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    Software Support Analyst Intern - Oklahoma City, United States - Incognito Software Systems

    Incognito Software Systems
    Incognito Software Systems Oklahoma City, United States

    Found in: Lensa US 4 C2 - 3 days ago

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    Description
    Software Support Analyst Intern page is loaded

    Software Support Analyst Intern

    Apply

    locations

    United States - TX

    time type

    Part time

    posted on

    Posted 5 Days Ago

    job requisition id

    R49953


    Job Summary:


    The Software Support Analyst Intern position is a part of the Customer Care team which is the first point of contact between the customer and the software vendor.

    They are responsible for capturing customer reported issues and determining the best course of action for an accurate resolution in a timely manner.

    They will also work directly with the customer to gather necessary information for any questions, issues, defects or enhancements received.

    The Software Support Analyst Intern will learn the AssetWorks suite of products.

    A technical background is required as navigating both the customer facing front-end of the applications and the back-end administrator sides are needed.


    Job Description:
    Demonstrate expertise in conveying technical and functional concepts within our software to Customers

    Prioritize assigned tasks based on severity and complete tasks within estimated timeframe

    Provide feedback to the customers on the progress and status of their reported issues throughout the resolution process

    Receive support request tickets submitted in the customer portal as well as monitor the support email and hotline

    Provide accurate and detailed answers to questions related to our software suite of products

    Maintain local instances of the products to imitate a customer's environment for precise troubleshooting


    Worker Type:
    Student (Fixed Term) (Trainee)


    Number of Openings Available:
    1

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    Software Support Analyst Intern

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