Call Center Representative - Pittsburgh, United States - Blink Health

Blink Health Pittsburgh, United States

4 weeks ago

Description

Company Overview:
Blink Health is a healthcare technology company that builds products to make prescriptions accessible and affordable to everybody.

Our two primary products BlinkRx and Quick Save remove traditional roadblocks within the current prescription supply chain, resulting in better access to critical medications and improved health outcomes for patients.

BlinkRx is the world's first pharma-to-patient cloud that offers a digital concierge service for patients who are prescribed branded medications.

Patients benefit from transparent low prices, free home delivery, and world-class support on this first-of-its-kind centralized platform.

With BlinkRx, never again will a patient show up at the pharmacy only to discover that they can't afford their medication, their doctor needs to fill out a form for them, or the pharmacy doesn't have the medication in stock.

We are a highly collaborative team of builders and operators who invent new ways of working in an industry that historically has resisted innovation.

Join us

Responsibilities:
Receive inbound phone calls to resolve routine and new issues with patients, doctors and insurers
Provide patient care to accurately support pharma programs and triage to appropriate teams when required
Strive to meet and exceed structured performance targets.
Document all call information and data discovery according to operating procedures
Utilize Knowledge Base materials as a foundation for resolving inquiries
Maintain confidentiality of patient and proprietary information
Develop a working knowledge of company related security and privacy practices.
Participate in continued education on product changes, new features and product launches
Help improve the patient experience by sharing feedback with management to further develop the product, materials and processes

Location/Hours

Full time position, on-site role in Pittsburgh (Robinson)
Availability for Monday-Friday across various 8 hours shifts (anytime from 8am-9pm) OR open for availability for 4 day 10 hour shifts from 10am-9 pm
Availability for rotating Saturday shifts 9am-5pm
Scheduling flexibility, as your schedule may change over time according to business needs

Benefits

Medical, dental, and vision insurance plans that fit your needs
401(k) retirement plan
Paid time off, sick time & holidays
Paid parental/baby bonding leave
Daily snack stipend for onsite marketplace
Pre-tax transit benefits and free onsite parking

Requirements:
High school diploma or GED required, Bachelor's degree strongly preferred
Customer service experience required
Healthcare, pharmacy or other relevant industry experience strongly preferred
Strong verbal and written communication skills
Sound technical skills, analytical ability, good judgment, and strong operational focus
A passion for providing top-notch patient care
Ability to work with peers in a team effort and cross-functionally
Strong technical aptitude and ability to learn complex new software

#blinkindeed

Why Join Us:

It is rare to have a company that both deeply impacts its customers and is able to provide its services across a massive population.

At Blink, we have a huge impact on people when they are most vulnerable:
at the intersection of their healthcare and finances.

We are also the fastest growing healthcare company in the country and are driving that impact across millions of new patients every year.

Our business model not only helps people, but drives economics that allow us to build a generational company.

We are a relentlessly learning, constantly curious, and aggressively collaborative cross-functional team dedicated to inventing new ways to improve the lives of our customers.

We are an equal opportunity employer and value diversity of all kinds.

We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

Information Center Representative

2 weeks ago

InsideHigherEd Pittsburgh, United States

· Information Center Representative (Reg FT) · Position Title: Information Center Representative (Reg FT) · Department: Enrollment Management · Campus: Allegheny Campus · Benefits: CCAC offers an exceptional benefits package. Highlights include an excellent health plan with very ...
Banking Call Center Representative

1 week ago

Logix Guru San Francisco, United States Permanent

Our financial client in Pittsburgh, PA is seeking Call Center Representatives to join their team for a 4-month contract to hire position. The initial training period of 90 days is Monday through Friday, 7:45 am-5 pm. After that, candidates must be able and willing to work varying ...
Healthcare Call Center Representative

3 days ago

PeopleShare Inc Pittsburgh, United States

Ready to make a meaningful impact in the world of healthcare? We're thrilled to invite passionate individuals to apply for the role of Healthcare Call Center Representative with a Leading Health Care Service Provider in Robinson, PA. Potential for a $100 bonus in your first paych ...
Guest Services Center Representative

3 weeks ago

Pittsburgh Cultural Trust Pittsburgh, United States

Job Description · Job DescriptionThe Guest Services Center Representative is a part-time, hourly position providing customer service support during performances and events at the Benedum Center and Byham Theater. These representatives interact with guests seeking information and ...
Primary Contact Center Representative

3 weeks ago

First National Bank of Pennsylvania Pittsburgh, United States

Primary Office Location: · 503 Martindale Street 4th Floor. Pittsburgh, Pennsylvania Join our team. Make a difference - for us and for your future. · Position Title: Primary Contact Center Representative · Business Unit: Retail Operations · Reports to: Contact Center Supervi ...
Representative, Call Center

4 weeks ago

DaVita Clairton, United States

1200 Brooks Lane. Ste 285, Jefferson Hills, Pennsylvania, , United States of America. The TRIAGE COORDINATOR / CALL CENTER REPRESENTATIVE is a CMA (Certified Medical Assistant) responsible for handling a high volume of complex inbound calls Call Center, Representative, Medical As ...
Call Center Representative

1 day ago

CB Mining Inc Washington, United States

Order and monitor parts orders for both external and internal shop customers. Interface with both external, internal, Caterpillar and outside vendors to resolve issues regarding parts availability. Provide support to call center customers. Research back order parts and communicat ...
Call Center Representative

56 minutes ago

CB Mining Washington, United States

Job Description · Job DescriptionOrder and monitor parts orders for both external and internal shop customers. Interface with both external, internal, Caterpillar and outside vendors to resolve issues regarding parts availability. Provide support to call center customers. Researc ...
Veterinary Contact Center Representative

1 week ago

Animal Emergency & Referral Center of Minnesota Saint Paul, United States

Job Description · Job DescriptionThe Animal Emergency & Referral Center of Minnesota (AERC-MN) is looking for a full-time Contact Center Representative to add to our team. Veterinary experience is a plus, but not required · Role Title: Contact Center Representative · Department: ...
Call Center Representative

4 weeks ago

A-Line Staffing Solutions Monroeville, United States

A-Line Staffing is seeking a Call Center Representative to join our team in Monroeville, PA You will be responsible for helping customers by providing product and service information and resolving technical issues. Please contact JACOB at · AFTER APPLYING.Job Description: · This ...
Lead Distribution Center Representative

3 weeks ago

MRC Global Monessen, United States

MRC Global serves the oil and gas industry across the upstream, midstream and downstream sectors as well as the chemical and gas distribution market sectors worldwide. · Responsibilities: · Individual must be able to perform the essential duties with or without reasonable accom ...
Call Center Representative

4 weeks ago

Cellular Sales Warrendale, United States

Cellular Sales: · Call Center Representative · Customer Service | Business Development · Cellular Sales is Growing · Are you determined to grow your job into a career, in a fast-paced thriving environment? Cellular Sales is the one, a company that provides a rewarding career ...
Lead Distribution Center Representative

3 weeks ago

MRC Global Monessen, United States

MRC Global serves the oil and gas industry across the upstream, midstream and downstream sectors as well as the chemical and gas distribution market sectors worldwide. · Responsibilities: · Individual must be able to perform the essential duties with or without reasonable accom ...
NOC Analyst

1 week ago

MORS Pittsburgh, United States Full time

Details Posted: 29-May-24 · Location: pittsburgh, Pennsylvania · Type: Full Time · eNGINE builds Technical Teams. We are a Solutions and Placement firm shaped by decades of interaction with Technical professionals. Our inspiration is continuous learning and engagement with the ...
Account Rep Specialist

1 week ago

Genuine Parts Company Pittsburgh, United States Full time

SUMMARY: · Under minimal direction, the CSR Specialist is responsible for calls of a non-routine nature that require deviation from standardized procedures. This role handles situations that may require additional research depending upon customer response. The CSR Specialist has ...
Field Service Representative

21 hours ago

Daniels Health Pittsburgh, United States Full time

Daniels Health is searching for a customer service oriented individual to join us as a Field Service Representative. This position is responsible for the inspection and servicing of all products within their assigned hospital or medical center. They will be responsible for mainta ...
Territory Sales Representative

1 week ago

Masco Cabinetry Pittsburgh, United States Full time

Description · Our people are the life of this company.Together, we build life into the kitchen. · We are a nationwide team, designing and manufacturing the most comprehensive choice of kitchen cabinets in the U.S. Our people pride themselves on genuine collaboration, working to ...
Contact Center Quality Assurance Analyst

1 week ago

F.N.B. Corporation Pittsburgh, United States Full time

Position Overview: · This position is responsible for monitoring Primary Contact Center Representatives' customer contacts by recording, reviewing, and evaluating Voice, Email, and Chat interactions. Ensures quality, policy, and compliance guidelines are consistently followed on ...
Senior Network Systems Engineer

11 hours ago

Arista Networks Pittsburgh, United States Full time

Job Description · Who You'll Work With · When you join Arista as part of the Sales Engineering team, you're not just stepping into a role; you're becoming part of a team of industry experts and technical leaders. Typically reporting to the Regional Engineering Manager, you'll be ...
Supervisor, Contact Center

1 week ago

Duquesne Light Company Pittsburgh, United States Full time

Duquesne Light Company, headquartered in downtown Pittsburgh, is a leader in providing electric energy and has been in the forefront of the electric energy market, with a history rooted in technological innovation and superior customer service. Today, the company continues its ro ...