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    Technical Support Specialist III - Nashville, United States - Ask Staffing

    Ask Staffing
    Ask Staffing Nashville, United States

    3 weeks ago

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    Description
    Group Infrastructure Operations Control Centre Analyst

    Day to day management of global IT infrastructure services underpinning our business services and providing global infrastructure operations support to the Rentokil Initial businesses.

    Operating within the Rentokil Initial IT Service Management (ITSM) Framework, the GOCC is responsible for the analysis, investigation and resolution of global infrastructure incidents and problems.

    Responsibilities
    Operates and manages storage and Virtual (VMware) infrastructure to underpin the delivery of the hosted services
    Monitor the estate and ensure proactive measures are taken to ensure high availability of services
    Carry out incident management using the Service Now tool
    Installs or removes hardware and/or software, and associated connections, using supplied installation instructions and tools. Documents results in accordance with agreed procedures.

    Contributes, as required, to investigations of problems and faults concerning the installation of hardware and/or software and confirms the correct working of installations.

    Uses system management software and tools to collect agreed performance statistics. Carries out agreed system software maintenance tasks.
    Carries out agreed operational procedures, including network configuration, installation and maintenance.
    Uses network management tools to collect and report on network load and performance statistics.
    Contributes to the implementation of maintenance and installation work.
    Uses standard procedures and tools to carry out defined system backups, restoring data where necessary. Identifies operational problems and contributes to their resolution.
    Performs regular high-performance, scalable backups and restores on a schedule and tracks offsite storage.

    Carries out documented configuration for allocation of storage, installation & maintenance of storage system as per the agreed operational procedure.

    Identifies operational problems and contributes to their resolution.

    Desired experience
    Demonstrates a passion for world class infrastructure technology operations.
    Demonstrates excellent analytical problem solving abilities.
    Monitoring of a medium to large scale infrastructure environment.
    Ability to install, configure and maintain infrastructure systems and solutions to specification.
    Excellent attention to detail when performing tasks and add extra value to complete tasks to a high standard.
    Basic knowledge of one or more of the following products/solutions:
    Hypervisor - VMware vSphere
    Storage - vSAN
    Recovery Services - Veeam and Zerto
    Platforms - Windows Server and Linux Red Hat
    End User Compute - Citrix XenApp
    Networking Fundamentals - Cisco Technologies (Switches, Firewalls or Routers), SD-WAN, Aruba Networks
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