marketing systems analyst - Cape Girardeau, United States - Century Casinos

Century Casinos Cape Girardeau, United States

2 weeks ago

Description

POSITION DESCRIPTION

Job Title:
Marketing Systems Analyst (Multi-Property)

Department:
Marketing

Reports to:
Director of Marketing (Multi-Property)

FLSA Status:
Exempt

POSITION SUMMARY
The team member in this position is responsible for providing superior service to both internal and external guests. The Marketing Systems Analyst is also responsible for providing superior service to internal guests. The Marketing Systems Analyst shall ensure that marketing regulations are adhered to and campaigns are correct within CMP.

ESSENTIAL POSITION DUTIES & RESPONSIBILITIES

The following statements are intended as general examples of the duties of this position and are not all-inclusive for specific positions.

Other reasonable duties may be assigned.

Interact with all guests and team members to positively influence the guest and team member experience. Demonstrate resiliency when faced with difficult situations under all types of business conditions. Work effectively and courteously with fellow team members.
Responsible for planning, communicating and implementing procedures for the overall efficient

operation of areas of responsibilities.

Oversees data entry for all marketing related aspects of CMP and ensure that setup aligns with marketing goals, plans and objectives.

Daily management of CMP functionality in support of marketing campaigns.
Perform CMP checks and balances ensuring proper system operations.
Establish and deliver marketing reporting, dashboards and analysis on campaign performance, attribution and effectiveness.
Within CMP design, build, audit and execute marketing campaigns to specifications within expected timeframes.
Develop standards to streamline campaign processes.
Collaborate with internal marketing team members and external agencies, where appropriate, to ensure consistent and synchronized delivery.
Meet with departmental directors and managers as necessary.
Maintain strict confidentiality relative to financial data, casino procedures, policies and marketing plans.
Produce various oral and written reports as requested.
Adhere to regulatory, departmental and company policies in an ethical manner and require others to do the same.
Responsible for collecting and reporting marketing related data.
Adhere to regulatory, departmental and Company policies in an ethical manner and require others to do the same.

Handle routine customer complaints and incidents, and exhibit the appropriate discretion to define situations requiring the attention of supervisory personnel.

Seek to resolve all situations in a manner that maintains positive guest relationships.

Must be able to work a flexible schedule as required by business operations, including nights, weekends and holidays; shifts may change based on business needs.

Performs other duties as assigned.

ESSENTIAL PHYSICAL/MENTAL DEMANDS AND WORK ENVIRONMENT

The physical/mental demands and work environment characteristics described here are representative of those that must be met by a team member to successfully perform the essential functions of this job.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Physical Demands:
Must be able to lift up to 10 pounds without assistance.

Must be able to sit or stand for extended periods of time (4-6 hours)Must be able to travel by car or planeMental Demands:

Must be able to analyze and interpret operational results.
Must be able to solve complex problems.
Must have a data and technology driven personality.
Must be able to perform assigned duties under frequent time pressures.
Must be organized and able to meet and establish deadlines.

Must possess ability to learn and use various computer software programsMust be able to maintain mental concentration for significant periods of time.

Must be able to complete a broad variety of tasks and deadlines that requires an irregular workschedule.

Must have excellent communication (oral and written), interpersonal and organizational skills

Work Environment:
Must be able to perform assigned duties in an interruptive office.
Must be able to work in a smoking environment.

Must be able to work in a gaming environment with exposure to bright/flashing lights, crowds and above average noise levels.

MINIMUM QUALIFICATIONS
Experience/Education:

4-year degree in a related field or equivalent technical work experience preferred

Casino experience preferredKnowledge:

CMP knowledge preferredOther :
Must be able to obtain and maintain a valid Level 2 Missouri Gaming License.
Must be able to receive and maintain all required certification relating to the position.
Must complete all required company training.

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