- Operational duties to include coordination with shippers, truckers, steamship lines and K+N offices for the export of shipments.
- The complete process of shipment includes arranging for pick-up or inland transportation, booking, document preparation (bill of lading, K+N invoicing, certificate of origin, export declaration and/or AES, if applicable) forwarding, follow-up with tracking and tracing to destination and data quality requirement.
- Customer Service responsibilities include maintaining communication with vendor, shipper, customer, carrier, and K+N overseas offices throughout the process and choosing proper routing appropriate to the customer's needs.
- Negotiate cost-effective rates with service providers to ensure maximum profitability.
- Maintain SOP (standard operating procedures) and customer profiles including key contacts, special requirements, contract rates and preferred routings/services/carriers.
- Participate in quotes for overseas offices as requested.
- Review information published on K+N's Intranet system daily.
- Immediately report problems, operation disputes or discrepancies to a supervisor, manager, divisional manager, or branch manager.
- Read and work in accordance with Quality Management Work Instructions and QHSE procedures (ISO9001).
- Employees may also have additional responsibilities in accordance with supporting a specific department(s)/division(s) and/or be tasked with specific, individualized assignments.
- Resolve issues respective to meeting client requirements, data input - general customer service inquiries related to tracking & tracing.
- Resolve billing discrepancies and discrepancies against client SOP's.
- College a plus or equivalent experience
- Usually requires a minimum of 2 years relevant experience in freight forwarding.
- Ideal candidate will have 3 to 5 years current work experience in ocean freight forwarding.
- Good working knowledge of domestic and international geography including countries, major cities, seaport.
- Basic knowledge of U.S. Administration Regulations (FAA, FMC, EAR, Hazmat) and other government agency requirements.
- Strong verbal and written communication skills; and PC skills.
- Employee requires completion of IMO Security training classes.
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