Service Desk Specialist I - West Des Moines, United States - Co-op Solutions

Co-op Solutions West Des Moines, United States

1 week ago

Full time

Description

SHIFT: 10:30 am - 7:00 pm CST

The Opportunity

We are seeking a talented Service Desk Specialist I who will partner with a supportive team and leader to respond to and diagnose technical problems for internal employees.

On January 2, 2024, Co-op Solutions and PSCU became a single entity – combining two talented teams with the same mission – both built on the foundation of the "people helping people" credit union philosophy. Our employees are our greatest asset and together, we are better positioned to innovate leading-edge technologies, deliver differentiated value to our clients and support career development opportunities for our employees. It's an exciting and pivotal point in both legacy companies' journeys

Day in the Life:

Utilized excellent customer service skills to respond to incoming calls and process support tickets and emails according to IT Service Desk guidelines and standards.
Apply problem solving and critical thinking skills to identify, analyze, research, troubleshoot, and monitor inquiries or requests to ensure complete resolution of customer tickets.
Provide an excellent customer service experience for our internal employees that aids in forming trusted relationships and efficient resolution.
Provision new and existing users with non-restricted system access to keep PSCU | Coop Solutions evolving landscape moving forward
Conduct basic technical troubleshooting of MS Office products including MS Teams/ OneDrive/ SharePoint
Must be able to independently troubleshoot, yet proactively communicate with your supportive team who will coach and collaborate with you on the technical skills needed to be successful in the role
Grow in your technical knowledge with a team and leaders who are focused on providing a path for you to achieve your career aspirations.

Experience:

Minimum of 1 year Service Desk experience or relevant education
Knowledge of Active Directory (users & computers), MS O365, VPN, Internet Browsers, basic networking concepts, Cisco telephony systems, and Azure virtual desktops/VMWare Horizon are a plus as you will be exposed to and learn these technologies in the role.
Prior experience with a ticketing system is a plus, ServiceNow preferred
Prior experience with Knowledge Center Service and ITIL are a plus

#TechRecruiting

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