greet and welcome guests in a friendly and professional manner · Check-in and check-out guests efficiently and accurately · Provide information about hotel facilities, services, and local attractions · Handle ...
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Front Desk Agent
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Best Western Plus Zion Crossroads Zion Crossroads, United States**Full Job Description**: · **Pay - $13.50 to $15.50** · **Responsibilities**: · - Greet and welcome guests in a friendly and professional manner · - Check-in and check-out guests efficiently and accurately · - Provide information about hotel facilities, services, and local attra ...
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Front Desk Agent
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Bluegreen Vacations Gordonsville, United StatesShenandoah Crossing Resort, located in Gordonsville, VA is seeking a Seasonal Front Desk Associate. Hiring Immediately, apply today · Compensation: $16.00 per hour · Schedule: Full-Time; includes a weekends shift. · Location: 174 Horseshoe Cir, Gordonsville, VA 22942 · Be par ...
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Spa Receptionist
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Guest Services Manager
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Holiday Inn Charlottesville VA Charlottesville, United StatesCompany: Shamin Hotels - Holiday Inn Charlottesville · Department: Operations · Reports To:General Manager and Assistant General Manager · Supervision: Front Desk Agent, Reservationist, Night Auditor · Pay Structure: Paid Bi-weekly · Who are we looking for? · Are you someone who ...
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Nursing Professional Development Specialist
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Commonwealth of Virginia Charlottesville, United StatesNursing Professional Development Specialists are responsible for the centralized orientation continuing education professional development and mandatory training of the UVA Health System nursing staff. Specifically this includes assessment of needs the design marketing delivery a ...
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Front Desk Supervisor
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Guest Services Manager
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Guest Services Manager
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Holiday Inn Charlottesville VA Charlottesville, VA, United StatesCompany: Shamin Hotels - Holiday Inn Charlottesville · Department: Operations · Reports To:General Manager and Assistant General Manager · Supervision: Front Desk Agent, Reservationist, Night Auditor · Pay Structure: Paid Bi-weekly · Who are we looking for? · Are you someone ...
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Guest Service Agent Overnight
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Kimpton Hotel Charlottesville, United StatesWhy We're HereWe believe heartfelt, human connections make people's lives better. Especially the people who work here. Our founder, Bill Kimpton rebelled against impersonal, generic hospitality that makes people feel disconnected. He initiated a new boutique hotel standard and en ...
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Spa Receptionist
2 weeks ago
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Customer Support Analyst
2 weeks ago
SOS International LLC Charlottesville, United StatesOverview · *This position is contingent upon award of contract * · SOSi is seeking a highly qualified Customer Support Analyst to serve as the Government's first line "help desk" to resolve questions about the JACOB application. · Essential Job Duties · Acts as the first line "he ...
Front Desk Agent - Charlottesville, United States - Omni Hotels
Description
Location:
Charlottesville Hotel
The Omni Charlottesville Hotel offers 208 beautifully appointed guestrooms and suites featuring panoramic views of the Blue Ridge Mountains, along with a full service restaurant and 12,000 square feet of meeting space. The Omni is located in the heart of downtown at the base of the downtown pedestrian mall. Our location offers a wide variety of local restaurants, pubs, entertainment venues, or even just to take a scenic walk and enjoy the culture of Charlottesville. There are numerous local historic sites that have played a unique role in American history which include: Monticello, the University of Virginia, Ash Lawn-Highland, Historic Court Square and Michie Tavern. Our Blue Ridge Parkway offers unmatched views and our very own downtown mall features daily entertainment at the four theaters which offer live music, movies and theatrical performances.
Although we have a beautiful property and location, our associates are what separate us from the rest of the hotels. Our culture provides an atmosphere that allows our associates to learn and grow in their professional development in a fun environment. We strongly encourage promotions from within our company, and as a result, our staff has a solid hospitality foundation. Our diverse staff comes from many different countries in the world and provides a fantastic atmosphere to develop both from a professional and personal level. Although we offer a complete benefit package for all of our full-time associates, all of our associates are provided the greatest benefit of all which is opportunity.
Front Desk Agents are responsible for providing a five-star welcome and departure experience to each guest, as well as, serving as ambassadors throughout the guests stay. Front Desk Agents make the first impression upon our guests by extending a warm welcome, providing information about the hotel and local area, and offering our full range of upscale hotel amenities and services to them.
This position requires flexibility to work different shifts. Pay rate is $17.50 per hour when working 1st or 2nd shifts, and $18.50 when working the overnight shift.
Responsibilities:Process guest check-ins and check-outs according to Omnis Moments of Service and Standard Operating Procedures
Set up accurate accounts for each guest checking in according to their preferences (room type, payment, etc.)
Block rooms in the computer and follow through on designated requirements
Pre-register designated guests and prepare key packets
Communicate pertinent guest information to designated departments/personnel (i.e., special requests, amenity delivery)
Maintain confidentiality of all guests and hotel information
Employ attention to detail in order to ensure security of guest room access.
Understand and execute all Omni accounting standards ensuring accurate settlement of folios, routing of charges and adjustments
Maintain guest history files on all guests
Accommodate room changes expediently
Document all guest requests, complaints or problems immediately and notify designated department/personnel for resolving the situation. Follow up to ensure completion and guest satisfaction
Monitor, send and distribute guest faxes
Resolve discrepancies on the room status report with Housekeeping
Maintain complete knowledge at all times of all hotel features/services, hours of operation, room types, numbers, layout, decor, appointments and locations, room rates, special packages and promotions.
Ability to clearly and pleasantly communicate both verbally and in writing in English with guests, management and co-workers, both in person and by telephone
Ability to accurately and efficiently input information into computer systems
Ability to work cohesively with co-workers both within and outside of your department
Ability to compute accurate mathematical calculations
Ability to think clearly, quickly and make concise decisions
Ability to prioritize, organize and follow up
Ability to work well under pressure, dealing with many arrivals and departures within a short period of time
Previous hotel front desk experience is strongly preferred
Previous cashiering experience is preferred
Previous guest relations/customer service training is preferred
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