Manager, Corporate Claims - Oak Brook, United States - Administrative Portillos Hot Dogs LLC

Administrative Portillos Hot Dogs LLC Oak Brook, United States

1 week ago

Description

Job Description

Job Description

CORE RESPONSIBILITIES
The Manager, Corporate Claims will help Portillo's deliver our Purpose to create lifelong memories by igniting the senses with unrivaled food and experiences by:

Family:
Work together to make everyone feel at home, and we step up when someone needs help

Design and lead a streamlined incident and claim handling structure – including clear definition of roles, responsibilities, and accountabilities for internal leadership, third party claims administrators, and insurance company claims handlers
Gather information and investigate incidents to support restaurant managers and claims handlers
Ensure alignment of strategic and business practices with claims handling and action plans. This includes assisting in obtaining medical records, managing lost time and coordinating return to work plans with internal and external stakeholders, and coordinating with nurse case management to ensure timely and appropriate treatment until maximum medical improvement is achieved for full duty.
Assist in-house counsel with litigated claims
Resolve claims within delegation of authority and make appropriate recommendations for management on higher value claims. Regularly provide status reports and recommendations on larger claims to supervisor

Greatness:
We're obsessed with being the best and work hard to continuously improve. Our greatness is rooted in Quality, Service, Attitude and Cleanliness

Lead change by recognizing that change is essential, set goals for change, and lead purposeful adaptations to work that align with Portillo's stated vision
Assist in development of loss control and loss reduction initiatives to reduce frequency and severity of losses
Create accountability by holding self and others responsible for performance and compliance with Portillo's standards and State regulations
Review and approve monthly claim invoices. Make reserve and settlement recommendations, when appropriate.
Stay current with industry trends, best practices, and changes in insurance laws and regulations

Energy:
We move with urgency and passion, while maintaining attention to detail

Establish tracking and reporting mechanisms and dashboards to measure incident and claim handling effectiveness and progress
Manage the reporting of quarterly incidents and claim trends
Prepare annual OSHA reports. Assist in response to OSHA complaints and investigations.
Lead quarterly open claim reviews with insurance company claims handlers

Fun:
We entertain our guests, we connect authentically, and we make each other smile

Enhance overall awareness and understanding of claims performance
Communicate clearly by listening to others and the team, share information concisely with purpose, and be open to opinions
Inspire others through vision, confidence, and team member recognition
Develop incident and claims training materials for Portillo's leaders and team members
Build relationships by establishing connections with others to build trust, share ideas, and accomplish team goals
Develop people by helping others become more effective through strengths, expectations, encouragement, and coaching
Build strong relationships between Risk, Legal, and Operations teams
Other work or projects as assigned

ORGANIZATION RELATIONSHIPS
This position reports to the Senior Manager, Enterprise Risk. The position leads and manages the development and execution of Claims and Safety efforts.

Works closely with risk "owners" in all departments to identify, measure, mitigate and monitor risks that could impact department and enterprise objectives.

Work with insurance company claims handlers, third party claims administrators, nurse case managers, attorneys, other stakeholders, Portillo's managers, team members, and guests, when appropriate.

REQUIRED QUALIFICATIONS
Educational

Level/Certifications

Associate's degree

Work Experience, Qualifications, Knowledge, Skills, Abilities
3+ years leading/managing Workers Compensation lost-time indemnity claims.

Knowledge and experience with workers' compensation regulatory requirements

Conversant with claims and medical terminology (Auto Liability, General Liability, Property, and Workers' Compensation)
Excellent leadership with a track record of developing and maintaining high performance teams.
Communicates clearly with concise verbal and written skills. Proficient in use of Outlook, Word and PowerPoint
Strong analytical skills. Ability to simplify and explain complex issues. Advanced in use of Excel
Aptitude for balancing multiple priorities. Exceptional ability to build relationships and consensus across a wide range of constituents.
Ability and willingness to work at both a strategic and detailed level to ensure continuous improvement in claims management.
Motivational and organizational skills to lead change and establish accountability for results.
Think critically by seeking information, critically evaluate information, apply knowledge, and solve problems.
Ability to adapt quickly and learn new tasks independently. Experience navigating change in a dynamic environment.
Travel Requirement
Travel not expected (less than 5%)

PREFERRED QUALIFICATIONS
Knowledge, Skills & Abilities

6+ years in multi-lines claims handling (Auto Liability, General Liability, Property, and Workers' Compensation)
Experience in managing workers' compensation or other insurance programs in a corporate setting
Experience in insurance company claims systems or stand-alone Risk Management and Information Systems (RMIS)
Understanding of OSHA and related regulations
Independence and the ability to challenge the status quo and escalate issues as appropriate
Intellectual curiosity and an ability to think both strategically and tactically
Bilingual Spanish

Educational

Level/Certifications

Associate Degree or Bachelor's Degree in risk management, business,

Health/Safety/Environmental

or related field preferred.
Insurance or Risk Management

designations/certificates/credentials

are preferred (e.g., AIC, CPCU, CWCP, WCS)
Work Experience and Qualification
Multi-unit experience (especially restaurant, hospitality, retail)
Multi-state employer experience (especially Illinois)

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