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    Call Center Customer Service Representative - Charlotte, United States - Computer Data Services LLC

    Computer Data Services LLC
    Computer Data Services LLC Charlotte, United States

    2 weeks ago

    Default job background
    Description
    Successful candidates must live in Florida, Indiana, North Carolina, Ohio or South Carolina only and possess their own computer equipment as identified below to ensure compatibility with CDS' software applications:
    • Windows 10/11 Pro (not Home or Home S Mode).
    • Processor -Celeron processors are not recommended. Intel Core i5, i7, etc. are
    • 8GB Memory / RAM.
    • Hard Drive Size - Minimum 128GB.
    • Wired Ethernet connection (wireless connections via WiFi, no Hotspot or 5G.
    • Internet Speed - Wired internet speed from internet provider needs to be 100 mbps or
    • Chromebooks are not acceptable or compatible.
    ESSENTIAL FUNCTIONS -
    Answers incoming calls from client customers and provides information and assistance to customers related to transit services.
    Escalate calls as necessary to a member of the leadership team.

    • Use Google map, Swiftly, and other reference materials to answer incoming inquiries regarding
    transportation services, routes, schedules, trip planning and fares.

    • Provides additional information and assistance to internal/external customers as required.

    • Enhance the organization's capabilities by accepting ownership for accomplishing new and different job functions as
    requested.

    • Perform other duties as assigned.

    POSITION QUALIFICATIONS

    • Proficient operation of computer and internet.

    • Good command of business English/Spanish including spelling, grammar, and punctuation.

    • Ability to maintain diligence and accuracy while meeting service expectations.

    • Ability to provide services based upon prescribed policies and procedures.

    • Ability to communicate effectively with customers who may have disabilities, hostile or confrontational.

    • Ability to establish and maintain effective working relationships with staff and co-workers.

    • Ability to contribute to the accomplishment of team/workplace goals objectives and activities.

    • Ability to work without close supervision while staying seated and focused for extended periods of time.

    • Approaches customer service with a can-do attitude and helpful demeanor.

    • Ability to remain calm and patient; not easily flustered.
    POSITION REQUIREMENTS

    • Must have:
    o High School/Diploma or GED required.
    o Enthusiasm for delivering exceptional customer service.
    o Ability to follow directions and procedures.
    o Ability to embrace change and remain flexible.
    o Self-motivated to succeed in the role.
    o Ability to work scheduled shifts as assigned.
    o One-year full-time experience taking in-bound customer service calls in a call center environment
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