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West Sayville

    Customer Service Manager - West Sayville, United States - Nesco Resource

    Nesco Resource
    Nesco Resource West Sayville, United States

    3 weeks ago

    Nesco Resource background
    Manufacturing / Mechanical
    Description

    Our client is seeking an exceptional individual to join their team, one who embodies stellar listening, communication, and phone etiquette. The ideal candidate thrives in problem-solving, and conflict resolution, and excels in analyzing information while fostering strong relationships. If you possess the drive and determination to deliver unparalleled service, from quotation to order fulfillment and beyond, you might be the perfect fit

    Responsibilities of the Customer Service Manager:

    As a hands-on manager, you'll be actively engaged in daily operations

    Accurately processing sales orders promptly, ensuring all necessary details are correct

    Resolving customer issues, including shipping discrepancies and invoicing requests

    Proactively upselling customers on new equipment purchases

    Monitoring and ensuring prompt shipment of aged orders

    Coaching, mentoring, and developing the Customer Relations Support (CRS) team of four

    Qualifications of the Customer Service Manager:

    Prior experience in a similar role within the manufacturing industry

    Proficiency in MS Office tools, including email and Excel, is desired

    Familiarity with CRM tools like Salesforce and Made 2 Manage

    Exceptional communication skills across various mediums

    If you're ready to join a dynamic team and contribute to delivering exceptional service, we want to hear from you



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