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    Invoice Resolution Specialist - Raleigh, United States - Armstrong Transport

    Armstrong Transport
    Armstrong Transport Raleigh, United States

    3 weeks ago

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    Invoice Resolution Specialist

    Armstrong Transport Group is a third-party logistics provider headquartered in the vibrant South End neighborhood of Charlotte, NC, with additional locations in Boise, ID, and Schaumburg, IL.

    Using the power of innovative technology solutions, we create seamless connections for shippers and carriers while delivering exceptional customer experiences.

    Were proud to have a diverse community of more than 150 independent agent offices that rely on us to help grow their business and fuel their success.

    Behind the scenes, our team of over 230 corporate employees provides unwavering support, ensuring that everyone involved in the logistics process receives the care and attention they deserve.

    Recognized as a US Best Managed Company and a Top Workplace, Armstrong thrives on creating positive experiences and fostering partnerships to help grow careers.

    This is a remote or hybrid position, with 2 days in the office in Charlotte.

    The LTL Invoice Resolution Specialist will be responsible for being the primary contact for Armstrong Transport agents for all LTL dispute resolutions.

    The LTL Invoice Resolution Specialist will work with Armstrong LTL Operations to provide a single point of contact for Armstrong agents for all items related to LTL invoice dispute/resolution and other items related to the day-to-day freight brokerage operations.


    Responsibilities:
    Review, process & manage invoice dispute resolutions and related invoicing issues
    Ensure Armstrong Transport Agents receive a single point of contact for invoice variations and disputes
    Build and maintain relationships with key contacts within our carrier partners
    Guide corporate team and agents with invoicing & dispute resolution best practices
    Lead cross-department root cause analysis and quality improvement initiatives regarding Invoicing accuracy
    Provide invoicing best practice training to agents and internal staff
    Oversee KPIs related to dispute resolution and associated issues
    Requirements
    Experience with invoice resolution at an LTL carrier or brokerage
    Minimum of 1 year experience in the LTL industry at an LTL Carrier or an LTL brokerage
    High degree of accuracy and attention to detail
    Ability to juggle multiple activities and work under pressure

    #J-18808-Ljbffr
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