Account Supervisor - Horsham, United States - Hogarth Worldwide

Description

Job Description

Hogarth is the Global Content Experience Company. Part of WPP, Hogarth partners with one in every two of the world's top 100 brands including Coca-Cola, Ford, Rolex, Nestlé, Mondelez and Dyson. With a breadth of experience across an extensive range of sectors, Hogarth offers the unrivaled ability to deliver relevant, engaging, and measurable content across all channels and media - both established and emerging.

The number of channels at our fingertips; the need for speed; and the drive for mass personalisation, all mean that brands need different solutions.

Our global team of over 6,000 craft and technology experts brings together creative, production and innovation to help clients navigate this exciting and ever-changing world of today's content experience.

WT Studios health clients have now joined forces with Hogarth to create our new division of Hogarth Health. As a digital and content production capability that runs and optimizes marketing ecosystems for clients through a borderless network of global studios. We bridge the gap between inspiration and execution for global brands and accelerate brand growth by merging craftsmanship with production at scale. We provide large scale digital production, connected content studios, and production platforms and operating models.

Our onshore-offshore production solutions are best-in-class, managed by our team of talented account and creative leads onshore, and supported by execution specialists in our centers across the globe. This unique approach to marketing delivery has established us as the largest agency-owned marketing services group in the world.

Who we are looking for:

Hogarth Health is seeking a Account Supervisor, which is a project management and account management hybrid role, who will be responsible for the overall coordination, execution, and control of production projects for a dedicated group of pharma clients. The ideal candidate will have experience leading in and thriving in an agile and collaborative work environment. You will have worked on complex production delivery projects/campaigns, inclusive of all project elements and phases from inception to completion while remaining cool under pressure.

The On-site Account Supervisor is a senior hybrid Project Manager & Account Manager with Pharma experience who will sit with dedicated clients of a particular therapeutic area and/or brand(s) and leads and manages production projects with a near-shore team. You will attend many regular client meetings and kick-offs and work with separate creative agencies to coordinate the handoff, build, regulatory reviews and delivery of content across all tactics (digital, print, video etc.). You must be collaborative and a proactive problem solver with the skills to manage fast-moving projects with many moving pieces and various client relationships.

You are familiar with the complexities and regulations within pharma marketing content and its production. You consider yourself a team captain — someone who can manage workstreams across different interagency teams and agency partners with ease while ensuring that projects are scoped accurately, are profitable, and are delivered on time and on budget while retaining the highest quality.

Finally, you are the main communication link with the client — managing their expectations, informing them of progress, and developing recommendations and strategies that help them meet strategic goals.

The Account Supervisor will primarily sit on-site with the client in Titusville, NJ and/or Horsham, PA.

What you'll do:

• Lead | Hold accountability for overall project delivery and act as the main point of contact and first level of escalation for a set group of project's stakeholders, clients and team members. Manage schedules and streamline work between all team members and agencies including internal creative development project briefings to collect information in order to drive the discovery process with creative, strategy, production, development, regulatory, QA teams to deliver projects in a timely manner.
• Process | Triage work across integrated agency stakeholders and manage team members across smaller or connected projects underneath a program, working hand-in-hand with our off-shore production hub(s) to ensure their delivery meets or exceeds client expectations. Ensures that sound implementation plans are developed and that each plan meets the project with team leads and integrated agency stakeholders to facilitate workflow on each project in order to plan and support overall team success, as well as team tasks, next steps, bandwidth, and needed resources.
• Work | Facilitate workflow, schedules and cost estimates for select projects – ensuring interagency teams are informing and understanding overall project timing for the day, the week, and overall meetings; communicating status to direct teams, as well as flagging potential issues with milestones or deliverables to senior management and the client. Be a strategic partner to clients to establish operational and performance goals, monitor performance of our team, identify opportunities, and position clients for growth to ensure we are meeting client KPI's.

Who you are:

• A builder| Entrepreneurial attitude coupled with strong business acumen. Ability and appetite to bring people together. Innate ability to marshal people and create gravity around ideas.
• Open and collaborative | Our team is close-knit and supportive and we're working with a lot of unknowns – you must be a champion of team environments that are comfortable and encouraging.
• Optimistic and resilient | Dig in and figure out how to work around problems. Exemplify a "Yes and why not?" posture. Takes care of self and team. Balance needed to maintain stamina and positivity.
• Ego-less | We all wear the hats that need wearing, it's a mentality that makes the team successful.

What you'll need:

• A minimum of 2-4 years of project and delivery management experience in advertising or marketing communications.
• A minimum of 2-4 years of hands-on experience managing digital projects and other 360 campaigns (digital, print, video, etc.).
• Successful implementation of Agile practices is preferred.
• Experience of working in (preferably large) agencies on large global accounts.
• Self-driven with proven experience working with multi-disciplinary teams (CX, UX, Tech, Creative, PM/AM) across remote offices.
• Good understanding of emerging web standards, user-centered design, optimization and search practices.
• Proven track record in a client-service environment including presenting work and the ability to link people (including team members and stakeholders), ideas, and information throughout a project life.
• High EQ and the ability to read what a team needs to help motivate them.
• A desire and ability to interact directly with clients
• Proficiency in MS Office products.
• Availability to travel to the Titusville, NJ or Horsham, PA Offices on a 3 times a week hybrid schedule.

#LI-CM2 #LI-Hybrid

Diversity & Inclusion

Hogarth is an equal-opportunity employer. That means we believe in creating a truly inclusive culture that values diversity, equity and inclusion for everyone through our ideas, our people, how we behave and how we conduct ourselves. We strive to recruit people from diverse backgrounds and support them to achieve long-term success. This not only makes Hogarth a better company and place to work, but an environment where everyone can give their point of view, experience connection, enjoy opportunity and feel a sense of belonging.

We welcome applications from everyone, regardless of race, ethnicity, religion or belief, gender, gender identity, age, national origin, marital status, military veteran status, genetic information, sexual orientation, or physical or mental disability. As part of our commitment to making our hiring processes as equitable as possible, we are currently rolling out a policy which ensures that hiring managers review CVs only after they have been processed through an automated anonymisation system. This aims to ensure that all candidates are considered for interview based solely on their experience and what they can bring to the role. The solution, provided by MeVitae, scans and redacts CVs to reduce potential reviewer bias.

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