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    Patient Services Rep - Tulsa, United States - Ardent Health

    Ardent Health
    Ardent Health Tulsa, United States

    2 weeks ago

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    Description
    OverviewJoin our team as a day shift, full-time, Broken Arrow Patient Services Rep in Tulsa, OK.


    Fulfilling your purpose begins here:
    People First, Always.

    Here's how we take care of our people:

    Medical, vision, dental health insurance, health savings account / flexible spending, competitive pay, paid time off, 401k retirement plan with company match, employee assistance program and more Your team is bigger than your department: Utica Park Clinic, founded in 1982, is a multi-specialty medical group with more than 300 employed physicians and advanced practice providers representing over 25 specialties across 80 plus clinics in Oklahoma.

    We believe healthcare is a team sport and every player has something to contribute. We show compassion, celebrate differences and treat one another with respect. Responsibilities Welcomes patients and visitors by greeting them promptly and providing them courteous customer service. Answers phone courteously, schedules/cancels appointments, takes accurate messages and directs calls to the appropriate staff members. Reviews face sheet with patient at time of visit and has patient sign sheet verifying information. Changes are to be updated in registration system. Maintains patient accounts by obtaining, recording and updating personal, financial and insurance information. Receives payment for co-pays, co-insurance, and outstanding balances. Provides receipt to patient. Batches daily by reconciling sign-in sheet, encounter forms and monies collected.

    Completes same day data entry (TES) including use of proper ICD-9 and CPT codes, balancing bank deposit against charges posted and correcting all coding and registration edits.

    Monitors and maintains waiting room and work area to ensure a clean and professional environment. Is knowledgeable of the location and contents of the MSDS manual. Limits access to patient/employees information on a job related need to know basis. Responds to supervisor's and co-workers requests for information and assistance in a cooperative manner and within appropriate time frame. Communicates problems, work flow, opportunities for improvement, and other relevant issues to supervisor or others as appropriate. Demonstrates effective verbal and written communication.


    QualificationsJob Requirements:
    High School Diploma or GED

    Preferred Job Requirements:
    Previous customer service experience Previous medical office experience
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