- Assist Team Lead PSR with inventory and purchase orders.
- Train and/or provide orientation for staff as directed by the Team Lead PSR or Office Manager.
- Oversee and report unsafe behavior or performance.
- Coordinate and manage patient flow between administrative and clinical areas.
- Identify opportunities to improve administrative processes.
- Review, verify, and update patient account information at every visit as defined in the training manual.
- Collect appropriate copays, deductibles, and balances. Use credit balances when applicable and documents all financial transactions in the EHR.
- Resolve complex patient/insurance billing issues.
- Perform all other patient account duties as assigned.
- Greet patients and visitors in a prompt, courteous, and helpful manner.
- Answer phones and handle calls promptly and accordingly.
- Give and obtain accurate and pertinent information to and from callers.
- Manage all patient related communications as defined by the PCMH workflow.
- Ensure complete patient registration by parent/guardian and populates all required registration fields in the EHR.
- Verify patient insurance eligibility and coverage prior to service.
- Ensure the schedule is accurate and up to date (Ex: check-in, check-out, and no shows).
- Oversee and schedules patient appointments accordingly based on the scheduling policy.
- Assist management with building and maintaining provider scheduling templates while optimizing schedules and maximizing visit capacities and patient flow.
- Speak up when team members appear to exhibit unsafe behavior or performance
- Continuously validate and verify information needed for decision making or documentation
- Stop in the face of uncertainty and takes time to resolve the situation
- Demonstrate accurate, clear and timely verbal and written communication
- Actively promote safety for patients, families, visitors and co-workers
- Attend carefully to important details - practicing Stop, Think, Act and Review in order to self-check behavior and performance
- Attend and assist in meetings as required, and participates in committees as requested.
- Participate in professional development activities.
- Partner in the mission and upholds the core principles of the organization
- Committed to diversity and recognizes value of cultural ethnic differences
- Demonstrate personal and professional integrity
- Maintain confidentiality at all times
- Anticipate and responds to customer needs; follows up until needs are met
- Demonstrate collaborative and respectful behavior
- Partner with all team members to achieve goals
- Receptive to others' ideas and opinions
- Contribute to a positive work environment
- Demonstrate flexibility and willingness to change
- Identify opportunities to improve clinical and administrative processes
- Make appropriate decisions, using sound judgment
- Use resources efficiently
- 2. Search for less costly ways of doing things
-
Patient Service Rep II
3 weeks ago
Howard University Washington, United StatesThe Talent Acquisition department hires qualified candidates to fill positions which contribute to the overall strategic success of Howard University. Hiring staff "for fit" makes significant contributions to Howard University's overall mission. The incumbent will schedule patien ...
-
Sr Patient Services Rep
1 week ago
Children's National Hospital Washington, United StatesPerforms all duties of Patient Services Representative as well as schedule and coordinate workflow of staff, quality control, monitor and provide guidance, provide training and orientation of staff, assist manager in monitoring inventory and ordering supplies. Works independently ...
-
Sr Patient Services Rep
3 weeks ago
Children's National Health System Washington, United StatesPerforms all duties of Patient Services Representative as well as schedule and coordinate workflow of staff, quality control, monitor and provide guidance, provide training and orientation of staff, assist manager in monitoring inventory and ordering supplies. Works independently ...
-
Patient Services Rep III
3 weeks ago
Savista, LLC Washington, United StatesHere at Savista, we enable our clients to navigate the biggest challenges in healthcare: quality clinical care with positive patient experiences and optimal financial results. We partner with healthcare organizations to problem solve and deliver revenue cycle improvement services ...
-
Customer Services Rep for good work
3 weeks ago
Abudhabiclassifieds Washington, United States** Customer Services Rep for good work, United Arab Emirates** · Internet United States, United Arab Emirates **Description** · Answer incoming calls outgoing calls from customers needing assistance · in a variety of areas. *Fulfill customer service functions *Answer questions ...
-
Guest Service Rep/ PBX- Hotel Washington
3 weeks ago
Schulte Companies Washington, United StatesSchulte Companies th St NW [Front Desk Agent / Concierge] As a Guest Service Representative at Schulte Companies, you'll: Greet guests and provide exceptional customer service; Handle guest inquiries and complaints; Process reservations and check-ins; Assist with luggage and tran ...
-
navy lodge guest service rep supervisor
1 week ago
Navy Exchange Washington, United States Full timeJob Summary: · Supervises subordinate Navy Lodge staff responsible for covering front of house Navy Lodge operations. Keeps appropriate management in chain of command abreast of situations that exceed the span of authority necessary to implement correction actions. · Duties an ...
-
Senior Patient Access Representative
3 weeks ago
Children's National Health System Washington, United StatesThe Senior Patient Access Rep will report to the Patient Access Supervisor or Manager and provide patient services and administrative support in ancillary operations. Will act as a knowledge source for registration by assisting in the daily process o Patient Access, Representativ ...
-
Senior Patient Access Representative
1 week ago
Children's National Health System Washington, United States Part timeThe Senior Patient Access Rep will report to the Patient Access Supervisor or Manager and provide patient services and administrative support in ancillary operations. Will act as a knowledge source for registration by assisting in the daily process o Patient Access, Part Time, Re ...
-
Customer Service Representative
4 weeks ago
State Farm Insurance Washington, United StatesState Farm Insurance - JobID: [Customer Service Representative] As a Customer Service Rep at State Farm Insurance, you'll: Assist customers with inquiries, complaints, and policy changes; Provide accurate and timely information regarding insurance products and services; Process p ...
-
D203: Cust Svc Rep
3 weeks ago
V-Soft Consulting Group Washington, United StatesD203: Cust Svc Rep CASHIER · Primary Location: Washington, District Of Columbia · V-Soft Consulting is currently hiring for a D203: Cust Svc Rep Cashierfor our premier client in Washington, District Of Columbia. · Education And Experience · Min High School Diploma passed. · ...
-
D203: Cust Svc Rep
2 weeks ago
V-Soft Consulting Group Washington, United StatesD203: Cust Svc Rep - CASHIER · Primary Location : Washington, District Of Columbia · V-Soft Consulting is currently hiring for a D203: Cust Svc Rep - Cashierfor our premier client in Washington, District Of Columbia. · Education and Experience " Min High School Diploma passe ...
-
ZeroFOX Washington, United StatesOPPORTUNITY OVERVIEW · ZeroFox · seeks a self-motivated, results-driven and assertive individual to cultivate new relationships and leverage existing relationships with Federal Financial, Regulatory Agencies, and State Government Agencies. The Regional Sales Director will be res ...
-
Children's National Hospital Washington, United StatesThe Clinical Lab Support Rep will perform tasks in accordance with established policies and procedures as dictated by the specific section. Will provide patient services and administrative support in laboratory operations. Will interact with parents, patients, physicians and othe ...
-
Senior Patient Access Representative
3 weeks ago
Children's National Hospital Washington, United StatesThe Senior Patient Access Rep will report to the Patient Access Supervisor or Manager and provide patient services and administrative support in ancillary operations. Will act as a knowledge source for registration by assisting in the daily process outcomes of the department. Wil ...
-
Account Executive – Washington, DC
2 weeks ago
CloudHesive Washington, DC, US, United StatesOVERVIEW · The Cloud Sales Account Executive – Washington, DC is responsible for driving new logo sales and nurturing the growth of existing accounts. In this role, you will wear multiple hats including hands-on sales engagements, identifying target companies, uncover customer's ...
-
Field Sales Representative
2 weeks ago
The Rounds Washington, United StatesThe Rounds is the portal for managing everything that comes in/out of your home, i.e. your AI-powered personal Psychic Home Manager. Our mission is to make everyday choices effortless and more sustainable than the alternative. The Rounds automates the "inventory management" of th ...
-
Customer Engagement
2 weeks ago
TalTeam Washington, United StatesJob Description: PURPOSE:The Rep, Member Service II is responsible for developing new business opportunities within federal agencies and military installations. This position represents the organization in acquisition strategy development, prospecting, and using consultative sell ...
-
Customer Engagement
2 weeks ago
TalTeam Washington, United StatesJob Description: PURPOSE:The Rep, Member Service II is responsible for developing new business opportunities within federal agencies and military installations. This position represents the organization in acquisition strategy development, prospecting, and using consultative sell ...
-
Sales Manager
3 weeks ago
Forrester Washington, United StatesAt Forrester, we're trusted to work on trailblazing, mission critical problems that business and technology leaders face today. That's why we're always looking to empower talented individuals to perform at their best every single day. We're proud of our community of smart people ...
Sr Patient Services Rep - Washington, United States - Children's National Hospital
Description
Performs all duties of Patient Services Representative as well as schedule and coordinate workflow of staff, quality control, monitor and provide guidance, provide training and orientation of staff, assist manager in monitoring inventory and ordering supplies. Works independently under minimum supervision.
Qualifications:
Minimum Education
High School Diploma or GED (Required)
Minimum Work Experience
3 years Medical Office/Business Office experience. (Required)
Required Skills/Knowledge
Basic math skills
Basic knowledge of office procedures
Basic knowledge of medical terminology
Knowledge of patient financials & accounting
Knowledge of insurance verification
Knowledge of scheduling appointments
Excellent communication (written and oral) and customer service skills
Ability to follow precise procedures and is detail-oriented
Knowledge of Microsoft Office suite
Ability to coordinate and coach staff
Ability to designate job and manage employee schedule
Leadership skills to include proactivity, critical thinking, and problem solving.
Functional Accountabilities
Office Support and Administration
Teamwork / Participation
