Manager of Operations Planning for Call Center - Etna, PA, United States - Orion Innovations

Orion Innovations

Verified Company

Etna, PA, United States

2 weeks ago

Posted by:

James Miller

beBee Recruiter

Freelance

Description

Our client operates several service centers in the northern region of Germany. For cross-location workforce management, we are looking for an experienced individual (m/f/d) with relevant experience in this field.

Your responsibilities will include:

Managing operational employees (m/f/d) at various locations
Monitoring forecast data and resulting staffing needs
Analyzing key performance indicators and identifying areas for improvement
Continuously improving existing processes

These qualities will make you a strong candidate:

Professional experience in workforce management or personnel scheduling in a call center
Previous leadership experience
Strong organizational skills and a handson mentality
Excellent MS Office skills
Analytical mindset

We look forward to getting to know you