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    Mortgage Underwriting Team Lead - Dallas, United States - Knewin

    Knewin
    Knewin Dallas, United States

    2 weeks ago

    Default job background
    Description
    Accountable for the day-to-day delivery of defined Customer SLAs and would require having acceptable productivity levels for the business. The Team leader would be responsible for all operational issues and ensure that all committed deliverables and services are rendered on schedule and at the defined quality levels


    RESPONSIBILITIES:
    Lead a team of Mortgage Underwriters
    Deliver on day-to-day process targets in meeting Customer SLAs.
    Interact with client operation Managers on a regular basis
    Quality Auditing and report out quality measures for the process
    Be the first point of contact for the team for resolution on any process queries and flag key risks to business if any issues
    Monitor and address performance issues
    Organize the day to day work allocation for the Team
    Make all necessary day to day decisions which affect the Team and the work processed by the Team
    Ensure Compliance and controllership
    Follow the governance mechanism established with the client
    Keep track of all customer feedback/ process issues. Drive actions towards delivery excellence
    Resource Planning, Recruitment and Work Allocation
    Deliver on day to day process targets in meeting customer SLA


    Qualifications:
    High School Graduate
    Min. of 7-8 years of experience with a minimum of 2-3 year supervisory or Team management experience
    Experience on US Mortgage Underwriting (Front Line Underwriting)
    Experience in working and coordinating with Upstream Downstream teams of Processor/Closer
    Excellent communication skills both oral and written
    Ability to manage people, set expectations and review progress
    Work allocation and progress measurement and reporting
    Communicate with customer stakeholders on day to day operational items
    Displays inclination to make specific changes in work methods or systems to improve performance beyond agreed standards
    Added advantage if proficient in MS office skills- MS Word, Excel & PowerPoint Presentations

    Qualifications:
    Domain Skills
    SNoPrimary SkillProficiency Level *Rqrd./Dsrd.1Acc Setup Maint& Clos(MortgLn)NADesired2Application anagement-MortLnNADesired3Mortgage LoanNADesired

    • PMroficiency Legends

    Proficiency LevelGeneric ReferencePL1The associate has basic awareness and comprehension of the skill and is in the process of acquiring this skill through various channels.

    PL2The associate possesses working knowledge of the skill, and can actively and independently apply this skill in engagements and projects.

    PL3The associate has comprehensive, in-depth and specialized knowledge of the skill. She / he has extensively demonstrated successful application of the skill in engagements or projects.
    PL4The associate can function as a subject matter expert for this skill. The associate is capable of analyzing, evaluating and synthesizing solutions using the skill.


    Department:
    Direct Clients
    This is a full time position

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