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Cuyahoga Falls

    Customer Service Specialist - Cuyahoga Falls, United States - Western Reserve Hospital

    Western Reserve Hospital
    Western Reserve Hospital Cuyahoga Falls, United States

    3 weeks ago

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    Description

    ** Customer Service Specialist**

    **Job Category****:** Clerical **Requisition Number****:** CUSTO03800 Showing 1 location **Job Details**

    **Description**

    Reviews, researches and resolves telephone and written communication inquiries regarding third party and private-pay patient accounts. Performs financial counseling and initiates payment plans for private-pay claims. Provides Care Assurance/Charity patient application process.

    **Education and Training**

    High school diploma or equivalent.

    **Experience**

    At least three (3) years experience in healthcare billing and/or follow-up or hospital customer service which has provided comprehensive knowledge of healthcare billing and/or follow-up, insurance payment procedures and processing and basic telephone etiquette.

    **Other Skills, Competencies and Qualifications**

    P roficient in use of standardized PC applications.

    Excellent interpersonal skills to effectively interact in person and over the telephone.

    Ability to maintain confidentiality of patient, employee and financial information.

    Ability to perform multiple tasks and appropriately set priorities.

    Excellent organizational skills

    **Qualifications**

    **Skills**

    **Behaviors**

    **:**

    **Motivations**

    **:**

    **Education**

    **Experience**

    **Licenses & Certifications**

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