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    Call Center Retention Specialist - San Diego, United States - Ultimate Staffing

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    Human Resources
    Description

    Position: Call Center Retention Specialist

    Location: Santee, CA

    Pay Rate: $23 to $25 per hour.

    Schedule: Monday - Friday 8:00 AM-5:00 PM

    Responsibilities

    Handle incoming phone calls and emails from existing customers

    Implement retention efforts to retain business

    Address objections related to account concerns

    Resolve customer concerns in a timely manner with the appropriate follow-up

    Accurately record information into CRM database

    Prepare outgoing correspondence

    Demonstrate high-level customer service and professionalism

    Meet department call metrics and guidelines

    Other duties as assigned

    Requirements

    3+ years of related retention experience

    Strong conflict resolution skills

    Excellent communication skills

    Previous experience using a CRM database preferred

    All qualified applicants will receive consideration for employment without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, medical condition, genetic information, pregnancy, or military or veteran status. We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance.



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