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    Credit & Collections Analyst - Tampa, United States - AVI-SPL

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    Description
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    Job Summary

    Accurately manage assigned segment of accounts while maintaining timely and professional communication with internal and external customers regarding the status and payment of open items.

    Meet or exceed collection goals on a weekly and monthly basis.

    Essential Duties and Responsibilities
    Maintain accurate and reliable notes in aging workflow report and CMS
    Understand benchmarks for collection goals and strive to meet or exceed goals on a weekly and monthly basis
    Confirm customer receipt of high-value invoices via email phone or through electronic submission portals and ensure payment is forthcoming in accordance to policy
    Work with internal and external customers to research and resolve outstanding issues in order to collect payment process adjustments or process credits and write-offs as applicable
    Request tax certificates as needed
    Process lien wavers as applicable
    Process credit card payments and set customers up for ACH payments as needed
    Process monthly account statements
    Manage collection team emails and hotline calls

    Other duties assigned as needed

    Skills and Abilities
    Demonstrate time management skills with attention to detail
    Detail oriented and capable of analyzing complex financial/operational data
    Intermediate/Advanced proficiency in PC/Microsoft applications (Excel Access Word)
    Demonstrated experience using pivot tables in Excel
    Ability to negotiate conflict and maintain constructive working relationships with people at all levels of the organization
    Self-starter capable of working independently and ensuring to meet deadlines
    Excellent communication and interpersonal skills both verbal and written
    Ability to balance multiple tasks with changing priorities
    Ability to exercise solid judgment with sound problem-solving and decision-making skills
    Proficiency in Microsoft Office applications (Word Excel Outlook)

    Education and/or Experience
    Minimum High school diploma or equivalent
    Bachelors' degree in Accounting Finance Business or related field preferred
    Minimum - 2 years' experience in Accounts receivable or business-to-business collections
    Experience in Construction industry collection is a plus
    Experience operating in a multi-state and/or complex matrix business environment
    E
    Working Environment

    The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.

    Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. This job operates in a professional office environment. This role uses standard office equipment such as computers phones photocopiers filing cabinets and fax machines. The work environment is generally moderate in noise (inter-office conversations


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