Program Administrator, Learning Management System - Minneapolis, United States - Endeavor Air

Description

About Us:

Endeavor Air, a wholly-owned subsidiary of Delta Air Lines, takes pride in delivering a safe, reliable, and customer-focused travel experience. Flying as Delta Connection, Endeavor operates more than 900 daily flights to 140+ destinations in the United States, Canada, and the Caribbean.

Headquartered in Minneapolis, Minn., Endeavor operates six crew bases and 11 maintenance bases across the country. At the heart of our operation, over 5,000 employees keep us soaring and help ensure Endeavor sets the standard for excellence in the regional airline industry.

We know that our people are our greatest assets, and we are committed to building a culture where employees love coming to work each day. At Endeavor Air, we foster a diverse, culturally-rich and safe workplace where employees are treated with dignity and respect. With a culture built on safety, excellence, and teamwork, Endeavor offers limitless potential for aviation professionals looking to start or continue their careers.

Our team promotes an inclusive environment in all aspects of the airline and our operation. As an EEO employer, we provide opportunities for all qualified candidates without regards to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran, or disabled status.

Under the leadership of the Manager, Technical Operations (Tech Ops) Training, the Program Administrator, LMS is responsible for the maintenance and execution of the Tech Ops (Maintenance) Training learning management system (LMS). The Program Administrator, LMS is also responsible for department data analysis and report generation to assist management in making critical business decisions with respect to training metrics and goals.

• Responsible for developing and maintaining the Tech Ops Training LMS processes and procedures pertaining to individual training requirements, scheduling, delivery, analysis, and reporting.
• Manages community areas within the LMS including functionality, appearance, tabs, and settings
• Acquires and maintains knowledge of current technology as it applies to LMS software and systems.
• Analyzes data and recommends solutions to utilize the LMS to deliver, track training, and measure performance to meet organizational objectives
• Create automated processes where applicable for data extraction, report processing, and distribution.
• Develop and maintain CASS training reporting, monthly Tech Ops Training Scorecard, other ad hoc report requests
• Creates and executes a long-term plan for learning management system growth and improvement
• Creates and manages user structures including the creation of user groups and learning cohorts
• Publishes and archives online or blended learning solutions, assigns training curricula, and adds and deletes resources.
• Manages tracking of course revisions and history.
• Provides troubleshooting assistance for users regarding logging in to the LMS and accessing courses.
• Troubleshoots and resolves issues relating to system functionality and software systems.
• Serves as point of escalation for support issues, which may include interaction with LMS vendor and other vendor support services.
• Reviews and monitors system performance.
• Works to troubleshoot and resolve technical issues related to accessing the LMS and course content.
• Provides LMS user training as necessary.
• Coordinate and build Instructor-Led, and Computer-Based Training scheduled offerings within LMS calendar system.
• Conduct Training Record audits and spot checks to assure training record accuracy and currency.
• Other duties as assigned
• Position requires some physical exertion such as pulling, pushing, reaching, bending, standing, walking and light lifting of boxes, bags, files, etc. not in excess of 30 lbs.
• Can involve long periods of sitting. Computer work, in a typical office environment, subject to critical deadlines.

• Ethics and Values - Supports positive change and diversity that will support healthy organizational growth. Serves as a champion for projects and programs that are beneficial to the company.
• Knows our Business - Is informed and knowledgeable about trends in the field. Is willing to use own knowledge to constructively challenge institutional practices and systems that might be improved to increase organizational results.
• Building Trust & Decision Making - Treats all team members in a respectful, courteous, and professional manner, and values the input of all. Recognizes when analysis is sufficient to proceed with making a good decision.
• Drives For Results By Inspiring Others - Develops clear workable plans with timelines, goals, and ways to measure results. Fosters engagement across different teams.
• Know your Team & Leading People - Works inclusively with others on the team and across the organization to reach common goals. Is approachable and friendly. Is skilled at valuing differences; recognizing others; and listening for understanding.

• BA/BS College or a combination of education and related experience
• Coursework and/or certifications relating to learning management system administration preferred
• Experience with an LMS or ERP application (e.g. SAP, SuccessFactors) preferred
• Experience with a Report Designer preferred
• Experience with database query language (SQL, XML, etc.) preferred
• Strong analytical skills
• Competent with Microsoft Office Suite with advanced skills in Excel
• Airline industry or operational experience is preferred
• Excellent interpersonal and organizational abilities
• Strong ability to multi-task efficiently and effectively to meet given time parameters
• Strong work ethic, reliable, self-motivated with a positive attitude
• Experience with development and implementation of airline type training curricula preferred
• Ability to adapt to rapid changes in performance of essential job functions.
• Some travel required as necessary

• Ability to work flexible schedule which may include evenings, weekends, and holidays as needed
• Some repetitive motions such as typing
• Position requires some physical exertion such as pulling, pushing, reaching, bending, standing , walking and light lifting of boxes, bags, electronic equipment and emergency I galley equipment not in excess of 30 lbs.
• Can involve long periods of sitting.
• Some travel may be necessary

Providing world-class service to our customers starts with providing world-class benefits to our employees. Endeavor Air employees receive a competitive total compensation package which includes a variety of benefits to choose from and some of the best perks around.

• Free or reduced-rate travel privileges on Delta Air Lines and 80+ air carriers worldwide for employees and eligible family members
• Comprehensive Medical, Dental, and Vision Plans
• 401(k) with Company Match starting on Day 1
• Operational Performance Rewards (OPR) Program
• Life and AD&D Insurance, Short and Long-term Disability, Flexible Spending Accounts (FSA), and voluntary supplementary benefit options