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Event Coordinator - Louisville, United States - Churchill Downs Incorporated
Description
** Event Coordinator (Seasonal Job)**
**Job Category****:** Customer Service **Requisition Number****:** EVENT006510 Showing 1 location **Job Details**
**Description**
Come be a part of Derby 148
These roles will start in March and end in July.
**SUMMARY**
Provides coordination and support for events on both race-days and non-race days at Churchill Downs Racetrack (CDRT). Event coordinators contribute to the planning, preparation, and execution of The Kentucky Derby and Spring Race Meet. In addition to race-day responsibilities, Event Coordinators work with various special event cliental. These events can include, but are not limited to: weddings, internal trainings, corporate retreats, evening receptions, etc.
**ESSENTIAL DUTIES AND RESPONSIBILITIES**
Duties include, but are not limited to:
Working cross-departmentally to understand event needs (sales, marketing, community relations, ticketing, etc.) and facility policies
Establishing and maintaining relationships with clients and vendors
Creating custom Banquet Event Orders (BEO) which detail:
+ Facility needs
+ Food and beverage packages
+ Event timeline
+ Staffing needs
Creating custom diagrams for approx. 35 event rooms
Assisting team members on event days
Responding to day-of requests in a prompt manner
Promoting and providing exceptional customer service
Evaluating guest issues related to pricing, overcrowding, ticket discrepancies, seat locations, etc.
Ensuring courteous, professional, sincere, and responsive communications with all customers
Completing clerical and administrative tasks as necessary
Performing light physical work required to set up events. Extensive walking is typically required
Perform other related duties as assigned
**SUPERVISORY RESPONSIBILITIES**No supervisory responsibilities
**EDUCATION, TRAINING, AND EXPERIENCE**
High School Diploma required-College degree preferred
People oriented, able to multi-task, be organized, motivated and detail focused
Prior interaction with the public and/or working knowledge of the horse racing industry preferred
Proficiency in Microsoft Office and other related software
**WORKING CONDITIONS**
This work is performed in a business office setting within a sports and entertainment facility. Events often take place outside of traditional business hours, on weekends, and the occasional holiday. Some areas of the facility may be noisy and subject to changing weather conditions. Churchill Downs Racetrack spans 1.5 million square feet. The ability to move swiftly throughout the facility and stand for long periods of time is necessary.
**PERSONAL QUALIFICATIONS**
Dynamic personality and ability to positively address challenging situations
Positive attitude and energy
Strong organizational skills
Exceptional at communicating, both verbally and written
Ability to thrive in an ever-changing environment
Customer service minded
Excellent time-management skills
Ability to multi-task and develop strong professional relationships in all aspects of the position
Previous experience working in an entertainment / sporting facility, or a similar environment
Ability to create and communicate ideas / vision for various events
**Qualifications**
**Skills**
**Behaviors**
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**Motivations**
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**Education**
**Experience**
**Licenses & Certifications**
