Jobs
>
Toulouges

    Solution Support Analyst - Overland Park, United States - Netsmart

    Netsmart
    Netsmart Overland Park, United States

    1 month ago

    Show more Collapse job
    Default job background
    Description

    Provide technical support across a broad range of solutions for clients

    Responsibilities

    • Provide technical support on solution application questions from clients regarding the company's software.
    • Analyze, diagnose, and resolve client questions or problems via various support platforms related to system configurations and setup, product functionality, bugs, and enhancement requests.
    • Document problems and solutions on how to properly address client or product problems for widespread use throughout the support team.
    • Correctly document and transfer issues that require more detailed analysis to more experienced associates; engage R&D, IT, and other cross-function teams as appropriate
    Qualifications
    Required
    • Bachelor's Degree or equivalent relevant work experience
    Preferred
    • At least 2 years of experience in a customer service environment
    • Customer service experience in a technical role
    • Healthcare solution support experience
    • SQL database and query knowledge
    • Healthcare clinical workflow experience
    Netsmart is proud to be an equal opportunity workplace and is an affirmative action employer, providing equal employment and advancement opportunities to all individuals. We celebrate diversity and are committed to creating an inclusive environment for all associates. All employment decisions at Netsmart, including but not limited to recruiting, hiring, promotion and transfer, are based on performance, qualifications, abilities, education and experience. Netsmart does not discriminate in employment opportunities or practices based on race, color, religion, sex (including pregnancy), sexual orientation, gender identity or expression, national origin, age, physical or mental disability, past or present military service, or any other status protected by the laws or regulations in the locations where we operate.

    Netsmart desires to provide a healthy and safe workplace and, as a government contractor, Netsmart is committed to maintaining a drug-free workplace in accordance with applicable federal law. Pursuant to Netsmart policy, all post-offer candidates are required to successfully complete a pre-employment background check, including a drug screen, which is provided at Netsmart's sole expense. In the event a candidate tests positive for a controlled substance, Netsmart will rescind the offer of employment unless the individual can provide proof of valid prescription to Netsmart's third party screening provider.

    If you are located in a state which grants you the right to receive information on salary range, pay scale, description of benefits or other compensation for this position, please contact to request the details to which you may be legally entitled.

    All applicants for employment must be legally authorized to work in the United States. Netsmart does not provide work visa sponsorship for this position.

    We have other current jobs related to this field that you can find below

  • PNC Bank Corp.

    Loan Support Analyst

    1 week ago

    PNC Bank Corp. Overland Park, United States

    Applies specialty product knowledge to close or administer risk syndicated and/or commercial loan transactions. May have responsibility for fulfilling key fiduciary obligations associated with the Banks Agent role; validating construction due diligen Support Analyst, Commercial, ...

  • Clarivate Analytics US LLC

    Technical Support Analyst

    1 week ago

    Clarivate Analytics US LLC Overland Park, United States

    We have an exciting opportunity available for a Technical Support Analystto join our growing Support Team Customer Care at Clarivate. This is an amazing opportunity to work in a team of Innovative product experts. We have a great skill set in knowledge-centered technical support ...

  • PNC Financial Services Group

    Loan Support Analyst

    19 hours ago

    PNC Financial Services Group Overland Park, United States

    Position Overview · At PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are all united in delivering the best experience for our customers. We work together each day to foster an inclusive workplace culture where all of our em ...

  • Netsmart

    Solution Support Analyst

    3 weeks ago

    Netsmart Overland Park, United States

    Provide technical support across a broad range of solutions for clientsResponsibilitiesProvide technical support on solution application questions from clients regarding the company's software.Analyze, diagnose, and resolve client questions or problems via various support platfor ...

  • PNC Financial Services Group

    Loan Support Analyst Senior

    3 weeks ago

    PNC Financial Services Group Overland Park, United States

    Position OverviewAt PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are all united in delivering the best experience for our customers. We work together each day to foster an inclusive workplace culture where all of our employ ...

  • PNC

    Loan Support Analyst Senior

    4 days ago

    PNC Overland Park, United States

    Position Overview · At PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are all united in delivering the best experience for our customers. We work together each day to foster an inclusive workplace culture where all of our emp ...

  • PNC Bank Corp.

    Loan Support Analyst

    2 weeks ago

    PNC Bank Corp. Overland Park, United States

    Applies specialty product knowledge to close or administer risk syndicated and/or commercial loan transactions. May have responsibility for fulfilling key fiduciary obligations associated with the Banks Agent role; validating construction due diligen Support Analyst, Tax, Support ...

  • PNC Financial Services Group

    Loan Support Analyst

    3 weeks ago

    PNC Financial Services Group Overland Park, United States

    Position OverviewAt PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are all united in delivering the best experience for our customers. We work together each day to foster an inclusive workplace culture where all of our employ ...

  • PNC Financial Services Group

    Loan Support Analyst

    3 weeks ago

    PNC Financial Services Group Overland Park, United States

    Position OverviewAt PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are all united in delivering the best experience for our customers. We work together each day to foster an inclusive workplace culture where all of our employ ...

  • Navia Benefit Solutions

    IT Support Analyst 1

    2 weeks ago

    Navia Benefit Solutions Leawood, United States

    Job Description · Job DescriptionThis position Pays $48K-$50K Per Year · Position Summary · The IT Support Analyst I will effectively manage tickets and calls throughout their daily duties. In addition, they will help to reduce ticket counts and decrease ticket reopens with fully ...

  • LHH

    Financial Analyst

    4 days ago

    LHH Overland Park, United States

    We are seeking a highly motivated and detail-oriented Entry-Level Financial Analyst to join a growing company finance team. The successful candidate will assist in financial planning, analysis, and reporting, and will play a key role in supporting our company's financial health a ...

  • LHH

    Senior Financial Analyst

    4 days ago

    LHH Overland Park, United States

    LHH has been engaged in an exclusive search for a Senior Financial Analyst with a division of a large, publicly traded company in Overland Park. This is a unique role reporting directly to senior leadership, you will play a crucial role in providing actionable insights and analys ...

  • Moonshot Solutions

    Customer Success Consultant

    4 days ago

    Moonshot Solutions Overland Park, United States

    We are seeking a proactive and communicative Customer Success Analyst/Engineer to join our rapidly growing technology and services company based in the Kansas City area. The ideal candidate will be responsible for managing, tracking, and communicating about open issues and action ...

  • Insight Global

    Help Desk Specialist

    1 day ago

    Insight Global Overland Park, United States

    Title: Helpdesk Tier 1 · Duration: 6 month contract to hire (will be 100% FTE) · Location: Onsite in Overland Park, KS · Pay Rate: 20/hr · Responsibilities: · Technical Support: Provide second-level technical support to end-users via phone, email, or in-person. · Issue Resolution ...

  • Metronet

    Business Intelligence Manager

    4 days ago

    Metronet Overland Park, United States

    The BI Manager will be responsible for overseeing the development, implementation, and management of business intelligence solutions. This role will lead a team of BI analysts to ensure that the company's data is effectively used to drive business decisions and strategies. The id ...

  • The Behavior Project

    Behavioral Health Technician

    2 weeks ago

    The Behavior Project Overland Park, United States

    The Behavior Project is a locally and BCBA owned/operated ABA provider in Overland Park, KS. We're an innovative early intervention program serving littles on the autism spectrum (ages 0-6) and their families through a play-based therapeutic approach. · Highlighted benefits: · pa ...

  • Compass Minerals

    Financial Analyst

    6 days ago

    Compass Minerals Overland Park, United States

    Corporate Financial Planning & Analysis is responsible for leading the company's financial and strategic planning. The Financial Analyst position will be responsible for supporting analysis of company financial and operating performance through revie Financial Analyst, Financial, ...

  • Core Catalysts LLC

    IT Business Analyst

    1 week ago

    Core Catalysts LLC Overland Park, United States

    We are looking for Business Analysts to join our team and support the organization while providing oversight on projects within our organization. Business Analyst responsibilities include coordinating our Project Managers and our clients to ensure projects are completed on time. ...

  • NR Consulting

    Senior Business Analyst ServiceNow

    6 days ago

    NR Consulting Overland Park, United States

    Job Title: Senior Business Analyst ServiceNow · Work Location: Remote · Position Type: Contract with possible extension · Duration: 12 + Months · Job Description: · •CMDB POC supporting ad hoc sessions for guidance, questions, creating KB articles and bringing back enhancements/b ...

  • Corporate Propio Language Services

    Senior Financial Analyst

    1 week ago

    Corporate Propio Language Services Overland Park, United States

    Propio Language Servicesis transforming communication by developing tools and technologies that make it easier and more efficient for clients to engage with the Limited English Proficiency Population to improve access to healthcare and essential services in social services, educa ...