- Everyone is an AmbassadorNo matter where you work at Resorts World Las Vegas, it is your responsibility to treat this property like you would your own home. No one gets hurt, everyone feels secure, the environment is clean, and every guest gets what they need.
- Everyone works in SafetyIf you have a safety concern, it is your responsibility to address it by correcting it or notifying the appropriate department or individual.
- Everyone works in SecurityIf you See Something, it is your responsibility to Say Something. You must notify the appropriate department or individual if you feel there is a security concern.
- Everyone works in EVSIf there is trash on the floor, it is your responsibility to pick it up. If it is a mess that needs more attention, it is your responsibility to notify the appropriate department or individual.
- Everyone works in Guest ExperienceIf a guest needs assistance, it is your responsibility to assist that guest and do so with a smile. If the guest needs more assistance than you can provide, it is your responsibility to notify the appropriate department or individual.
- Assist with guest registration and own the guest experience for arrival and departure.
- Control and issue keys to rooms.
- Redemption of promotions, issuance of comps and reviewing guest play.
- Ensure all payment methods are accounted for and balanced at the beginning and end of each work shift.
- Resolve guest challenges and special requests within a timely manner.
- Assist in coordination of guest requests with all applicable departments.
- Monitor traffic flow and guest queues within the lobby and direct guests as appropriate to minimize wait times.
- Ensure guests have a seamless experience when using the mobile check-in solutions and ensure check-in equipment are functioning properly.
- Monitor and maintain cleanliness, sanitation and organization of assigned work areas.
- Notify manager and/or security of all unusual events, circumstances and reported lost/stolen items.
- Ensure all Resorts World core values and property and department standards are implemented and applied.
- Obtain and maintain position-specific licensing.
- Staying current on all job related operational tasks, job duties, review of company documents, etc. through Beekeeper and other internal communication tools.
- Use personal device/cellular phone for job related operational tasks, job duties, review of company documents, etc.
- Other duties as assigned.
- Ability to work varied shifts, including nights, weekends and holidays.
- Strong interpersonal skills and the ability to deal with guests and work with business partners and colleagues from diverse cultures and nationalities.
- Ability to effectively communicate in English.
- Polished appearance and demeanor.
- Excellent customer service skills.
- Ability to obtain & maintain full knowledge and understanding of company and department rules and regulations, policies and procedures.
- Previous experience working in a large, luxury resort setting.
- At least six months of previous customer service experience in a similar or related field.
- At least two years of previous Front Desk experience in a similar or related field.
- Proof of eligibility to work in the United States
- Position required licenses
- At least 21 years of age.
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Representative, Front Desk - Las Vegas, United States - Resorts World Las Vegas
Description
Overview:
Our Culture:
At Resorts World Las Vegas, our culture is YOU. We believe that every member on our team is an ambassador and is essential to the success of our company. We expect all Team Members to take personal ownership in ensuring everything they do is in the best interest of the company, and we do that through our three measurables of Show Up; Step Up; and Lift Up.
Summary Statement:
The Front Desk Representative assists with hotel guest registration and check-out. This role owns the guest experience for arrival and departure operations.
Core Job Responsibilities:
At Resorts World Las Vegas, we believe that every member of our team is an ambassador and is essential to the success of our company. We expect all Team Members to take personal ownership in ensuring everything they do is in the best interest of the company and that all will adhere to our five core non-negotiable responsibilities.
Primary Job Duties: Includes but is not limited to:
Required Qualifications: Includes but is not limited to:
Preferred:
Minimum Education and Experience:
Preferred:
Certificates, Licenses, Regulations:
