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Business Development Center Sales Associate
1 week ago
Bowser Automotive Inc Pittsburgh, United StatesBowser Automotive is seeking Business Development Agents to join the Business Development Center (BDC) supporting our sales department. The Business Development Agent's role will be part of the initial contact team for customers interested in our purchasing a vehicle via our webs ...
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Business Development Center Sales Associate
1 week ago
Bowser Automotive, Inc. Pittsburgh, United StatesJob Description · Job DescriptionBowser Automotive is seeking Business Development Agents to join the Business Development Center (BDC) supporting our sales department. The Business Development Agent's role will be part of the initial contact team for customers interested in our ...
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Business Development Center Sales Associate
6 days ago
Bowser Automotive Inc Pittsburgh, United StatesBowser Automotive is seeking Business Development Agents to join the Business Development Center (BDC) supporting our sales department. The Business Development Agent's role will be part of the initial contact team for customers interested in our purchasing a vehicle via our webs ...
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Bowser Automotive Inc Pittsburgh, United StatesBowser Automotive is seeking Business Development Agents Part-Time to join the Business Development Center (BDC) supporting our sales department. The Business Development Agent's role is one that is a part of the initial contact team for customers interested in our purchasing a v ...
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Associate Trainer
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AAA East Central Pittsburgh, United States Full timeAssociate TrainerThe purpose of the Education & Training department is to deliver education and training of products, technology, sales skills and processes to both newly appointed and incumbent agency and call center staff. Assist with product and technology introductions to the ...
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Housing Specialist
3 weeks ago
City of Pittsburg, CA Pittsburg, United States**Position Information**: · **The Housing Authority in the City of Pittsburg, CA is seeking a dynamic individual to fill a vacancy for Housing Specialist.** · **Salary increases effective**: · **3% - July 2024** · The Housing Specialist is the journey level class within the Housi ...
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Dental Hygienist
13 hours ago
Aspen Dental Pittsburgh, United States Full timeAt Aspen Dental, we put You 1st with world-class development plus industry-leading pay. Join our team today as a Dental Hygienist · Job Types: Full-time, Part-time · Salary: · $70,000 - $110,000 per year (annualized base salary + incentive earnings, based on full time schedule) · ...
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Dental Hygienist
13 hours ago
Aspen Dental Pittsburgh, United StatesAt Aspen Dental, we put You 1st with world-class development plus industry-leading pay. Join our team today as a Dental Hygienist · Job Types: Part-time (Fridays & Saturdays) · Salary: · $35 - $40/ hour plus uncapped incentive plan · What YOU receive when you join the Aspen team: ...
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Dental Hygienist
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Aspen Dental Pittsburgh, United States Full timeAt Aspen Dental, we put You 1st with world-class development plus industry-leading pay. Join our team today as a Dental Hygienist · Job Types: Full-time, Part-time · Salary: · $70,000 - $110,000 per year (annualized base salary + incentive earnings, based on full time schedule) · ...
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Relationship Banker, Lebanon, PA
1 week ago
Santander Holdings USA Inc Pittsburgh, United States Full timeRelationship Banker, Lebanon, PALebanon, United States of AmericaUSA Job Family Description: Identifies and pursues new sales prospects within existing or untapped markets. Gathers market intelligence, generates leads, and develops proposals/campaigns to garner new business, ensu ...
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Registered Nurse
2 weeks ago
BAYADA Home Health Care Pittsburgh, United States Full timeBAYADA Home Health Care has immediate opportunities on our HICU Health Services team for RNs interested in helping infants and children transition from the hospital to home in the Pittsburgh, PA area This is a full-time and benefitted opportunity blending your critical care exper ...
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Registered Nurse- Hospital at Home
2 weeks ago
BAYADA Home Health Care Pittsburgh, United States Full timeBAYADA Home Health Care has immediate opportunities on our HICU Health Services team for RNs interested in helping infants and children transition from the hospital to home in the Pittsburgh, PA area This is a full-time and benefitted opportunity blending your critical care exper ...
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District Sales Manager
5 days ago
SYSCO Pittsburgh, United States Full timeCompany: · US0009 Sysco Pittsburgh, LLCZip Code: · 16037Minimum Level of Education: · High School or EquivalentMinimum Years of Experience: · 2 YearsEmployment Type: · Full TimeTravel Percentage: · Up to 25%COMPENSATION INFORMATION: · The pay range provided is not indicative of ...
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Licensed Practical Nurse
2 weeks ago
BAYADA Home Health Care Pittsburgh, United States Full timeBAYADA Home Health Care has immediate opportunities on our HICU Health Services team for LPNs interested in helping infants and children transition from the hospital to home in the Pittsburgh, PA area This is a full-time and benefitted opportunity blending your critical care expe ...
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Sales Representative
1 week ago
SYSCO Pittsburgh, United States Full timeCompany: · US0009 Sysco Pittsburgh, LLCZip Code: · 16037Minimum Years of Experience: · 0-1 YearsEmployment Type: · Full TimeTravel Percentage: · Up to 25%COMPENSATION INFORMATION: · The pay range provided is not indicative of Sysco's actual pay range but is merely algorithmic a ...
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Interim Dean of Instruction
3 weeks ago
Contra Costa Community College District Pittsburg, United States**Interim Dean of Instruction** · **Posting Number**: · **Location**: Los Medanos College · **Salary**: YEARLY: $145,488, step 1 - $177,264, step 5 (see special instructions for initial step placement) · **Position Definition**: · Under administrative direction of a higher-level ...
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Behavior Technician
2 weeks ago
BlueSprig Pittsburg, United States: · Make a positive and unforgettable impact of the lives of children with autism spectrum disorder Trumpet Behavioral Health (as part of the BlueSprig family of companies) is looking for driven individuals that love to work with kids, make a difference, be a part of a collaborat ...
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Customer Service Associate
2 weeks ago
Shell Pittsburg, United StatesAre you ready to work for a company that rewards and values your contributions? Rebel Convenience Stores offers competitive pay, health benefits, and a chance for advancement. · Customer Service Associates pay between **$16 - $19 per hour**. · Join the Rebel team for spontaneity ...
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Behavior Technician
2 weeks ago
Trumpet Behavioral Health Pittsburg, United StatesOverview: · Make a positive and unforgettable impact of the lives of children with autism spectrum disorder Trumpet Behavioral Health (as part of the BlueSprig family of companies) is looking for driven individuals that love to work with kids, make a difference, be a part of a co ...
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Assistant Market Manager
1 week ago
Brookshire Grocery Company Pittsburg, United States**Brookshire Grocery Company (BGC) is a family business based in Tyler, Texas, and currently operates more than 180 stores in three states - Texas, Louisiana and Arkansas - with three distribution centers and a corporate office. BGC prides itself on offering its partners one of t ...
Call Center Developer - Pittsburgh, United States - Thermo Fisher Scientific
Description
Job Description
As part of the Thermo Fisher Scientific team, you'll discover meaningful work that makes a positive impact on a global scale.
Join our colleagues in bringing our Mission to life every single day to enable our customers to make the world healthier, cleaner and safer.
We provide our global teams with the resources needed to achieve individual career goals while helping to take science a step beyond by developing solutions for some of the world's toughest challenges, like protecting the environment, making sure our food is safe or helping find cures for cancer.
Location/Division Specific InformationFrederick, MD/ Pittsburgh, PA / Waltham, MA/ Lagunilla, Costa Rica/ Tijuana, Mexico / Corporate IT
How will you make an impact?
You will join our diversified team to design, implement, and optimize contact center applications in Genesys Engage and Genesys Cloud Your responsibilities will include day-to-day support, proactive maintenance, and perform independent sophisticated system support and root cause analysis.
What will you do?
Collaborate with business partners for requirement gathering, design, develop, and implement Genesys Cloud contact center solution end-to-end
Understand business use cases, translate into technical terms and provide recommendations
Build/support API integrations, CRM integrations flows, documentation and processes using MS Visio
Knowledge of SIP, WebRTC phones, and experience in BYOC Trunks
Support Genesys Engage – Avaya TSAPI/CTI routing, eServices (Email and Chat) using Interaction Routing Designer, GAX, WDE 8.5
Support real-time reporting using Genesys Pulse, historical reporting in Gi2
Upgrade/patch Workspace Desktop Edition click-once deployment packages
User administration, configure extensions, assist users with logging in
Monitor SCI alarms, ensure application availability, investigate application logs (T-Lib events, URS, IXN, UCS) and solve complex issues, provide recommendations and fixes
Collaborate with other IT teams, proactively provide updates on the tasks and activities, track Genesys Cloud releases, build use case documentation and advise the business users
Participate in internal team lunch & learn calls and demo the latest improvements, peer reviews and solution discussions
How will you get here?
Education
Experience
5+ years of experience and background supporting Genesys Engage components hosted on windows servers
3+ years of demonstrated experience in Genesys Cloud CX
Experience with contact center technologies (e.g., ACD, Reporting, call routing, workforce management)
Proven ability using GAX, Genesys Administrator and Genesys Configuration manager to add/update Agent objects and routing objects
Demonstrated knowledge of Genesys components and knowledge on Genesys T-Server for Avaya, eServices (Multimedia) routing components (UCS, IXN, ESJ), URS, Statserver and WDE 8.
Demonstrated ability in GCX Admin, building flows in Architect or yaml scripting
Understanding of Genesys Cloud Routing methods, evaluation methods, Good understanding of CRM integrations such as Salesforce, SAP C4C/Hana
Understanding of REST API, JSON scripting, bot integrations and automations
Demonstrated experience of design, staging, configuration, implementation, and support of Voice and E-Services components of Genesys Engage
Strong speaking and writing skills to collaborate with diversified business groups
Desired Skills:
API development experience
Understanding of Avaya AES and TSAPI
Understanding of Generative Ai and Chatbots
Benefits
We offer competitive remuneration, annual incentive plan bonus, healthcare, and a range of employee benefits. Thermo Fisher Scientific offers employment with an innovative, forward-thinking organization, and outstanding career and development prospects. We offer an exciting company culture that stands for integrity, intensity, involvement, and innovation
Our Mission is to enable our customers to make the world healthier, cleaner and safer. Watch as our colleagues explain 5 reasons to work with us ) .
As one team of 100,000+ colleagues, we share a common set of values - Integrity, Intensity, Innovation and Involvement - working together to accelerate research, solve complex scientific challenges, drive technological innovation and support patients in need.
#StartYourStory at Thermo Fisher Scientific, where diverse experiences, backgrounds and perspectives are valued.Apply today
Thermo Fisher Scientific is an EEO/Affirmative Action Employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other legally protected status.
Job Seekers with a Disability:
Thermo Fisher Scientific offers accessibility service for job seekers requiring accommodations in the job application process. For example, this may include individuals requiring assistance because of hearing, vision, mobility, or cognitive impairments.
If you are a job seeker with a disability, or assisting a person with a disability, and require accessibility assistance or an accommodation to apply for one of our jobs, please submit a request by telephone at *.
Please include your contact information and specific details about your required accommodation to support you during the job application process.
This telephone line is reserved solely for job seekers with disabilities requiring accessibility assistance or an accommodation in the job application process.
Messages left for other purposes, such as not being able to get into the career website, following up on an application, or other non-disability related technical issues will not receive a response.
Thermo Fisher Scientific is an EEO/Affirmative Action Employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other legally protected status.
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