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    Senior Business Analyst ServiceNow - Overland Park, United States - NR Consulting

    NR Consulting
    NR Consulting Overland Park, United States

    2 weeks ago

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    Description

    Job Title:
    Senior Business Analyst Service

    Now Work Location:

    Remote Position Type:
    Contract with possible extension Duration: 12 +

    Months Job Description:

    • CMDB POC supporting ad hoc sessions for guidance, questions, creating KB articles and bringing back enhancements/bugs as epics/stories.
    • With minimal guidance, Support Integration partners with configuration, testing coordination and making sure the integrations stay put when changes occur.
    • Client/AI - Create end to end workflow to find potential owners on unknown CIs and create feedback to Client/AI to improve algorithm based on user approval/rejection.
    • Support Integrations, validation, assist in CI matching issues.
    • Create new Database onboarding/decom process and cleaning service accounts related to those getting retired.
    • Data Normalization - Operating Systems
    • Enabling Change Management to use Impact Analysis
    • CSDM expansion support - implementing Business Service, revisit Deployable Units to align to CSDM taxonomy.
    • Minimum Required 5 years of ServiceNow experience in the areas of ServiceNow CMDB/CIs as a CMDB Business Analyst
    • 5 years of people and client management experience in a consultative environment
    • ServiceNow Product Owner certification is strongly desired.
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