Front Desk Agent/night Auditor - Woodbridge, United States - Residence Inn Marriott

Description

Greet, check-in and check-out guests and respond to inquiries and problems in an efficient, courteous and professional manner to achieve maximum customer satisfaction while complying with all SOPs and LSOPs.

• Handle guest registration and room assignments, accommodating special requests whenever possible verify accuracy of name, method of payment, rates, and market segments.
• Pre-register, block reservations and take same day reservations and when necessary future reservations following hotel rate structures, discounts, and sell strategies and inform the sales team of any company leads.
• Handle guest check-ins/check-outs in accordance with hotel credit/cash handling policies in an efficient and friendly manner.
• Resolve customer complaints; assist customers in all inquires in connection with hotel services, in-house events, directions, local attractions, etc.
• Cancel room reservations according to procedure.
• Treat customers in a professional and courteous manner according to procedures.
• Keep lobby and work area clean and organized, including restocking food and beverages in the market and paper and pens in the business center.
• Inventory operating supplies and inform management of any items needed to be ordered.
• Communicate efficiently with other departments of the hotel such as housekeeping and maintenance to meet guest requests and resolve any guest concerns.
• Communicate with sales team in regards to upcoming needing reservations, group blocks, group room assignments, and group charge routing.
• Complete shift check list as specified.
• Must at all times wear approved uniform, maintain personal hygiene and appearance.
• Preform any additional task performed by peers.

• 8 hour shift
• Monday to Friday
• Weekends as needed

• Inperson