- Responsible for the overall operational function of the Rooms and Food and Beverage Departments at the Hilton Madison Monona Terrace
- Ensure superior customer service, Sales/Revenue and the Catering Office, achieve maximum profits, and ensure the highest quality of product through effective cleanliness and maintenance program in all areas of responsibility
- Will operate the departments according to the strategic plan
- Responsible for being in compliance with Preferred Standards, specifications and employee relations
- Act as General Manager during his/her absence
- Directing and coordinating the activities of all assigned personnel and departmental responsibilities.
- Maintaining a high quality hotel image through effective housekeeping and sanitation in the operation.
- Maintaining knowledge of local competition and current industry trends.
- Maintaining an appropriate level of community and public affairs involvement.
- Implementing and supporting hotel policies and procedures.
- Maintaining fair wage and salary administration in the department in accordance with policy.
- Assessing and reviewing the job performance of subordinates and maintaining records of assigned associates according to policy.
- Interfacing department and self with other departments of the hotel ensuring a harmonious working relationship.
- Operating in compliance with all local, state, and federal laws and government regulations, communicating effectively within and between departments, ensuring good safety practices of associates, understanding and actively participating in the hotels emergency action plans, security and loss prevention.
- Achieving and/or exceeding budgeted sales, operating within budgeted guidelines by maintaining effective controls, and developing and forecasting accurate and aggressive long and short range financial objectives.
- Ability to develop subordinates to enhance advancement in the hotel and corporation.
- Direct and monitor all corporate marketing programs.
- Responsible for development and execution of capital planning and proposals.
- Member of the Executive Operating Committee of the hotel.
- Personally address all guest complaints within specified timelines.
- All other duties as assigned.
- Minimum of five years previous experience in the hotel industry in a leadership position, Food and Beverage and/or Rooms Division. i.e. Food and Beverage Director or Rooms Director.
- Must be able to read and understand various financial statements and work with them to provide solutions to various problems.
- Providing the highest quality in food, beverage, and service in all Food and Beverage outlets.
- Maintaining existing programs, and developing new programs ensuring the highest possible quality of food and service.
- Maximizing sales potential through aggressive marketing of each hotel Food and Beverage outlet.
- Achieving budgeted sales and maximum profitability.
- Securing all Food and Beverage property and inventories.
- Conducting regular departmental meetings efficiently and in a timely manner.
- Maintaining warm, hospitable guest relations in all guest contact, and positive associate relations in a supportive environment.
- Increasing guest satisfaction ratings, to ensure Net Promoter results are above brand standard in all departments, prompt, courteous, and proper service, and surveying guest comment cards to correct situations immediately.
- Organizes and conducts pre-shift and departmental meetings to disseminate pertinent information.
- Performs daily room inspections and public areas with Housekeeping manager and Chief Engineer & FOM.
- Manage and motivate all Rooms Division Managers with daily supervision to include staffing, training, discipline, scheduling, and visually monitoring performance to ensure adherence to all service and productivity standards to provide guest satisfaction and quality of cleanliness and service standards.
- Maximizing sales through aggressive use of yield management and to up-sell at the desk to attain maximum average rate.
- Achieve budgeted occupancy and average rate and maximize sales.
- Maintain a high quality image through effective housekeeping by means of improved professional and efficient service standards.
- Securing all rooms property, equipment and inventories.
- Maintaining and updating Property Management System.
- Communicating all maintenance and repair needs to appropriate individuals.
- Developing, implementing and maintaining new techniques and products to maximize the profitable operation of the Housekeeping and Laundry (if applicable) Department(s).
- Preparing reports and attending meetings with the management staff to anticipate the business expected and the resulting demands that will be placed on the hotel to include:
-
Director of Operations
1 week ago
OrganOx Madison, United StatesAbout OrganOx: · OrganOx has been transforming organ transplantation since 2008, leveraging groundbreaking normothermic machine perfusion technology in our flagship product, the OrganOx metra. This technology helps preserve donor livers for up to 12 hours, in efforts to reduce or ...
-
Director of Operations
2 weeks ago
RHI DVA Renal Healthcare, Inc Wisconsin, United States Full time719 Bunny Trl, Sun Prairie, Wisconsin, , United States of America The Role You'd Play: · DaVita is dynamic, growing and entrepreneurial. We are seeking an ambitious, experienced leader to guide the regional operations for our Greater Milwaukee area. This particular region encom ...
-
Director of Operations
1 week ago
Newman Stewart Madison, United StatesOperations – Chemical or Environmental Talent Pool · £85,000 - £110,000 + Bonus + Executive Package · UK & International · Is this your next job? · Read the full description below to find out, and do not hesitate to make an application. · Newman Stewart is a Global provider o ...
-
Director of Operations
1 week ago
The Pfister Hotel Madison, United StatesLocation field must contain 'city, state' or a zip code to perform a radius search (e.g., · Denver, CO · or · City and state must be separated by a comma followed by a space (e.g., · Houston, TX ) · THE PFISTER HOTEL · Director of Operations · in · MADISON , · Wisconsin ...
-
Director of Operations
1 week ago
Alexander Daniels Global Madison, United StatesFull time | Alexander Daniels Global | United States · Posted On 14/03/2024 · Job Description · POSITION SNAPSHOT: Our client is in need of an experienced Director of Operations to join their team. As a contract manufacturer/service bureau, they are focused on Additive Manufactu ...
-
Director of Operations
6 days ago
Uncle Clay's House of Pure Aloha Madison, United StatesJob Details · Level · Management · Job Location · MILWAUKEE, WI · Position Type · Full Time · Salary Range · $120, $230,000.00 Salary/year · Description · Position: Director of Operations · Status: · Full-Time, Salaried, Exempt · Salary: · Salaries at Advanced Ionics ...
-
Director of Operations
1 week ago
Ciresi & Morek Madison, United StatesWe've been retained by our client, a global leader in the packaging industry, with a Director of Operations search located in the greater Green Bay, WI area. This position will be responsible for managing all plant operations and improving employee engagement. The successful cand ...
-
Director of Operations
2 weeks ago
Off to Work Madison, United StatesOperations Director World-Class Catering Company Education Sector · £90,000 DOE National - Travel is essential · Applying for this role is straight forward. Scroll down and click on Apply to be considered for this position. Off to Work are assisting in the recruitment of an expe ...
-
Director of Operations
1 week ago
Common Wealth Development Madison, United StatesLooking for the opportunity join a team of dedicated community development professionals? Are you looking to be part of a dynamic leadership team working to support upstream violence prevention efforts in Madison and Dane County? Do you thrive in a fast-paced environment, support ...
-
Director of Operations
1 week ago
Marcus Corporation Madison, United StatesPOSITION PURPOSE: · * Responsible for the overall operational function of the Rooms and Food and Beverage Departments at the Hilton Madison Monona Terrace · * Ensure superior customer service, Sales/Revenue and the Catering Office, achieve maximum profits, and ensure the highest ...
-
Director of Operations
1 week ago
Technical Network Recruitment Ltd Madison, United StatesOperations Director · Salary: £45,000 - £48,000 per annum · Location: East Midlands · International Hotel Brand 4 Star Plus Property · Additional Benefits · The Ideal Candidate: · Must have previous strong operational management experience in a 4 Star + property. · Experien ...
-
Director of Operations
1 week ago
Hilton Madison Monona Terrace Madison, United StatesPOSITION PURPOSE: · Responsible for the overall operational function of the Rooms and Food and Beverage Departments at the Hilton Madison Monona Terrace · Ensure superior customer service, Sales/Revenue and the Catering Office, achieve maximum profits, and ensure the highest qual ...
-
Operations Director
19 hours ago
DHL Madison, United StatesJOB DESCRIPTION · Position: · Operations Director · Location: · UK/I Remote · Grade: · RCS G · Contract Type: · Permanent – Full time · Closing Date: · Wednesday 26th June 2024 · While logistics is at the heart of what we do, it's our incredible team that truly makes us ...
-
Director of Operations
2 weeks ago
Marcus Hotels Madison, United States · This job posting isn't available in all website languages · Responsible for the overall operational function of the Rooms and Food and Beverage Departments at the Hilton Madison Monona Terrace · Ensure superior customer service, Sales/Revenue and the Catering Office, achieve ...
-
Operations Director
1 week ago
Listgrove Ltd Madison, United StatesJob Description · Job ref: · CST/60922 · Salary: · Highly attractive salary and benefits package · The Company · Part of a multi-national group, our client is a leading plastics manufacturer with a strong reputation for providing innovative solutions to a fast paced and deman ...
-
Director IT Operations
1 week ago
Sterling Kohler Madison, United States3 Locations Available · | · req57184 · Job available in these locations: · KOHLER, WI, United States · United Kingdom · Mexico · Work Mode: Onsite · The main responsibilities of this highly visible andinfluential role include: defining, aligning and executing a comprehensive ope ...
-
Operations Director
1 week ago
Listgrove Ltd Madison, United StatesJob Description · Job ref: · CST/60922 · Salary: · Highly attractive salary and benefits package · The Company · Part of a multi-national group, our client is a leading plastics manufacturer with a strong reputation for providing innovative solutions to a fast paced and dem ...
-
Operations Director
6 days ago
Axiom Manufacturing Madison, United StatesDo you relish the challenge of being a key member of a growing business? Are you at your best when inspiring a diverse team to contribute and deliver to a range of collaborative projects which solve customers high technology manufacturing challenges? Since 2002 we have delivered ...
-
Assistant Director of Operations
1 week ago
GatenbySanderson Madison, United StatesInterim Assistant Director of Operations in Adult Social Care · We are looking for an interim Assistant Director of Operations in adult social care for a local authority based in the South-East of England. This will be approximately a 6-month contract with an immediate start. The ...
-
Director of Pharmacy Operations
4 days ago
UnitedHealth Group Madison, United StatesProvide strategic direction and manage the operations across multiple pharmacies Invest time with multiple clinic partnerships to develop and enhance the relationships Develop innovative ways to capture new patients and overall business growth Collab Operations, Pharmacy, Directo ...
Director of Operations - Madison, United States - The Marcus Corporation
![Default job background](https://contents.bebee.com/public/img/bg-user-ex-1.jpg)
Description
POSITION PURPOSE:Expected arrivals/departures
House count
Room Rate structure
Pre check in
Equal Opportunity Employer