Assistant Store Manager - Raleigh, United States - REEDS Jewelers

REEDS Jewelers Raleigh, United States

3 weeks ago

Full time

Description

Are you ready for an exciting new opportunity to work as a Boutique Assistat Manager for TAG Heuer? Our watches and chronographs are an authentic concentration of innovation, design and engineering for bold, open minded, and self-confident people who are connected to the future.

This store is owned and operated by REEDS Jewelers, with a TAG Heuer branded storefront and exclusively sells TAG Heuer products. REEDS Jewelers celebrated our 75th Anniversary in 2021. We're family owned and operated with the highest standards of quality merchandise, superior customer service, and industry ethics. To learn more about us, visit our careers page at

We are seeking a dynamic, innovative, ambitious, results-driven, and experienced Boutique Assistant Manager that can ensure the store's success through supporting the Store Manager's initiatives in driving team performance and motivation, client-centric mindset, community engagement, and event conceptualization and execution.

If you're excited to help lead TAG Heuer's team, we want to connect Please submit your resume for immediate review.

POSITION SUMMARY

The Boutique Assistant Manager supports all aspects of the retail store operations and leadership for the Sales Associate team. The successful candidate will possess the ability to:

Elevate and empower a team
Support strategies for maximizing sales and profits within the boutique
Motivates selling specialists through accountability and empowerment
Supports the vision of how to create loyalty to the TAG Heuer brand
Understands and builds connections within the broader community and market
Collaborates to build viable marketing and event concepts
Facilitates conflict resolution with agility, empathy, and confidence
Strong communication skills with team members, customers, and corporate support
Dedicated to meeting the expectations and requirements of internal and external clients

Sales Generation:

Achieves monthly and annual sales targets by utilizing in-depth, updated product knowledge, selling and customer service skills
Maintains client book. Regularly follows up with clients and meets monthly clienteling sales goals
Assists Boutique Manager with execution of store marketing initiatives

Customer Service:

Provides superior customer service
Greets all customers
Offers assistance in accordance with store customer rotation system
Answers all customer questions, offers alternate product if requested product is not available
Seeks assistance when unable to fully meet customer needs
Processes customer repairs when requested
Sends thank you notes to customers within two weeks of a purchase
Maintains store log of customer product requests

Operations:

Understands and adheres to all store operational procedures including, but not limited to, opening and closing guidelines, inventory display and presentation guidelines, shipping/receiving policies, etc.
Conducts daily inventory counts and compares in-store quantities to VRP data. Reconciles all discrepancies with Store Manager daily
Ensures facility maintenance, presentation and organization
Exhibits proficiency in computer programs used by the Company

In absence of Boutique Manager:

Responsible for opening and/or closing store. Ensures all opening/closing procedures are accomplished
Receives any delivered product into inventory and makes sure it is merchandised correctly

Requirements

KNOWLEDGE, SKILLS & ABILITIES

Minimum of 5 years store management experience encompassing above essential functions
Experience working in a luxury retail environment
Track record of increasing sales and build revenue and profitability
Demonstrated ability to develop a business through client engagement leveraging data, promotional and event strategies
Experience with training, developing and retaining sales staff
Robust skillset in Excel, PowerPoint, and other business software
Ability to adeptly manage multiple projects simultaneously with strong attention to detail
Demonstrated ability to communicate with customers, co-workers, and business contacts in an engaging, empathetic, and professional manner
Ability to work independently with minimal supervision
Agility and flexibility in handling complex challenges

Benefits

REEDS Jewelers offers a comprehensive compensation program that includes health/dental/life/LTD insurance, 401k, merchandise discounts, career growth and a drug free workplace.

REEDS Jewelers is an Equal Opportunity Employer. We value the diversity of our team, and employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law. REEDS provides a smoke and drug-free environment.

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