Operations Supervisor - Elk Grove Village, United States - Speed Express

Speed Express
Speed Express
Verified Company
Elk Grove Village, United States

3 weeks ago

Mark Lane

Posted by:

Mark Lane

beBee recruiter
Description

JOB DESCRIPTION
We are seeking a proven Operations Supervisor who is passionate about customer service and last mile delivery.

Our operations Supervisor must have a proficient background in the last mile field, with the ability to oversee all delivery activity for a fast-growing company.

The Operations Supervisor will work closely with the senior leadership team and report directly to the Operation Manager. We are an energetic company looking for a passionate individual to join our team.


Responsibilities

  • Oversee accurate and efficient loading of all vehicles for the delivery of retail home products to the end customer (last mile)
  • Ensure all service providers are operating in compliance with TSA and CBP requirements
  • Ensure service providers are performing to service expectations.
  • Strategize labor to fit the needs of multiple facilities.
  • Build positive trends in key metrics for fulfillment and lastmile delivery.
  • Meet or exceed key metrics in cost for labor.
  • Drive best practices for operational procedures.
  • Manage facility maintenance and supply inventory for each warehouse.
  • Handle progressive discipline for team members.
  • Ensure compliance with the standard of work for warehouse managers and supervisors.
  • Work with account management to tackle logístical challenges affecting clients.
  • Collaborate with corporate operations, safety and human resources.
  • Create processes for the following: Cargo claims; Property claims; Service Requests
  • Communicate daily and weekly performance.
  • Monitor weekly reports to ensure financial goals are being met
  • Coordinate with customer service to ensure that all customers are satisfied
  • Ensures all claims are charged back to the appropriate contract carrier
  • Document damages, missing items or discrepancies which take place at load out
  • Train and oversee local staff members.

Requirements:


  • Bachelor's degree or equivalent related work experience
  • 2 years of managerial/supervisory experience in the Last Mile, independent carrier business model.
  • Experience with Microsoft Office and proficient in Excel.
  • Availability to work a flexible schedule as needed, including planned and unplanned overtime, which may include weekends.
  • Experience in warehousing or Third-Party Logistics (3PL) a plus
  • Solid understanding maintaining a safe work environment by monitoring and enforcing safety procedures across all departments.
  • Strong problemsolving techniques and statistical analysis skills
  • Entails standing, sitting or walking for lengthy periods of time
  • Ability to work and perform in office and warehouse environments

Pay:
$50, $60,000.00 per year


Benefits:


  • 401(k)
  • 401(k)
matching

  • Dental insurance
  • Health insurance
  • Health savings account
  • Life insurance
  • Paid time off
  • Referral program
  • Vision insurance

Schedule:

  • 8 hour shift
  • Monday to Friday
  • Weekends as needed

Experience:

Last Mile Logistics: 2 years (preferred)

  • Supervising: 2 years (preferred)

Ability to Relocate:

  • Elk Grove Village, IL 60007: Relocate before starting work (required)

Work Location:
In person
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