Jobs
>
Clairton

    Representative, Call Center - Clairton, United States - DaVita

    DaVita
    DaVita Clairton, United States

    2 weeks ago

    DaVita background
    Description

    1200 Brooks LaneSte 285, Jefferson Hills, Pennsylvania, , United States of America

    The TRIAGE COORDINATOR / CALL CENTER REPRESENTATIVE is a CMA (Certified Medical Assistant) responsible for handling a high volume of complex inbound calls, which requires an attention to detail, and the ability to multi-task. This individual has a positive attitude and assures that questions and issues are resolved, both promptly and accurately, in a manner that callers can understand; while thoroughly assessing and efficiently gathering information, in a professional and courteous manner. This individual will determine the next step in resolution to fulfill the caller's needs.

    LOCATION: MONROEVILLE, PA

    MUST BE A CERTIFIED MEDICAL ASSISTANT (CMA)

    Responsibilities:

    (include, but not limited to)

    • Answer a high volume of monitored calls
    • Accurately document all patient encounters, phone triage messaging, test results and office correspondence
    • Evaluate and respond to all aspects of written or received communication, following HIPAA protocols
    • Triage patients
    • Receive critical lab values and follow policy for notification and documentation
    • Access medical records, as necessary
    • Receive critical lab values and follow policy for notification and documentation
    • Complete all processes and procedures in a cooperative timely, efficient and effective manner with the Executive Director, Clinical Nurse Managers, Billing Department, Clinical Staff, Providers, and external customers
    • Other duties, as assigned
    Requirements:
    • Current CPR Certification
    • Graduate from an accredited program for Medical Assistants (Certified Medical Assistant)
    Specialized Experience, Education & Qualifications:
    • High school diploma or general equivalency diploma (GED)
    • 1+ yr of customer service / call center experience in high impact customer service role
    • 1+ yr of clinical experience
    • Ability in using computer and Windows PC applications; ability to use Microsoft Word, Excel, and Outlook
    • Possesses empathy and compassion for the aging population and their needs
    • Ability to form positive interpersonal relations in dealing with a wide range of staff as well as external contacts
    • Excellent judgement and decision-making skills
    • Excellent communication skills while interacting with patients, physicians and other staff members
    • Ability to work in a team environment
    • Ability to thrive in fast-paced, changing environment with minimal direction
    What We'll Provide:

    More than just pay, our DaVita Rewards package connects teammates to what matters most. Teammates are eligible to begin receiving benefits on the first day of the month following or coinciding with one month of continuous employment. Below are some of our benefit offerings.
    • Comprehensive benefits: Medical, dental, vision, 401(k) match, paid time off, PTO cash out
    • Support for you and your family: Family resources, EAP counseling sessions, access Headspace, backup child and elder care, maternity/paternity leave and more
    • Professional development programs: DaVita offers a variety of programs to help strong performers grow within their career and also offers on-demand virtual leadership and development courses through DaVita's online training platform StarLearning.
    #LI-TS2

    At DaVita, we strive to be a community first and a company second. We want all teammates to experience DaVita as "a place where I belong." Our goal is to embed Diversity & Belonging into everything we do in our Village, so that it becomes part of who we are. We are proud to be an equal opportunity workplace and an affirmative action employer. As such, individuals are recruited, hired, assigned and promoted without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, protected veteran status, or any other protected characteristic.

    Applications are accepted on an ongoing basis.

    Salary/ Wage Range

    Compensation for the role will depend on a number of factors, including a candidate's qualifications, skills, competencies and experience and may fall outside of the range shown. DaVita offers a competitive total rewards package, which includes a 401k match, healthcare coverage and a broad range of other benefits. Learn more at
  • Velocity Ventures

    Call center agent

    2 days ago

    Velocity Ventures Webster, PA, United States Freelance

    **TELEFONAGENT (m/w/d) mit STARTPRÄMIE von 500,-Euro** · Ort: Gera · Beschäftigungsart(en): Teilzeit - Nachmittag, Teilzeit - Vormittag, Vollzeit · **Wir suchen**: · Wir suchen ab sofort für unsere regionalen Kunden mehrere interessierte, motivierte, kaufmännische Fachkräfte m/w, ...

  • Horizon Group

    Call Center Agent

    2 days ago

    Horizon Group Wilkinsburg, PA, United States Freelance

    **We have been operating nationwide since 2003** in various locations, providing customer service and working on behalf of well-known partners to ensure customer satisfaction. · **We welcome career changers** from all service industries. · Thanks to professional training, previou ...

  • DaVita

    Representative, Call Center

    2 weeks ago

    DaVita Clairton, United States

    1200 Brooks Lane. Ste 285, Jefferson Hills, Pennsylvania, , United States of America. The TRIAGE COORDINATOR / CALL CENTER REPRESENTATIVE is a CMA (Certified Medical Assistant) responsible for handling a high volume of complex inbound calls Call Center, Representative, Medical As ...

  • Eclipse Technologies

    Call Center Agent

    2 days ago

    Eclipse Technologies Oklahoma, PA, United States Freelance

    Hey there, take a look here - a job made for you and maybe your next career step. Check out the job description and apply now. · For our client in Dorsten, we are looking for several Call Center Agents (m/f/d). Start is on January 9th, 2023. · You are a language enthusiast and en ...

  • BlueWave Solutions

    Call Center Agent, Administrative

    2 days ago

    BlueWave Solutions Hostetter, PA, United States Freelance

    Are you interested in working for an international company that is one of the leading independent providers of fuel card solutions in Germany? · The team in Berlin is expanding and we are looking for Call Center Agents, Administrative Assistants, and Telephone Customer Service Re ...

  • Orion Innovations

    Manager of Operations Planning for Call Center

    2 days ago

    Orion Innovations Etna, PA, United States Freelance

    Our client operates several service centers in the northern region of Germany. For cross-location workforce management, we are looking for an experienced individual (m/f/d) with relevant experience in this field. · **Your responsibilities will include**: · - Managing operational ...

  • Nexus Innovations

    A call center agent is a person who works in a call center and is responsible for answering incoming calls, providing customer service, and handling inquiries or complaints

    2 days ago

    Nexus Innovations Pitcairn, United States

    Pitcairn Talent, Minds, Personalities · We are looking for motivated Call Center Agents/ Customer Advisors (m/f/d) for our location in Lüneburg to handle existing Vodafone customers in full-time or part-time positions. We also welcome career changers or entry-level professionals ...

  • Apex Ventures

    A call center agent is a person who works in a call center and is responsible for answering incoming calls, providing customer service, and handling inquiries or complaints

    2 days ago

    Apex Ventures Saltsburg, United States

    The S-Markt & Mehrwert GmbH & Co. KG is the central call center of the Sparkassen-Finanzgruppe with over 1,150 employees, serving Sparkassen, their network partners, and other clients nationwide. We provide powerful and customer-centric solutions that are always up-to-date. This ...

  • A-Line Staffing Solutions

    Call Center Representative

    2 weeks ago

    A-Line Staffing Solutions Monroeville, United States

    A-Line Staffing is seeking a Call Center Representative to join our team in Monroeville, PA You will be responsible for helping customers by providing product and service information and resolving technical issues. Please contact JACOB at · AFTER APPLYING.Job Description: · This ...

  • Infinity Systems

    A call center agent is a person who works in a call center and is responsible for answering incoming calls, providing customer service, and handling inquiries or complaints

    2 days ago

    Infinity Systems Leith, United States

    Leith Talents, Minds, Personalities · For our location in Celle, we are looking for motivated Call Center Agents/ Customer Advisors (m/f/d) for our existing customers at freenet, in full-time or part-time. · Even career changers or beginners (m/f/d) are welcome. · What do we offe ...

  • Automated Health Systems

    Call Center Supervisor

    2 weeks ago

    Automated Health Systems Pittsburgh, United States

    Automated Health Systems, a dynamic healthcare company, has a full time Supervisor position available for the Wyoming Medicaid Customer Service Center. · Benefits:Health/dental/vision insurance/401 (k) · Employee Wellness Program · Strong company culture · Career growth opportuni ...

  • The Auto Club Group

    Call Center Representative

    1 week ago

    The Auto Club Group Pittsburgh, United States

    Call Center Representative - Roadside Assistance. As a AAA Roadside Assistance Call Center Representative, you are the first point of contact for our valued members facing distress on the roads. As part of a fast-paced 24/7 operation, you'll have th Roadside, Call Center, Represe ...

  • University of Pittsburgh Medical Center

    Call Center Operator

    1 week ago

    University of Pittsburgh Medical Center Pittsburgh, United States

    The role of the call center operator is to provide excellent and courteous customer service skills to patients, staff and general public. Must be a team player and have good communication skills. This position has the responsibility and accountability for the accurate performance ...

  • UPMC

    Call Center Operator

    1 week ago

    UPMC Pittsburgh, United States

    The role of the call center operator is to provide excellent and courteous customer service skills to patients, staff and general public. Must be a team player and have good communication skills. This position has the responsibility and accountability for the accurate performance ...

  • Snappyhires

    Call Center Representative

    3 weeks ago

    Snappyhires Pittsburgh, United States

    Minimum Experience Required: · 1-3 plus years of Contact Center, Call Center, or Customer Service experience. · Banking experience a plus · Special Skills Required: · Excellent communication skills, both written and verbal · Excellent customer service skills Detail-oriente ...

  • Snappyhires

    Call Center Representative

    2 weeks ago

    Snappyhires Pittsburgh, United States

    Minimum Experience Required: · 1-3 plus years of Contact Center, Call Center, or Customer Service experience. · Banking experience a plus · Special Skills Required: · Excellent communication skills, both written and verbal · Excellent customer service skills Detail-oriente ...

  • Thermo Fisher Scientific

    Call Center Developer

    2 weeks ago

    Thermo Fisher Scientific Pittsburgh, United States Paid Work

    Job Description · As part of the Thermo Fisher Scientific team, you'll discover meaningful work that makes a positive impact on a global scale. Join our colleagues in bringing our Mission to life every single day to enable our customers to make the world healthier, cleaner and sa ...

  • Blue Horizon Enterprises

    Call center agent in the inbound Check-24 team"

    2 days ago

    Blue Horizon Enterprises South Greensburg, PA, United States Freelance

    Try Octopodo, you'll love it · Just the way you like it - Inbound customer service without any pushy sales tactics. · We are looking for new colleagues (m/f/d) with a fresh and energetic approach for the following areas: electricity & gas, DSL, mobile phone, car insurance, car ...

  • Blink Health

    Call Center Representative

    2 weeks ago

    Blink Health Pittsburgh, United States

    Company Overview: · Blink Health is a healthcare technology company that builds products to make prescriptions accessible and affordable to everybody. Our two primary products BlinkRx and Quick Save remove traditional roadblocks within the current prescription supply chain, resu ...

  • Blink Health

    Call Center Representative

    2 weeks ago

    Blink Health Pittsburgh, United States

    Company Overview:Blink Health is a healthcare technology company that builds products to make prescriptions accessible and affordable to everybody. · Read on to find out what you will need to succeed in this position, including skills, qualifications, and experience. · Our two ...