Call Center Specialist - San Diego, United States - University of California

University of California San Diego, United States

2 weeks ago

Description

UCSD Layoff from Career Appointment: Apply by 4/1/24 for consideration with preference for rehire. All layoff applicants should contact their Employment Advisor.

Special Selection Applicants: Apply by 4/10/24. Eligible Special Selection clients should contact their Disability Counselor for assistance.

Placement within the salary range is determined by internal equity, relevant qualifications, and collective bargaining agreements (when applicable).

DESCRIPTION

Under general supervision, the incumbent is responsible for customer service, registration, appointment scheduling, and insurance verification in a busy, patient-focused contact center. Typical duties include answering multi-line incoming customer calls, completing online registration, scheduling appointments, and securing authorization for scheduled services.

Responsibilities emphasize exemplary customer service and exceptional quality. Completes registration for new or established patients in a timely and accurate manner and adheres to the established registration and scheduling protocols and standards. Ensures that patients have secured authorization and referrals when scheduling appointments.

Interviews patients via telephone to obtain demographic and financial information necessary to secure patient accounts. Verifies insurance eligibility for outpatient services on all Third-Party Payers by utilizing various automated eligibility systems. Operates Epic system to gain and input information; in addition, responsible for clearly and effectively relaying medical messages to patient/clinic staff. Advises patients of clinic deposit requirements based upon UCSD Medical Group Financial Policy. Other related duties as assigned.

MINIMUM QUALIFICATIONS

Three (3) years of related call center and front desk experience in a large complexhealthcare setting; or equivalent combination of education and experience.
Previous experience in a call center and/or customer service environment.
Epic Cadence scheduling experience or similar function.
Knowledge of third-party payors including federal, state, and private health plans.
Proven ability to handle multi-line incoming customer calls, schedule appointments, and perform online registration.
Must have excellent customer service skills.
Demonstrates problem-solving ability. Ability to work under pressure
Be a self-starter who takes initiative, is accountable, and requires minimal direction and supervision.
Possess the personal characteristics of professionalism, credibility, commitment to high standards, innovation, and accountability.

PREFERRED QUALIFICATIONS

One (1) year of EPIC & Cadence experience, or equivalent system.
Bilingual: English /Spanish.

SPECIAL CONDITIONS

Must be able to work various hours and locations based on business needs.
Employment is subject to a criminal background check and pre-employment physical.
This position will be onsite.

Pay Transparency Act

Annual Full Pay Range: $54,664 - $67,944 (will be prorated if the appointment percentage is less than 100%)

Hourly Equivalent: $ $32.54

Factors in determining the appropriate compensation for a role include experience, skills, knowledge, abilities, education, licensure and certifications, and other business and organizational needs. The Hiring Pay Scale referenced in the job posting is the budgeted salary or hourly range that the University reasonably expects to pay for this position. The Annual Full Pay Range may be broader than what the University anticipates to pay for this position, based on internal equity, budget, and collective bargaining agreements (when applicable).

Contact Center Specialist I

1 day ago

Sharp HealthCare San Diego, United States

Facility: Copley Drive · City San Diego · Department · Job Status · Per Diem · Shift · Day · FTE · 0 · Shift Start Time · Shift End Time · H.S. Diploma or Equivalent · Hours: · Shift Start Time: · 8:30 AM · Shift End Time: · 5 PM · AWS Hours Requirement: · 8/40 ...
Call Center Specialist I

1 day ago

San Diego County Credit Union San Diego, United States

Please note that during your first 6-8 weeks of employment, you will be training and the schedule will be: Monday-Friday (No Saturdays) 8:00am-5:00pm, 1 hour lunch. After this training period, your schedule will revert to the schedule listed on this posting. The schedule is subje ...
Call Center Specialist

1 week ago

University of California System San Diego, United States

Payroll Title: · HOSP BLANK AST 3 · Department: · Faculty Practice Care Nav Hub · Hiring Pay Scale · $ $31.59 / Hour · Worksite: · Lightwave Avenue · Appointment Type: · Career · Appointment Percent: · 100% · Union: · EX Contract · Total Openings: · 9 · Work Schedule: · Days, 8 H ...
Clinical Nurse Specialist-EC Medical Center

3 weeks ago

UC San Diego San Diego, United States

UC San Diego Health is a Magnet designated organization, which is a prestigious recognition that applies to only 10% of all U.S. hospitals. Magnet is the "gold standard" for nursing excellence and is based on strengths in five key areas which include transformational leadership, ...
Contact Center Specialist

1 week ago

MyPoint Credit Union San Diego, United States Part time

MyPoint Credit Union is a member-owned financial institution that first opened its doors in 1948 to serve the community. MyPoint has now proven itself to be the financial services leader within the community and the region. · Come join our family · MyPoint is seeking a Part-Time ...
Call Center Specialist

2 weeks ago

UC San Diego Health San Diego, United States

Payroll Title: · - HOSP BLANK AST 3 · - Department: · - Transplant · - Hiring Pay Scale · - $ $32.54 / Hour · - Worksite: · - Executive Drive · - Appointment Type: · - Career · - Appointment Percent: · - 100% · - Union: · - EX Contract · - Total Openings: · - 3 · - Work Schedule: ...
Education Center Specialist

2 weeks ago

Southwestern College Coronado, United States

Under the direction of assigned supervisory/management personnel, serve as a primary point of contact for diverse student service needs online and at assigned District Education Center; provide general and specialized information and guidance in pers Education, Specialist, Custom ...
Call Center Specialist

1 week ago

UC San Diego Health San Diego, United States

Payroll Title: · - HOSP BLANK AST 3 · - Department: · - FAC PRAC PRIMARY CARE · - Hiring Pay Scale · - $ $32.54 / Hour · - Worksite: · - Lightwave Avenue · - Appointment Type: · - Career · - Appointment Percent: · - 75% · - Union: · - EX Contract · - Total Openings: · - 1 · - Wor ...
Contact Center Specialist I

5 days ago

Sharp HealthCare San Diego, United States

With minimal supervision, Contact Center Specialist supports patients by completing new patient registration, acclimating patients to SRS features and programs. Contact Center Specialist answer incoming calls for Sharp Rees Stealy Medical Centers. CC Specialist, Shift, Customer S ...
Call Center Retention Specialist

3 weeks ago

Ultimate Staffing San Diego, United States

Position: Call Center Retention Specialist · Location: Santee, CA · Pay Rate: $23 to $25 per hour. · Schedule: Monday - Friday 8:00 AM-5:00 PM · Responsibilities · Handle incoming phone calls and emails from existing customers · Implement retention efforts to retain business · Ad ...
Burn Center Clinical Specialist

3 weeks ago

Medsurg Sales Staffing San Diego, United States

Job Description · Job DescriptionMedical device manufacturer is looking to fill a "clinical specialist" position. THIS IS NOT A SALES POSITION. This company is highly patient focused. You will be working with advanced burn treatments. You will provide clinical, teaching, educatio ...
Contact Center Specialist I

4 weeks ago

Sharp HealthCare San Diego, United States

Hours · Shift Start Time: · 8 AM · Shift End Time: · 5 PM · Additional Shift Information: · Weekend Requirements: · No Weekends · On-Call Required: · No · Hourly Pay Range (Minimum - Midpoint - Maximum): · $ $ $31.747 · The stated pay scale reflects the range that Sharp rea ...
Operations Control Center Specialist

2 weeks ago

Tactical Engineering Analysis San Diego, United States

Overview: · We are currently seeking an Operations Control Center Specialist to support Link 16 SSA capabilities at NIWC Pacific. · Responsibilities: · Essential Functions/Job Duties: · Provide Subject Matter Expertise (SME) for access control (Operation Control Center - OCC), s ...
Rehab Services Front Desk/Call Center Specialist

4 weeks ago

Vets Hired San Diego, United States

About the job Rehab Services Front Desk/Call Center Specialist · DESCRIPTION: · Under general supervision, the incumbent is responsible for customer service, registration, appointment scheduling and insurance verification. Typical duties include answering multi-line incoming cu ...
Call Center Specialist Lead

1 week ago

UC San Diego Health San Diego, United States

Payroll Title: · - HOSP BLANK AST 4 · - Department: · - Faculty Practice Care Nav Hub · - Hiring Pay Scale · - $ $36.45 / Hour · - Worksite: · - Lightwave Avenue · - Appointment Type: · - Career · - Appointment Percent: · - 100% · - Union: · - EX Contract · - Total Openings: · - ...
Contact Center Specialist I

2 weeks ago

Sharp Healthcare San Diego, United States

[H.S. Diploma or Equivalent · **Hours**: · **Shift Start Time**: · 8 AM · **Shift End Time**: · 5 PM · **AWS Hours Requirement**: · **Additional Shift Information**: · **Weekend Requirements**: · No Weekends · **On-Call Required**: · No · **Hourly Pay Range (Minimum - Midpoint - ...
Contact Center Specialist I

3 weeks ago

Sharp Healthcare San Diego, United States

[H.S. Diploma or Equivalent · **Hours** · **Shift Start Time**: · 8 AM · **Shift End Time**: · 5 PM · **Additional Shift Information**: · **Weekend Requirements**: · No Weekends · **On-Call Required**: · No · **Hourly Pay Range (Minimum - Midpoint - Maximum)**: · $ $ $31.747 · ** ...
Front Desk/call Center Specialist-float Team

1 day ago

UC San Diego Health San Diego, United States

Payroll Title: · - HOSP BLANK AST 3 · - Department: · - FAC PRAC AMBULATORY FLOAT TEAM · - Hiring Pay Scale · - $ $32.54 / Hour · - Worksite: · - Lightwave Avenue · - Appointment Type: · - Career · - Appointment Percent: · - 50% · - Union: · - EX Contract · - Total Openings: · - ...
Rehab Services Front Desk/call Center Specialist

3 weeks ago

UC San Diego Health San Diego, United States

Payroll Title: · - HOSP AST 3 PD · - Department: · - Rehabilitation Services · - Hiring Pay Scale · - $32.99 / Hour · - Worksite: · - Koman Family Outpatient Pavilion · - Appointment Type: · - Per Diem · - Appointment Percent: · - 20% · - Union: · - EX Contract · - Total Openings ...
Call Center Specialist I

3 days ago

San Diego County Credit Union Chula Vista, United States

What will I do in this role? The position of Call Center Specialist I is established to provide prompt, professional and accurate information as well as to cross-sell credit union products and services to existing members to meet their needs and incr Call Center, Call Center Spec ...

Call Center Specialist - San Diego, United States - University of California

Description

Contact Center Specialist I

Call Center Specialist I