-
Support Services Specialist
2 weeks ago
City of Des Moines Washington Des Moines, United StatesThe Support Services Specialist will have the opportunity to make a direct impact on the quality of life of local citizens by providing professional services and sentencing alternatives. · Closing Date · Open Until Filled. First review of applications on May 7, 2024 · 2024 Salary ...
-
Service Desk Specialist I
4 weeks ago
Co-op Solutions West Des Moines, United States Full timeSHIFT: 10:30 am - 7:00 pm CST · The Opportunity · We are seeking a talented Service Desk Specialist I who will partner with a supportive team and leader to respond to and diagnose technical problems for internal employees. · On January 2, 2024, Co-op Solutions and PSCU became a s ...
-
Patient Service Specialist
2 hours ago
Select Medical Des Moines, United StatesPatient Service Specialist · Des Moines, IA · Job Description · When patients enter our center in Des Moines, we want them to have an exceptional experience – starting at the front desk. That's where you come in. As a patient service specialist, you'll manage both the patient sid ...
-
Guest Services Specialist
3 weeks ago
Mister Car Wash Des Moines, United States**Guest Services Specialist , starting at $ $15.50/hr plus tips** · 850 Army Post Rd, Des Moines, IA 50315, USA ? IA-0726, 850 Army Post Rd, Des Moines, Iowa, United States of America Req #2027 Monday, February 7, 2022 Working at Mister Car Wash is all about **opportunity**to be ...
-
Guest Service Specialist
1 week ago
Mister Carwash Des Moines, United StatesWorking at Mister Car Wash is all about opportunity-to be part of a team, achieve your goals, and have fun in a fast-paced environment. And with new stores in development, Mister has room for every team member to grow their career. · Come work for us We're currently seeking a Gue ...
-
Building Services Specialist
2 weeks ago
General Services Admin Des Moines, United StatesSummary · As a Building Service Specialist, you will manage and evaluate building operations to achieve customer permissions while directing the implementation of the best options/solutions. · The Services Center Division is dedicated to the operations, maintenance and technical ...
-
Building Services Specialist
2 weeks ago
General Services Admin Des Moines, United StatesSummary · As a Building Service Specialist, you will manage and evaluate building operations to achieve customer permissions while directing the implementation of the best options/solutions. · The Services Center Division is dedicated to the operations, maintenance and technical ...
-
Loan Servicing Specialist
2 hours ago
Collabera Des Moines, United StatesContract Requirements Typing and computer skills. Previous Loan, Banking or Financial experience (if they do not have loan experience they need strong office documentation and/or admin experience) Attention to detail. Someone eager to learn and looking for a long term position. · ...
-
Specialist, Customer Service
4 weeks ago
Fortune Brands & Security, Inc. Des Moines, United States**Specialist, Customer Service** · 25300 Al Moen Drive, Des Moines, Iowa · Employees can work remotely · Full-time · Department: Customer Service · **Company Description** · MasterBrand Cabinets, Inc. offers a wide spectrum of cabinetry products designed to satisfy every bu ...
-
Retail Service Specialist
2 weeks ago
O'Reilly Auto Parts Des Moines, United StatesO'Reilly Automotive East 14th Street [Store Supervisor / Team Member] As a Retail Service Specialist at O'Reilly Automotive, you'll: Provide professional services while delivering an excellent customer service experience; Support the Store Manager and Assistant Manager in the are ...
-
patient service specialist
4 weeks ago
Select Medical Des Moines, IA , USA, United StatesPatient Service Specialist · Des Moines, IA · Job Description · When patients enter our center in Akeny, we want them to have an exceptional experience – starting at the front desk. That's where you come in. As a patient service specialist, you'll manage both the patient side and ...
-
patient service specialist
4 weeks ago
Select Medical Corporation Des Moines, IA , USA, United StatesOverview · Patient Service Specialist · Des Moines, IA · Job Description · When patients enter our center in Akeny, we want them to have an exceptional experience - starting at the front desk. That's where you come in. As a patient service specialist, you'll manage both the patie ...
-
Student Services Specialist
3 weeks ago
Central Washington University Des Moines, United StatesJob Summary Central Washington University is recruiting a Student Services Specialist to join our University Centers team in Des Moines, Washington. This role is an important member of our team as they enhance the vision for the University. The part-time role is a campus-based po ...
-
Support Services Specialist
2 weeks ago
City of Des Moines Washington Des Moines, United StatesThe Support Services Specialist will have the opportunity to make a direct impact on the quality of life of local citizens by providing professional services and sentencing alternatives. · Closing Date · Open Until Filled. First review of applications on May 7, 2024 · 2024 Salary ...
-
Customer Service Specialist
4 weeks ago
Ridedart Des Moines, United States** DART** · ** Customer Service Specialist** · Des Moines, IA 50309 · **The Des Moines Area Regional Transit Authority (DART) is the largest public transit agency in Iowa, serving 12 communities in and around Polk County to varying degrees. Those include Altoona, Ankeny, Bondu ...
-
Customer Service Specialist
2 weeks ago
DART Des Moines, United StatesThe Customer Service Specialist will provide prompt, accurate and courteous customer service, regarding customer schedules and customer concerns/complaints while projecting a positive image of DART to our customer(s). This occurs via walk-ins, large-volume telephone calls and ema ...
-
Patient Service Specialist
4 weeks ago
Select Physical Therapy Des Moines, United StatesOverview: · Patient Service Specialist · Des Moines, IA · Job Description · When patients enter our center in Akeny, we want them to have an exceptional experience starting at the front desk. Thats where you come in. As a patient service specialist, youll manage both the pati ...
-
Customer Service Specialist
4 weeks ago
Ridedart Des Moines, United States Part time** DART** · ** Customer Service Specialist (part-time)** · Des Moines, IA 50309 · **The Des Moines Area Regional Transit Authority (DART) is the largest public transit agency in Iowa, serving 12 communities in and around Polk County to varying degrees. Those include Altoona, A ...
-
Customer Service Specialist
3 weeks ago
Ferrellgas Des Moines, United StatesOverview: · Ferrellgas knows dedicated superior service starts with supported employees. Do you want to work in an environment where the word "Team" really means something? At a place where you and your contributions are truly valued, and you can learn and grow? Then Ferrellgas ...
-
SBA Servicing Specialist
4 weeks ago
Enterprise Financial Services Corp Des Moines, United StatesEnterprise Bank & Trust was founded in the spirit of entrepreneurship and community. From the small mom-and-pop coffee shop to the large construction company that employs local people, our goal is to help businesses succeed and our communities thrive. · With offices in Arizona, C ...
Customer Service Specialist - Des Moines, United States - Ridedart
Description
** DART**
** Customer Service Specialist (full-time)**
Des Moines, IA 50309
**The Des Moines Area Regional Transit Authority (DART) is the largest public transit agency in Iowa, serving 12 communities in and around Polk County to varying degrees. Those include Altoona, Ankeny, Bondurant, Clive, Des Moines, Grimes, Johnston, Pleasant Hill, Polk County, Urbandale, West Des Moines and Windsor Heights. DART is a leader in improving Central Iowa citizens quality of life by placing the customer first while providing safe, innovative and efficient public transportation service to the region.**
*Health Insurance*
*Dental Coverage*
*Vision Care*
*Group Life Insurance*
*Deferred Compensation Plan*
*I.P.E.R.S. Retirement System*
*Long Term Disability*
*Short Term Disability*
*Flexible Benefit Plans*
*Market-Competitive Paid Time Off (PTO)*
*Tuition Assistance*
*Holidays*
**Position Summary:**
The Customer Service Specialist will provide prompt, accurate and courteous customer services regarding customer schedules and customer concerns /complaints while projecting a positive image of the Agency to the customer(s). This occurs via walk-ins, large volume telephone and email for Agency customers.
**Tentative Schedule:** The Customer Service Department is open Monday-Friday from 6:00 am to 7:00 pm and Saturday-Sunday from 8:00 am to 4:00 pm. The ideal candidate will be flexible with their schedule and should be able to work any assigned shift during the Department's hours of operation with one confirmed weekend shift. The official schedule will be provided upon hire.
**Essential Functions of this Position:**
Interact with customers positively, calmly and cooperatively to answer questions, give directions and de-escalate conflict as needed
+ Direct customers to their destination by the quickest and most convenient transit route; indicate the location of passenger stops; inform customers of fares, regulations and transfer rules
+ Respond to unusual and difficult circumstances including emergency calls, customers with language or speech barriers, upset customers and customers with special needs.
+ Assist customers with basic myDART Application questions and/or issues
Respond to a high volume of telephone calls via a multi-line phone system and email requests from the general public regarding transit routes, schedules and fare information.
Record customer comments, complaints, commendations and recommendations via Agency database
Administer monthly pass programs as required by Agency procedures to include Employer Supported Program (ESP), Pass Sales Outlets (PSO) and Opportunity Thru Transit (OTT), and Reduced Fare Program
+ Process client applications and determine eligibility
+ Manage the inventory and distribution of passes
+ Maintain database(s) of client information
+ Issue Photo ID cards as needed
**Non-essential Functions of this Position:**
Perform general office duties including typing, filing, assembling, copying and processing incoming and outgoing mail for the department.
Update website with various information such as detour notices, press releases, weather advisories/updates and Commission Packets/Minutes
Manage Agency displays of customer information including route maps, information bulletins, etc.
**Education and/or Experience:**
High School Diploma or equivalent
One year experience in customer service
Previous customer service experience in a high-volume call center and/or working with the general public preferred
Spanish speaking preferred
Must be flexible and able to work off-hours shifts as required
**Knowledge, Skills and Abilities:**
***Knowledge of:***
Des Moines and surrounding area city streets, landmarks and related geography in DART service areas
Principles and practices of providing excellent customer service in a tactful and effective manner
***Skill or Ability to:***
Read our city maps and communicate directions to others
Project a courteous, patient, helpful and positive attitude
Understand and speak the English language clearly, concisely and coherently with or without corrective devices; Bilingual is a plus
Perform word processing and database management using Microsoft Office software
Handle monetary transactions; basic math skills
Maintain attention to detail in stressful or adversary situations
Learn additional software related to Transit and/or Customer Service
Operate an automobile safely
***Competency to:***
Follow Policies and Procedures
Serve Customers
Show Care and Understanding
