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    Client Account Services Rep - Columbia, SC, United States - AMAROK

    AMAROK
    AMAROK Columbia, SC, United States

    2 weeks ago

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    Description
    Recognized as one of the Best Places to Work in South Carolina, AMAROK is the Ultimate Perimeter Security solution.

    Our unique multi-layered perimeter security system reliably stops theft and other criminal activity by guarding our customers' property and assets 24/7/365.

    More than 5,000 commercial and industrial properties across North America trust The Electric Guard DogTM to keep their assets secure.

    AMAROK's Customer CARE department is responsible for the overall daily customer experience while creating and following up on routines and processes.

    As a Care Representative you will play a key role in customer satisfaction and retention by providing superior customer support to AMAROK's internal and external customers.

    Applying candidates must be able to type at least 60-80 WPM and demonstrate proficiency navigating through Microsoft Suite. This is a Monday-Friday position working 11am - 8pm shifts.
    Answer a high volume of incoming calls and provide top-quality customer service to internal and external customers.
    Monitor service agreement updates, alarm-handling protocols, and relevant reporting.
    Provide expert-level troubleshooting assistance and provide educational materials and/or information to customers.
    Triage service needs and create work orders for AMAROK's Technicians.
    Manage service ETA request.
    Prepare and present reporting, system utilization, and special projects to assigned accounts when requested.
    At least two years related experience – tech support/troubleshooting experience is a plus.
    Health Benefits (Medical, Dental & Vision)
    Tuition Reimbursement Program
    Short & Long-term disability
    Flexible Spending Account (Section 125)
    Matching 401K retirement plan

    Our recruiting experience is digital AMAROK is an EEO/Affirmative Action Employer and will make all employment related decisions without regard to age, race, color, national origin, ancestry, marital status, affectional or sexual orientation, gender identity or expression, disability, nationality, sex, or veteran status.



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