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Account Executive
2 days ago
Mutual Trading Company Medley, United States**Who we are**: · Established in 1926, Mutual Trading Co., Inc. was originally a small co-op organization for centralized purchasing of basic import foods to service the needs of the early Japanese immigrant society in Southern California. We've grown nearly 100 years old now, an ...
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Assistant Manager, Health Center
1 week ago
Cano Health Hialeah, United StatesIt's rewarding to be on a team of people that truly believe in making an impact · We are committed to building the best primary care environment for patients and are seeking healthcare enthusiasts to join us. · Job Summary · The Assistant Manager is responsible for working with t ...
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Project Manager for Substations
1 week ago
Infinity Systems Westwood Lakes, United StatesAt Westwood Lakes, we are looking for experts like you who are ready to take technologies to the next level, tackle challenges, and work on the innovations of tomorrow: · This will be your future job · Responsibility for the construction and renovation of substations up to 110 kV ...
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Business Office Manager
4 days ago
Aventura Rehab & Nursing Center Miami, United States**OVERVIEW**: · Performs business office functions under the direction of the Administrator in accordance with sound accounting practices. ( Long term Care Preferred) · **RESPONSIBILITIES**: · - Plan, develop, organize, implement, evaluate and direct the facility's accounting fun ...
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Manager, Health Center
2 days ago
Cano Health North Miami, United StatesIt's rewarding to be on a team of people that truly believe in making an impact · We are committed to building the best primary care environment for patients and are seeking healthcare enthusiasts to join us. · Job Summary · The Health Center Manager is responsible for working wi ...
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Enviromental Specialist
1 week ago
Capstone Mining Miami, United States**POSITION PURPOSE** · As an integral member of the Environmental Team, maintain primary responsibility for the oversight and management of hazardous and solid waste and recyclables. This includes scheduling waste removal with disposal facilities, weekly compliance inspections of ...
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Collision Center Body Technician
2 days ago
Bomnin Automotive Group Miami, United States**Job Title**: Collision Center Body Technician · **Department**: Collision Center · **Reports To**: Collision Center Director and Service Operations Director · **Job Status**: Full-Time, exempt · **Job Summary**: · Bomnin Automotive is seeking a talented Collision Body Technicia ...
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Research Specialist I
4 days ago
Florida International University Miami, United StatesOversees field and laboratory operations associated with research in the Biscayne Coastal Wetlands and manages related collaboration with the South Florida Water Management District. · - Develops protocols for examining samples for microscopic examination and identifies algae usi ...
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Cemetery Office Manager
4 days ago
Northstar Memorial Group Miami, United StatesNorthStar Memorial Group is seeking a Cemetery & Funeral Home Office Manager at Graceland Memorial Park South in Miami, FL. With a collaborative team structure, each management team member has the chance to make a lasting impact, driving the entrepreneurial spirit that defines us ...
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Registered Nurse 2 Care Coordinator
2 days ago
University of Miami Miami, United States**Current Employees**: · The GI **nurse care coordinator **is a clinically trained health professional with strong background in GI who will improve care coordination within the UHealth GI department and streamline clinical workflow by working in collaboration with our GI provide ...
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Medical Laboratory Scientist Ii
1 week ago
The State of Florida Miami, United StatesRequisition No: 828112 · Agency: Department of Health · Working Title: MEDICAL LABORATORY SCIENTIST II · Pay Plan: Career Service · Position Number: · **Salary**: $1, $2,094.81 Biweekly · Posting Closing Date: 05/23/2024 · **Total Compensation Estimator **Tool** · **FLORIDA DEP ...
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Clinical Psychologist 2, Correction Health
2 days ago
Jackson Health System Miami, United States**Correction Health Services - Medical Behavioral Health** · **Address**:This role can be based at any of three correctional facilities in Miami Dade County. Your location assigned is based on operational needs. · **The facilities are**: · - Turner Guilford Knight: 70000 NW 41st ...
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American Airlines Miami, United States**Intro**: · Are you ready to explore a world of possibilities, both at work and during your time off? Join our American Airlines family, and you'll travel the world, grow your expertise and become the best version of you. As you embark on a new journey, you'll tackle challenges ...
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Commercial Manager
5 days ago
The Walsh Group Miami, United StatesOverview: · Archer Western, a member of The Walsh Group, is currently seeking a **Commercial **Manager **at our **Miami Signature Bridge Project** located in **Miami, FL**. · Are you someone who trusts your instincts and has confidence in your ability as a leader? When you see po ...
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Security Officer I
4 days ago
Phillip and Patricia Frost Museum of Science Miami, United States Full time**Salary: $15.43/HR** · **SCHEDULE**: · - Schedule varies · Must be available to work on weekdays, weekends and holidays. · **ROLE & LEVEL/GRADE**: T1 / 2 · **SUMMARY** · Responsible for performing protective and enforcement functions to maintain a safe and secure environment for ...
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Director, Patient Care Services, Ppr, Turner
23 hours ago
Jackson Health System Miami, United States**Department**: Turner Guilford Knight Correctional Center · **Address**: 70000 NW 41st Street Miami, Florida 33166 · **Shift Details**: Full-Time, Days · **Why Corrections**: · ABOUT US: · Miami-Dade Corrections Health Services (CHS) operates under Jackson Health System (JHS) an ...
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Maintenance Supervisor
23 hours ago
YMP Real Estate Management LLC Miami, United States*** · Under limited direction, supervises maintenance technicians, in the maintenance of the Company's buildings, facilities, & streets, and performs related duties as assigned. Maintains the day-to-day operations and assumes responsibility for overseeing the maintenance team. · ...
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Director of Guest Services
5 days ago
Fontainebleau Florida Hotel, LLC Miami Beach, United StatesOverview: · **"IF YOU CREATE THE STAGE SETTING AND IT IS GRAND, EVERYONE WHO ENTERS WILL PLAY THEIR PART."** · - Morris Lapidus · A spectacular blend of Golden Era glamour and modern luxury, Fontainebleau today reinvents the original vision of legendary architect Morris Lapidus - ...
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Enrollment Specialist, Uncompensated Care, Full
23 hours ago
Jackson Health System Miami, United States**Description** · **Department**: Uncompensated Care · **Address**: 1611 NW 12th Ave, Miami, FL 33136 · **Shift Details**: Full Time, Days · **Why Jackson**: · Holtz Children's Hospital at the University of Miami/Jackson Memorial Medical Center is one of the largest pediatric hos ...
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Operations Manager
2 days ago
MasTec Utility Services Miami, United StatesOverview: · **Company Summary** · **MasTec Utility Services** delivers critical infrastructure construction and engineering services for power delivery, gas, and water customers, specializing in overhead and underground electric distribution for power delivery systems, gas distri ...
Associate Quality Assurance Coordinator - Doral, United States - Assurant
Description
Overview of PositionThe Associate Quality Assurance Coordinator is a key position within our growing Miami office.
As an Associate Quality Assurance Coordinator, you'll be a problem solver who likes to think on their feet and enjoy challenges.
You will thrive in a fast paced and changing environment while identifying training and development needs for our Customer Service call center reps.
You will be passionate about customer service, you'll listen, solve problems, answer questions and work to find a resolution.What will be my duties and responsibilities in this job?
Identify QA deficiencies through root cause analysis.
Partner with Training and Management to identify programs that reduce errors, and improve both individual and department results.
Develop tools, resources, and job aids to improve individual and overall results.
Balance priorities to achieve deadlines and key target expectations.
Provide statistical data and patterns of top errors by client, product/benefit, and department/team.
Develop action plans to target deficiencies and improve results.
Ability to work with various skill sets, personalities, and working styles.
Work in conjunction with the Call Center Management team to improve the overall associate and department QA scores.
Attend and provide feedback for internal/external client calibration sessions for Customer Care.
Complete weekly/monthly side by side & silent monitoring based on established KPI's.
Maintain positive, productive, and effective relationships with peers, management, and call center employees.
What are the requirements needed for this position?
High school diploma or GED.
2years related experience for quality assurance in any industry.
This position is on-site in our Miami office.
What other skills/experience would be helpful to have?
Intermediate skill level in Microsoft Office (Excel, Word, and PowerPoint).
Ability to quickly develop rapport with clients and/or customers over the phone in a professional and friendly manner.
Ability to work in a fast paced metric driven environment with proficient multitasking and navigation in a Windows environment.
Strong analytical skills.
Bi-lingual (English/Spanish).
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