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    Phone Banker, Credit Union Customer Service Rep - Columbia, United States - SC State Credit Union

    SC State Credit Union
    SC State Credit Union Columbia, United States

    3 weeks ago

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    Description

    Job Description

    Job Description

    State Credit Union is seeking applicants for a Full Time Member Service Representative located in a phone center environment. As a Member Service Representative, you will be responsible for providing exceptional customer service and support to our members.

    Job duties include, but are not limited to:

    • Receive incoming member calls, determine the nature of their request, and either process the request or direct the call to the appropriate person or department for assistance.
    • Process member transaction requests;
    • Answer member account inquiries. Performs basic error corrections on accounts.
    • Cross-sell products and services as well as strive to meet goals for service, quality, and productivity of the department.

    Qualifications:

    • Have professional communication and problem-solving skills.
    • Applicants should have at least 1 year customer service experience. Experience in a financial institution preferred.
    • Candidates are required to be well organized, have the ability to efficiently multi-task, possess good computer skills, and be able to consistently handle difficult member issues.

    Benefits:

    • Comprehensive benefits package that includes Medical, Dental, Vision, Prescription and Life Insurance
    • 401K with employer matching contributions
    • Tuition Reimbursement
    • Federal Reserve Banks Holiday Schedule
    • And more
    Job Posted by ApplicantPro
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