- Supervise the Front Office daily operations.
- Assist guests with check-in and out as well as giving support and assisting the Front Desk staff with any questions or guest situations.
- Greet and welcome owners/guests upon arrival.
- Register guests into the computer, verifying reservation, address, and credit information.
- Promote the Hilton Grand Vacation services and provide recognition and benefits to all present members.
- Responsible for training and direction of new department Team Members.
- Ensure all Front Office quality standards are aligned with and that all policies and procedures are consistently applied.
- Provide ongoing training and support to the team.
- Maintain a house bank and make a deposit and accurate report of receipts daily.
- Supervise and ensure the accurate sequences of events for proper registration and check out of guests.
- Assign specific tasks to subordinates relative to credit, missing addresses, registration cards, posting charges, and overall cleanliness and organization of your area and the surrounding.
- Post miscellaneous charges as requested.
- Maintain a daily log of all guests' opportunities with corrective action steps.
- Follow up on any unresolved situations in a timely manner and pass on appropriate information to other Manager/Supervisors for handling.
- Follow-up on credit opportunities during each shift
- Other duties as assigned by management.
- Regular attendance in conformance with the standards, which may be established and revised by HGVC from time to time, is essential to the successful performance of this position.
- Eligibility: All U.S. hourly Team Members not represented by a labor organization or subject to collective bargaining agreement
- High school diploma/GED
- 2 years in a Front Desk role
- Ability to read, analyze and interpret sophisticated documents
- Ability to build and interpret business communications and reports
- Highly skilled in solving practical problems to deal with a variety of variables in guest and business situations
- Excellent social and service skills
- Ability to resolve complicated situations, and think on their feet while influencing and mentoring others.
- Associate's Degree/College
- Voice Certified
- 3+ Years of related experience
- Prior management/supervisory experience
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Front Desk Supervisor - Las Vegas, United States - Hilton Grand Vacations
Description
Job DescriptionHGV now offers Day One Team Member Benefits
Now Offering Daily Pay*What will I be doing?
As a Front Desk Supervisor you would be responsible for executing your position's responsibilities and driving company success through performing the following activities to the highest standards:
What are we looking for?
Hilton Grand Vacations is an authority in the vacation ownership industry, operating with an unwavering dedication to innovation, quality, and continued growth.
To fulfill this role efficiently, you must possess the following minimum qualifications and experience:
We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions, and to receive other benefits and privileges of employment.