- Receive inbound calls and internet inquiries including transferred sales leads and calls from current and potential customers.
- Place outbound follow-up calls and emails to sales leads and persuade potential customers to schedule an appointment to meet with a sales professional.
- Answer questions about the vehicle details, the company, and direct calls requiring specific attention to the appropriate manager.
- Meet Quality Assurance Requirements and other key performance metrics.
- Follow Bowser policies and procedures including all safety policies.
- Excellent interpersonal, written, and oral communication skills
- Excellent listening skills and the ability to ask probing questions, understand concerns, and overcome objections
- Strong work ethic and self-starter, able to effectively manage multiple priorities and adapt to change within a fast-paced business environment
- Must possess a professional and friendly attitude and be able to quickly develop a rapport with customers over the phone as well as online.
- Must possess and be able to demonstrate strong influencing and closing skills.
- Ability to learn and navigate new software quickly
- Ability to type 30 wpm+
- Previous tele-sales experience a plus, but not required.
- Sitting at a computer no more than 8 hours per work day.
- Ability to lift no more than 20 lbs. at a time.
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Business Development Center Representative needed for busy dealership group - Pittsburgh, United States - Bowser Automotive Inc
Description
Bowser Automotive is seeking Business Development Agents Part-Time to join the Business Development Center (BDC) supporting our sales department. The Business Development Agent's role is one that is a part of the initial contact team for customers interested in our purchasing a vehicle via our website. Agents will be responsible for assisting customers via email as well as over the phone, informing customers of the vehicle features and scheduling appointments to meet with sales people in our dealership.
Essential Duties and Responsibilities:
PTO, 401k with employer match, Medical, Dental and Vision Insurances, Company discounts
About Us:
Bowser Automotive Inc. is a family owned and operated group of dealerships that began in 1983 by Mr. Gary K. Bowser. Over 30 years later, the Bowser brand has expanded and is home to several brands such as Chevrolet, GMC, Buick, Nissan, Subaru, Nissan as well as two collision centers Mr. Bowser, along with his sons, Gary Jr. and Kurt Bowser, are proud to serve the Greater Pittsburgh and surrounding areas by providing quality products and top-rated services.
At the Power of Bowser, our family strives to be the leader in honesty and professionalism. We accomplish our goals by providing every customer with a great service and buying experience in a friendly, relaxed atmosphere. As a family owned business, we believe in recognizing hard work and promoting from within.
