Manager, Corporate Claims - Oak Brook, United States - Administrative Portillos Hot Dogs LLC

Administrative Portillos Hot Dogs LLC Oak Brook, United States

1 week ago

Description

Job Description

CORE RESPONSIBILITIES

The Manager, Corporate Claims will help Portillo's deliver our Purpose to create lifelong memories by igniting the senses with unrivaled food and experiences by:

Family: Work together to make everyone feel at home, and we step up when someone needs help

· Design and lead a streamlined incident and claim handling structure – including clear definition of roles, responsibilities, and accountabilities for internal leadership, third party claims administrators, and insurance company claims handlers

· Gather information and investigate incidents to support restaurant managers and claims handlers

· Ensure alignment of strategic and business practices with claims handling and action plans. This includes assisting in obtaining medical records, managing lost time and coordinating return to work plans with internal and external stakeholders, and coordinating with nurse case management to ensure timely and appropriate treatment until maximum medical improvement is achieved for full duty.

· Assist in-house counsel with litigated claims

· Resolve claims within delegation of authority and make appropriate recommendations for management on higher value claims. Regularly provide status reports and recommendations on larger claims to supervisor

Greatness: We're obsessed with being the best and work hard to continuously improve. Our greatness is rooted in Quality, Service, Attitude and Cleanliness

· Lead change by recognizing that change is essential, set goals for change, and lead purposeful adaptations to work that align with Portillo's stated vision

· Assist in development of loss control and loss reduction initiatives to reduce frequency and severity of losses

· Create accountability by holding self and others responsible for performance and compliance with Portillo's standards and State regulations

· Review and approve monthly claim invoices. Make reserve and settlement recommendations, when appropriate.

· Stay current with industry trends, best practices, and changes in insurance laws and regulations

Energy: We move with urgency and passion, while maintaining attention to detail

· Establish tracking and reporting mechanisms and dashboards to measure incident and claim handling effectiveness and progress

· Manage the reporting of quarterly incidents and claim trends

· Prepare annual OSHA reports. Assist in response to OSHA complaints and investigations.

· Lead quarterly open claim reviews with insurance company claims handlers

Fun: We entertain our guests, we connect authentically, and we make each other smile

· Enhance overall awareness and understanding of claims performance

· Communicate clearly by listening to others and the team, share information concisely with purpose, and be open to opinions

· Inspire others through vision, confidence, and team member recognition

· Develop incident and claims training materials for Portillo's leaders and team members

· Build relationships by establishing connections with others to build trust, share ideas, and accomplish team goals

· Develop people by helping others become more effective through strengths, expectations, encouragement, and coaching

· Build strong relationships between Risk, Legal, and Operations teams

· Other work or projects as assigned

ORGANIZATION RELATIONSHIPS

This position reports to the Senior Manager, Enterprise Risk. The position leads and manages the development and execution of Claims and Safety efforts. Works closely with risk "owners" in all departments to identify, measure, mitigate and monitor risks that could impact department and enterprise objectives. Work with insurance company claims handlers, third party claims administrators, nurse case managers, attorneys, other stakeholders, Portillo's managers, team members, and guests, when appropriate.

REQUIRED QUALIFICATIONS

Educational Level/Certifications

· Associate's degree

Work Experience, Qualifications, Knowledge, Skills, Abilities

3+ years leading/managing Workers Compensation lost-time indemnity claims.

· Knowledge and experience with workers' compensation regulatory requirements

Conversant with claims and medical terminology (Auto Liability, General Liability, Property, and Workers' Compensation)
Excellent leadership with a track record of developing and maintaining high performance teams.
Communicates clearly with concise verbal and written skills. Proficient in use of Outlook, Word and PowerPoint
Strong analytical skills. Ability to simplify and explain complex issues. Advanced in use of Excel
Aptitude for balancing multiple priorities. Exceptional ability to build relationships and consensus across a wide range of constituents.
Ability and willingness to work at both a strategic and detailed level to ensure continuous improvement in claims management.
Motivational and organizational skills to lead change and establish accountability for results.
Think critically by seeking information, critically evaluate information, apply knowledge, and solve problems.
Ability to adapt quickly and learn new tasks independently. Experience navigating change in a dynamic environment.

Travel Requirement

Travel not expected (less than 5%)

PREFERRED QUALIFICATIONS

Knowledge, Skills & Abilities

· 6+ years in multi-lines claims handling (Auto Liability, General Liability, Property, and Workers' Compensation)

· Experience in managing workers' compensation or other insurance programs in a corporate setting

· Experience in insurance company claims systems or stand-alone Risk Management and Information Systems (RMIS)

· Understanding of OSHA and related regulations

· Independence and the ability to challenge the status quo and escalate issues as appropriate

· Intellectual curiosity and an ability to think both strategically and tactically

· Bilingual Spanish

Educational Level/Certifications

· Associate Degree or Bachelor's Degree in risk management, business, Health/Safety/Environmental or related field preferred.

Insurance or Risk Management designations/certificates/credentials are preferred (e.g., AIC, CPCU, CWCP, WCS)

Work Experience and Qualification

Multi-unit experience (especially restaurant, hospitality, retail)
Multi-state employer experience (especially Illinois)

Manager, Corporate Claims

1 week ago

Portillo's Oak Brook, United States

**CORE RESPONSIBILITIES** · **The Manager, Corporate Claims will help Portillo's deliver our Purpose to create lifelong memories by igniting the senses with unrivaled food and experiences by**: · **_ Family: Work together to make everyone feel at home, and we step up when someone ...
Manager, Corporate Claims

2 weeks ago

Portillo's Oak Brook, United States

CORE RESPONSIBILITIES · The Manager, Corporate Claims will help Portillo's deliver our Purpose to create lifelong memories by igniting the senses with unrivaled food and experiences by: · Family: Work together to make everyone feel at home, and we step up when someone needs help ...
Manager, Corporate Claims

2 weeks ago

Portillo's Inc Oak Brook, United States

2001 Spring Rd. · Suite 400 · Oak Brook, IL 60523, USA · Description · CORE RESPONSIBILITIES · The Manager, Corporate Claims will help Portillo's deliver our Purpose to create lifelong memories by igniting the senses with unrivaled food and experiences by: · Family: Work togeth ...
Manager, Corporate Claims

2 weeks ago

Administrative Portillos Hot Dogs LLC Oak Brook, United States

Job Description · Job Description · CORE RESPONSIBILITIES · The Manager, Corporate Claims will help Portillo's deliver our Purpose to create lifelong memories by igniting the senses with unrivaled food and experiences by: · Family: Work together to make everyone feel at home, ...
Medical Claimsadjuster

1 week ago

Wilson-McShane Corporation Oak Brook, United States

As a Medical Claims Adjuster with Wilson-McShane Corporation, you will be processing medical, and short-term disability claims. This position has direct impact on the participants and families of the plans we administer by ensuring their claims are processed timely and accurately ...
People & Culture Manager

1 week ago

Le Meridien Chicago Oakbrook Center Oak Brook, United States

**POSITION OVERVIEW** · The People & Culture Manager is the cultural advocate for the hotel. They will support all talent and engagement efforts while nurturing associate development and fostering relationships. This role oversees all payroll and benefit information for the assoc ...
Customer Service Representative

1 day ago

MAUSER Oak Brook, United States

**Position Summary**:Customer Service Representative (CSR) functions as the liaison between Mauser Corporation and its customers. Handles all customer orders from order entry through shipment of orders. The CSR acts as the first point of contact for the customer at their respecti ...
Automobile Claims Adjuster

2 weeks ago

Safeway Insurance Company Westmont, United States

**THIS IS A HYBRID POSITION - 2 days remote and 3 days in office after 90 days.** · Safeway Insurance has been successfully writing automobile insurance since 1959. We are a strong stable company that is committed to exemplary treatment of our customers and employees. We provide ...
Underwriting Cqi Specialist

1 week ago

HCSC Downers Grove, United States

At HCSC, we consider our employees the cornerstone of our business and the foundation to our success. We enable employees to craft their career with curated development plans that set their learning path to a rewarding and fulfilling career. · Come join us and be part of a purpos ...
Hse Manager

2 days ago

Kerry Melrose Park, United States

**About Kerry** · Kerry is the world's leading taste and nutrition company for the food, beverage and pharmaceutical industries. Every day we partner with customers to create healthier, tastier and more sustainable products that are consumed by billions of people across the world ...
Hse Specialist

2 days ago

Kerry Melrose Park, United States

**About Kerry** · Kerry is the world's leading taste and nutrition company for the food, beverage and pharmaceutical industries. Every day we partner with customers to create healthier, tastier and more sustainable products that are consumed by billions of people across the world ...
HR Coordinator

2 weeks ago

Durham School Services Lisle, United States

The HR Coordinator will play a role in supporting various human resources functions and administrative duties within the organization. This position requires a detail-oriented individual with excellent communication and organizational skills, capable of managing multiple tasks in ...
Corporate Safety Manager

2 weeks ago

LAKE CABLE, LLC Bensenville, United States

**What would you say to a career that helps keep the world working? **One where you take an active role in an industry that literally makes daily life possible for people and businesses alike? Where the rewards and opportunities for growth are as great as your ambition? **Then** ...
Safety Specialist Bilingual Spanish/english

1 week ago

Grecian Delight | Kronos Food Corp Glendale Heights, United States

Grecian Delight | Kronos Foods Corp is a leading manufacturer of Greek and Mediterranean foods for foodservice, national chain, retail grocery, specialty, and warehouse club businesses. We manufacture and distribute specialty meats, flatbreads, dips, spreads, and sauces. Our manu ...
Wc Claim Advocate I Levelup

23 hours ago

CCMSI Lisle, United States

Overview: · **Join Our Team at CCMSI - Illinois Public Risk Fund** · **CCMSI **is seeking talented individuals to join the Illinois Public Risk Fund, the largest Public Entity Workers' Compensation pool in Illinois. · **About Us**: · Illinois Public Risk Fund operates with a dedi ...
IT Service Architect

2 weeks ago

Sapphire Solutions Argonne, United States

About ROSEN Technology and Research Center GmbH: · ROSEN is a leading family-owned company founded in 1981 by Hermann Rosen. Over the past decades, ROSEN has grown organically and is now a globally operating technology group with over 4,200 employees in more than 120 countries. · ...
Outside Auto Appraiser

6 days ago

The Travelers Companies, Inc. Naperville, United States

Who Are We? · - Taking care of our customers, our communities and each other. That's the Travelers Promise. By honoring this commitment, we have maintained our reputation as one of the best property casualty insurers in the industry for over 160 years. Join us to discover a cultu ...
Customer Service Representative

23 hours ago

PHC Corporation of North America Wood Dale, United States

PHCNA is a subsidiary of the PHC Holdings Corporation with the mission to become a leading, trusted brand for sustainable healthcare and biomedical product solutions. Headquartered in Wood Dale, IL, our goal is to support the work of our customers and to improve the health and we ...
Forklift Operator/dock Worker

2 weeks ago

Moran Transportation (ND) Elk Grove Village, United States

**Full-Time Forklift Operator/Dock Worker - $20 Per Hour** · - Shifts Available: · - Mon-Fri 1st Shift · - Mon-Fri 2nd Shift · - Mon-Fri 3rd Shift · - 40 Hours Per Week · **Benefits** · - Competitive salary · - Inspection & referral bonus · - Medical Insurance (_multiple options_ ...
Operations Supervisor

1 week ago

Speed Express Elk Grove Village, United States

**JOB DESCRIPTION** · We are seeking a proven Operations Supervisor who is passionate about customer service and last mile delivery. Our operations Supervisor must have a proficient background in the last mile field, with the ability to oversee all delivery activity for a fast-gr ...