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    Spa Receptionist - Charlottesville, United States - The Boar's Head Resort

    The Boar's Head Resort
    The Boar's Head Resort Charlottesville, United States

    4 days ago

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    Description

    We are seeking a part-time Receptionist to join our Spa team. You will coordinate all Spa appointments, retail transactions, flow of laundry and daily routines of the Spa while maintaining 4 Diamond Service Expectations.

    Requirements:

    • Answer multi-line telephone within three rings
    • Ensure efficiency and productivity through coordination of appointments with the hotel Guest Services Agents, ensuring Boar's Head customer service standards are followed
    • Help maintain inventory, including amenities, linens, treatment products, retail products and cleaning supplies
    • Assist in conducting monthly inventory control counts
    • Maintain organization and cleanliness of Front Desk and retail displays
    • Maintain quiet room amenity levels
    • Clean lockers and maintain locker room amenity levels
    • Bill retail purchases and gift certificates
    • Make, confirm and bill Spa appointments

    Qualifications:

    • Strong communication skills, both oral and written
    • Computer knowledge and experience
    • Ability to work 5-7 days per week in rotational shifts, including holidays and weekends
    • Proven ability to:
      • Perform job functions with attention to detail, speed and accuracy
      • Prioritize and organize
      • Resolve problems calmly, using good judgment
      • Work independently
      • Understand guest's service needs and solve them proactively
      • Work effectively with managers and co-workers
      • Protect guests' property and confidentiality
      • Work under stress in a fast-paced environment
    • At least 2 years of customer service experience, preferably in a Spa or Resort environment and previous cash handling experience are desirable.
    Job Posted by ApplicantPro
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