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    Support Representative, Sales Operations - Dallas, TX, United States - Canon Solutions America, Inc.

    Canon Solutions America, Inc.
    Canon Solutions America, Inc. Dallas, TX, United States

    3 weeks ago

    Default job background
    Full time
    Description

    Type:
    Full-Time

    # Facilities

    Advanced proficiency in site operations and procedures with ability to assign tasks to colleagues and manage responsibilities within the team.

    Promptly reviews and responds to management and client requests via emails, phone calls, text messages and verbal.

    • Contributes to the creation of the Site Procedure Guide to ensure all account processes are properly recorded.
    • Oversees workflow and job balance between staff and ensures tasks are completed within account SLA requirements.
    • Responsible for communicating and training team in changes to workflow or procedure.
    • Effectively communicates with the client and staff.
    • Where appropriate, may serve as main point of contact to the client for daily activity and participate in client meetings on account activity.
    • Responsibilities may include Copy/Print Production/Copy Center, Copier Maintenance, Mail/Courier Services, Reception/Office Services, Shipping/Receiving, Inventory Services, Warehouse, File Room/Records File Services based on assigned location.
    • Mail/

    Courier Services:

    • Responsible for prompt and accurate receiving, sorting, delivery, pick up, and processing of all courier items, interoffice mail, newspapers, magazines and all classed of United States Postal Services mail.
    –

    • Performs routine upkeep of equipment.
    • Records and tracks customer inquiries and fulfillment of requests.

    Shipping/Receiving:

    • Responsible for shipping and receiving incoming and outgoing packages, materials, parts, or products and verifying and maintaining records of all shipments.
    • Responsible for operating shipping/receiving equipment, responding to customer requests, data entry, and maintaining inventory.

    Please note:

    this is a customer-facing role, and requires compliance with customer policies and protocols, which may include COVID-19 vaccination and other measures relating to COVID-19.


    Good computer skills/technical knowledge.

    • Ability to work with minimal supervision.
    • Required to take all necessary steps to obtain security and/or other clearances required by customers to enter the customers' premises.


    • About our Company

    • Canon Solutions America, Inc. empowers companies of all sizes to succeed by supplying market leading enterprise, production, and large format printing solutions, supported by exceptional professional service offerings. With unwavering dedication to promote professional innovation, Canon Solutions America, Inc. helps drive sustainability, nurture efficiency, and regulate costs through the unification of comprehensive digital and traditional printing and document management solutions. Canon Solutions America, Inc. is headquartered in Melville, NY and has sales and service locations across the U.S. patents granted in 2020 and was named one of Fortune Magazines Worlds Most Admired Companies in 2020.


    Canon Solutions America offers a competitive compensation package including, for eligible positions, medical, dental, vision, 401(k) Savings Plan, discretionary profit sharing, discretionary success sharing, educational assistance, recognition programs, vacation, and much more.

    We comply with all applicable federal, state and local laws, regulations, orders and mandates, including those we may be required to follow as a federal government contractor/subcontractor.


    All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

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