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supervisor front desk - Las Vegas, United States - Boyd Gaming
Description
Assist the Hotel Manager with the daily front desk operations including the supervision of hotel staff and providing appropriate service to hotel guests.
Hire, supervise, train, evaluate work performance, and administer counseling for staff members.
Prepare the weekly work schedule and maintain time and attendance records.
Respond quickly and accurately to guest inquiries regarding hotel procedures and property information.
Resolve customer complaints or disputes.
Able to perform duties of a Hotel Clerk as needed.
Possess knowledge of room rates, types, availability, hotel policies, and procedures.
Utilize computer system for various front desk and office procedures.
Maintain strict accountability of guest coupon books.
Ensure departmental adherence to applicable company and regulatory policies.
Other related projects and/or duties as assigned by management.
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