- Makes contact with current and potential customers, assesses business needs, and identifies appropriate Institute products, services or packaged solutions to meet their needs.
- Develop ongoing customer relationships (through presentations, phone, email, and direct mail) that result in increased sales and customer retention for the Institute's live, E-Learning, and virtual training programs.
- Monitor and analyze sales and retention trends.
- Collaborate in developing the course schedule, communicating with students, and administering post-course evaluations.
- Monitor students' class evaluations for trends and coach instructors on areas for improvement in consultation with the Director of Training Solutions.
- Help identify and recruit new instructors to grow the Institute instructor pool.
- Travel to course sites as program manager when needed.
- Foster the growth of the e-learning program by administering a comprehensive year-around Foundry E-Learning subscriber retention program with contacts at the 1-month, 6-month, 10-month and 12-month time frames.
- Monitor each subscribing company's usage continuously to proactively identify "drop-risks" and develop strategies for retention.
- Ensure subscribers have access to all information and support needed to derive the greatest possible benefit from Foundry E-Learning.
- Serve as LMS subject matter expert and train customers on how to use the product as needed.
- Perform Foundry E-Learning demonstrations and follow up with recipients to close sales.
- Foundry E-Learning Marketing: Pull monthly usage statistics into an e-newsletter/infographic and other materials, as needed. Pull marketing lists.
- Maintain and interpret statistical information and student records, material preparation, executing mailings, classroom and lab material setup, student materials preparation, catalog updates, and logistical support to instructors.
- Collaborate with the Marketing Department as needed on marketing support.
- CEO and Business Development Projects: Support the CEO and AFS Business Development VP through posting information to Salesforce, assisting with BD initiatives, making calls, and similar projects as needed.
- Assist with grant writing.
- Perform other duties for AFS and the Institute as assigned.
- Bachelor's degree in Business, Communications, Marketing, or similar field.
- 5+ years' association or continuing education program experience or similar.
- History of successful inside sales experience or strong customer service skills.
- Well-developed project management skills; excellent oral and written communication skills; ability to prioritize and manage multiple ongoing projects in a fast-paced environment.
- The ideal candidate will be computer proficient with a background in Salesforce (or similar CRM), learning management systems, and Microsoft Word, Excel, PowerPoint, and Outlook, including being able to navigate Office 365.
- Ability to work as part of a small team environment.
- Must be able to read and write in English.
- Must be self-motivated and possess the ability to work independently and use sound, independent business judgment.
- Ability to travel and work flexible hours when assigned for events and virtual courses.
- Must have a valid driver's license and clean driving record.
- Lift up to 20 lbs. on an occasional basis floor to waist.
- Carry up to 20 lbs. on an occasional basis up to 25 feet.
- Sitting – frequent
- Standing – occasional
- Walking – occasional
- Bending/stooping – occasional
-
Assistant Director of Training Solutions
2 weeks ago
Non-Profit Association Schaumburg, United StatesJob DescriptionJob Description · This position delivers on the business objectives of the Institute by providing high-quality customer service, performing sales outreach, fostering customer attraction and retention, coordinating course activity, and leading the Foundry eLearning ...
-
Assistant Director of Training Solutions
1 week ago
Non-Profit Association Schaumburg, United StatesJob DescriptionJob Description · This position delivers on the business objectives of the Institute by providing high-quality customer service, performing sales outreach, fostering customer attraction and retention, coordinating course activity, and leading the Foundry eLearning ...
-
Service Manager
1 week ago
PALFINGER Schaumburg, United StatesThe PALFINGER values of People, Entrepreneurship, Respect and Learning are more than words. We strive daily to create and support an atmosphere of collaboration, transparency, empowerment and customer focus so our greatest assets, our people, can harness their passion, drive and ...
-
Das Field Services Technician
1 week ago
WIRELESS CONCEPTS INTERNATIONAL Schaumburg, United StatesWireless Concepts is an industry veteran with an entrepreneurial spirit, fueled by innovation and collaboration. Our emphasis on the team approach and forward thinking allows our employees to thrive and create unique solutions that deliver a competitive advantage to our customers ...
-
Das Installation
1 week ago
WIRELESS CONCEPTS INTERNATIONAL Schaumburg, United StatesWireless Concepts is an industry veteran with an entrepreneurial spirit, fueled by innovation and collaboration. Our emphasis on the team approach and forward thinking allows our employees to thrive and create unique solutions that deliver a competitive advantage to our customers ...
-
Brand Ambassador
3 days ago
Summit Retail Solutions Schaumburg, United StatesSummit Retail Solutions Inc. is seeking a highly motivated and dynamic individual to join our team as a Brand Ambassador. · As a Brand Ambassador, you will represent our clients' products and act as the face and voice of their brand. Your primary responsibility will be to formula ...
-
Drain Service Technician
5 days ago
Roto-Rooter Services Company Schaumburg, United StatesOverview: · **Drain Service Technician** · If job security, top pay, excellent benefits, and career advancement representing a well-known national brand are what you are looking for, Roto-Rooter is the company for you. We pride ourselves on being a great place to work, providing ...
-
Physician Liaison- in Schaumburg Area
1 day ago
PT Solutions Physical Therapy Schaumburg, United StatesJob Overview & Responsibilities: · PT Solutions Physical Therapy is a physical therapist-owned, private practice with points of service across the United States. Our therapists strive to serve their clients using research-driven treatments to provide relief and restoration of the ...
-
Apprentice Plumber-service Technician
5 days ago
Roto-Rooter Services Company Schaumburg, United StatesOverview: · **Service Technician** · If job security, top pay, excellent benefits, and career advancement representing a well-known national brand are what you're looking for, Roto-Rooter is the company for you. We pride ourselves on being a great place to work, providing excelle ...
-
Product Manager
1 week ago
DN Solutions America Schaumburg, United StatesDN Solutions, formerly Doosan Machine Tools, is a leading global manufacturer of CNC turning and milling machines, and the home of #MachineGreatness. We build a range of CNC machines for leading manufacturers in the Aerospace, Automotive, Defense, Energy, Medical, Electronics, Ag ...
-
Assistant Building Engineer
4 hours ago
IndusPAD - International Schaumburg, United States**Building Engineer Assistant / Apprentice - Schaumburg, IL** · **The Opportunity** · Assist in the overall operations and management of a luxurious A Class multi-tenant facility in Schaumburg, IL. Administer solutions pertaining to maintenance, identify building issues and imple ...
-
Insurance Agent
4 hours ago
Farmers Insurance - Chicago District Headquarters Schaumburg, United States**Job Overview**: · Join our Farmers Insurance agency, a thriving insurance agency committed to excellence and driven by a passion for helping clients protect what matters most. We are currently seeking a motivated individual to join us as a remote Sales Producer. This role offer ...
-
Jd Edwards Solutions Architect
1 week ago
Sensient Technologies Hoffman Estates, United StatesAt Sensient Technologies, we are experts in science, art, and innovation of color and flavor. We are market savvy and visionary. We are problem solvers and we will be better with you. · We are looking for a Solutions Architect to be a key member of the Application Delivery team w ...
-
Application Support Specialist
4 hours ago
SEKO Logistics Schaumburg, United StatesJob Description: · KEY ACCOUNTABILITIES INCLUDE: · Application and Process Standardization Program · - Responsible for ensuring all standards are consistent globally, where necessary aligning with international colleagues to ensure no quality gaps in service · - Document and advi ...
-
Client Services Representative
1 week ago
PAYLOCITY CORPORATION Schaumburg, United StatesPaylocity is an award-winning provider of cloud-based HR and payroll software solutions, offering the most complete platform for the modern workforce. The company has become one of the fastest-growing HCM software providers worldwide by offering an intuitive, easy-to-use product ...
-
Functional Consultant
6 days ago
Vistex BKV Hoffman Estates, United StatesAs a Vistex **Functional Consultant** you are a part of our success story and you support directly on the client's side to create a perfect start with the Vistex-solutions for them. In this role you represent Vistex and assure the clients not only with your wide, specialized know ...
-
Client Service Implementation Consultant
5 days ago
PAYLOCITY CORPORATION Schaumburg, United StatesPaylocity is a cloud-based software company that creates customized HR solutions for small to mid-sized organizations. Our workplace enhances communication and enables employees to connect, collaborate, and create from anywhere. Our award-winning culture ensures everyone has a vo ...
-
Customer Service Manager
4 days ago
Brad Sutter - State Farm Agent Schaumburg, United StatesAre you a customer-centric individual with a passion for delivering exceptional service? State Farm is thrilled to offer an exciting career opportunity as a Customer Service Representative (CSR) on Brad Sutter's team. We believe that Brad Sutter's team is the ideal place for indi ...
-
Regional Sales Manager
1 week ago
DN Solutions America Schaumburg, United StatesDN Solutions, formerly Doosan Machine Tools, is a leading global manufacturer of CNC turning and milling machines, and the home of #MachineGreatness. We build a range of CNC machines for leading manufacturers in the Aerospace, Automotive, Defense, Energy, Medical, Electronics, Ag ...
-
Production Supervisor
1 week ago
The Royal Group Schaumburg, United StatesThe Royal Group, a subsidiary of Schwarz Partners is currently seeking a Converting Supervisor (2nd shift) to support our Cicero, IL facility. As a Converting Supervisor you will be responsible for all day-to-day manufacturing operations including safety, quality, waste, and prod ...
Assistant Director of Training Solutions - Schaumburg, United States - Non-Profit Association
Description
Job Description
Job DescriptionThis position delivers on the business objectives of the Institute by providing high-quality customer service, performing sales outreach, fostering customer attraction and retention, coordinating course activity, and leading the Foundry eLearning program. The Institute is the education and training arm of the American Foundry Society, where the Assistant Director of Training Solutions plays a key role.
Key Accountabilities:
This position requires a well-organized, outgoing, and proactive individual who thrives on engaging with customers and prospects (in person, Zoom, phone and email) and helping them make the most of the programs offered by the Institute. Comfort in presenting, asking for business and securing new business or renewal commitments is required. Excellent communication skills are needed.
Customer Relationships:
Course Scheduling and Instructor Relations:
Foundry E-Learning Program Growth and Administration:
Administrative and Marketing Duties:
Required Skills or Experience:
Physical Demands:
Required to stand, walk, sit, use hands to finger or feel objects, reach, balance, stoop. Vision abilities include close vision, distance vision, color vision, peripheral vision, depth perception and the ability to adjust focus.
The work is classified as Light Physical Demand Level (PDL) by the US Dept. of Labor's Dictionary of Occupational Titles. Frequencies: Occasional (1-33%); Frequent (34—66%); Continuous %)
LIFTING DEMANDS:
POSTURAL DEMANDS:
Check us out at
Company Description
The American Foundry Society (AFS) is a non-profit association serving members of the metalcasting supply chain both in the United States and abroad. AFS provides members with advocacy efforts in Washington, D.C., technical education through its Institute, as well as the transfer of innovative research and technology to the industry, its suppliers and those who buy castings. Membership is individual or corporate and is made up of three markets, including: metalcasters and producers of metal cast parts; metalcasting suppliers; and casting buyers/original equipment manufacturers. Student membership is also extended to future leaders of the metalcasting industry at a nominal cost.\r\r
Check us out at