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    Customer Service Specialist - Akron, United States - Insight Global

    Insight Global
    Insight Global Akron, United States

    5 days ago

    Insight Global background
    Description

    Title: Customer Service Specialist/Collections Specialist

    Location: Akron, OH

    Job Details:

    • The shift during training will be 8 am-5pm, Monday Friday. After they graduate from training the shift will be 12pm-9pm, Monday Friday with a Saturday (8am-1pm) required every third week.

    Job Description:

    Contacts delinquent customers by telephone or mail to collect past due payments or to make alternative payment arrangements. Establishes and maintains files relating to collection activities. Uses basic skip tracing to locate delinquent customers. Recommends action for management decisions in dealing with repossessions, bankruptcy, and/or foreclosure. Arranges for appropriate bank and/or legal action based on account analysis and as directed by manager.

    • Call Center experience
    • Ability to work independently
    • Must have a desire to educate and assist troubled customers
    • Must demonstrate the ability to effectively communicate over the phone in a professional and personable manner within time constraints
    • Strong negotiation skills
    • Ability to understand complex processes
    • Must be able to easily adapt to change and embrace continuous improvement
    • Must be goal-oriented and self-motivated
    • Must be comfortable using a computer and keyboard
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